Position: IT
Officer
Location: Nairobi (with frequent travels to Somalia)
Supervisor: Operations Coordinator
The International Rescue Committee
(IRC) responds to the world’s worst humanitarian crises and helps people to
survive and rebuild their lives.
Founded in 1933 at the request of
Albert Einstein, the IRC offers lifesaving care and life-changing assistance to
refugees forced to flee from war or disaster.
At work today in over 40 countries
and 22 U.S. cities, we restore safety, dignity and hope to millions who are
uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC has been working in Somalia
since 2006, providing essential services to conflict and disaster affected
communities.
The IRC has been operational in
Central Somalia (Mudug and Galgaduud), Mogadishu and Puntland regions
implementing interventions in the areas of livelihood, WASH, Governance,
protection and primary health reaching out to more than 250,000 conflict and
drought affected Somalis.
Scope of work
The IT Officer shall report directly
to the Operations Coordinator, or any other senior position in the Somalia
country program as designated by the Country Director.
S/he will, however, will be
accountable and responsible to the Regional IT staff in the region for all
technical aspects of job performance.
Within one month of hire the
Operations Coordinator in coordination with the Regional IT staff based in the
Regional Nairobi office, will develop annual objectives and an agreed upon
work-plan with the IT Officer as the basis for subsequent performance monitoring.
The IT Officer is responsible for
assisting and facilitating the installation, configuration, staff training and
operations of IT activities in IRC overseas project offices.
Fulfillment of these
responsibilities requires extensive travel to and from project sites.
Prominent working relationships are the Country director, Deputy Director Operations, Logistics Coordinator and the Director, Field Office Technology in the field, and IT colleagues in the New York Headquarters office.
Specific Responsibilities
The post holder will specifically
carry out the following duties and responsibilities:
(1) Installation & Configuration
of:
- Servers, desktop/laptop hardware and software, and
peripherals.
- Local Area Network, wireless network, peer-to-peer or client
server architecture, as appropriate.
- Windows 2000/2003 operating system, Domain and
essential network services.
(2) Maintenance, Repair &
Security:
- Perform preventative maintenance on all IRC computers
and network resources.
- Create backup solutions for office/individual users and
provide the necessary training on the use of these back-up
solutions.
- Update appropriate network security procedures to
safeguard system from physical harm, viruses, unauthorized users and
damage to data.
- Create and maintain IRC computer software/hardware
inventory ensuring accuracy.
- Create and maintain network file to include IP address,
system access, email creation system etc.
- Diagnose hardware and software faults by questioning
clients patiently about a problem and explaining the procedures to them.
- Working towards a successful resolution of the problems
clients present.
- Investigate local Internet connectivity options to
obtain adequate bandwidth for Intranet and application connectivity (via
VPN and/or Citrix) with New York Headquarters.
- Advise the country office and New York accordingly.
Monitor the utility and service of Internet and network systems in IRC
Nairobi, Mogadishu, Garowe, Galkacyo and other field offices that could be
established in the future; and ensure that all bills are paid.
- Also, ensure that any discrepancies or problems are
identified to the Operations Coordinator and or the Operations Manager for
quick address
- Work with the IT Intern in the office to ensure that
all issues around IT are handle efficiently to meet the needs of the staff
Travel to any of the Somalia field offices to render the required IT
support in a short notice without problems
(3) Training, Evaluation, &
Testing:
- Develop and implement user and support staff training,
including training on basic care and maintenance of computers and
equipment for users.
- Test and evaluate new technology.
- Advise site managers of the technology available to
help accomplish their tasks and goals, and help them develop a technology
implementation plan inclusive of system design and staff training.
- Prepare and submit trip reports that provide sufficient
detail for HQ to understand the country office’s computer environment,
needs, IT staff availability and skill levels and future plans.
- Build capacity to the IT field focal points for them to
be handling minor issues and understand how to solve IT problems through
phone or internet messages.
- Mentor and coach the IT Volunteer in the office on IT
issues for the volunteer to be able to trouble shoot problems in your
absence especially when in the field – Somalia field offices
(4) Policies & Protocols:
- Develop plan for repair of dysfunctional laptops,
desktop computers, photocopiers, printers, etc.
- Develop appropriate protocols for regular maintenance
of all IRC computer related equipment.
- Work with the Logistics Officer to identify through
tender process, as per standard IRC policies and procedures, local supply
chain for IRC IT requirements for the IRC Somalia program
- Review the computer status per field site and recommend
replacement in a timely manner as per the required standards of the IRC IT
protocols
Qualifications and Experiences
- College Degree in Computer Science or equivalent
technical work experience.
- CCNE courses desired, MCSE or equivalent experience is
required.
- PC Support experience, A+ Certification desired.
- At least five years experience in IT profession Outlook
experience required, Exchange 2000 experience desired.
- Experience installing, configuring and managing
both wired and wireless LAN, and firewalls.
- Computer imaging skills required.
- Excellent communication and interpersonal skills
required.
To apply for this position,
interested candidates should visit this link http://www.rescue.org/careers
Deadline for all applications: 7th June 2013
International allowances are not
available for this position.
