Intern
M-KOPA
is a mobile technology company that uses mobile payments to offer consumer
financing for energy products and services, targeted at off-grid users.
M-KOPA
is seeking a skilled and motivated Technical Support Intern to work in the
technical operations team.
Background
M-KOPA
was founded in 2011 following a successful commercial pilot using mobile
services to collect payments for use of energy. The company’s first scaled
commercial application is off-grid solar power systems, undergoing commercial
roll-out across Kenya from May 2012.
M-KOPA
was incubated by Signal Point Partners (www.signalpointpartners.com).
The
partners and management team of M-KOPA include several former executives
responsible for the initiation and scaling of M-PESA, the award-winning mobile
financial service platform in Kenya.
M-KOPA
has strong international investors to help scale its business.
The
Position
Title:
Technical Support Intern
Location:
Nairobi,
Kenya
Start
Date: June
2013
Reporting
to:
Head of Technology
Responsibilities
Include:
- Providing first
level support to network users on such issues as internet connectivity,
printing and other basic computer issues
- Providing first
level support for our applications to in house users
- Tracking and
updating user tickets and ensuring they are handled in a timely manner
- Escalating
technical issues as need arises and following up to ensure timely resolution
Skills
& Experience
- Solid
understanding of networking, both on the software and hardware end
- Solid Operating
System troubleshooting skills (both Linux and Windows)
- Basic knowledge
of MS SQL Server and SQL query languages a plus
- Strong
analytical and problem solving skills with an attention to detail
- Self-motivated
with the ability to prioritize, meet deadlines, and manage own time with
changing priorities
- A results
oriented individual who thrives working in a fast paced environment
- Excellent
interpersonal skills with a willingness to go the extra mile to assist
other team members
To
apply, please go to the Jobs section on the M-KOPA website and submit
your application by May 22nd 2013.
Only
candidates who can demonstrate sufficient competence will be shortlisted.