ICT Support Engineers
Numbers
Required:
4 (Four) in Numbers
Responsibilities
Hardware
Maintenance and peripherals support
ICT
Equipment Asset Management
ICT
Policy Implementation
Routine
ICT Support with Service Providers
Helpdesk
Communication
End
User Training
Qualifications
Qualifications
- Qualified
Graduate with Computers or IT specialization
- 0 -2 years
experience supporting Windows platform in desktop/laptop PCs
- Experience
troubleshooting hardware issues and replacing hardware on both
desktop and laptop PCs
- Experience
installing software, patches, updates on Desktops, Laptops, Servers
- Experience
troubleshooting basic network, software, printing problems
- Customer Service
Experience a must
- Exposure to ERP
implementation and hand-on implementation to any ERP like Oracle or SAP.
Statement
of the Job:
This
position assists staff with technical support of desktop computers,
applications, and related technology.
Support
includes specification, installation, and testing of computer systems and
peripherals within established standards and guidelines.
Activities
require interaction with application software and operating systems to diagnose
and resolve unique, non-recurring problems.
The
position utilizes one-on-one consultancy to end users and Company
Staff.
The
employee in this position also assists in the maintenance and testing of
network servers and associated equipment.
The
position’s responsibilities require independent analyses, communication and
problem solving.
Work
is performed with little supervision and requires initiative and judgment.
Duties of the Job
Duties of the Job
- Assists staff
with the installation, configuration, and ongoing usability of desktop
computers, peripheral equipment and software within established standards
and guidelines.
- Works with
vendor support contacts to resolve technical problems with desktop
computing equipment and software.
- Works with Help
Desk and Network Operations staff as appropriate to determine and resolve
problems received from clients.
- Interact with
numerous computer platforms in a multi-layered client server
environment.
- Ensure desktop
computers interconnect seamlessly with diverse systems including
associated validation systems, file servers, email servers, computer
conferencing systems, application servers, and administrative systems.
- Trains and
orients staff on use of hardware and software.
- Recommends and /
or performs upgrades on systems to ensure longevity.
- Works with
procurement staff to purchase hardware and software.
- Assesses
functional needs to determine specifications for purchases.
- Assists in
maintaining LAN/WAN records and, as appropriate, IP telephone systems.
Email: recruit@kenafricind.com
