Customer Support Analyst II
Use
your IT support and business skills to be part of a leading organisation
dedicated to improving the lives of children living in poverty.
The
Customer Support Analyst II will be responsible for responding to customer
requests by diagnosing and resolving problems and for supporting the ongoing
technology needs of all employees by providing Level 2 and 3 help desk support.
The
holder will work with a broad range of infrastructure products and complex
client technology services and support area of IT.
The
holder will also work on multiple projects concurrently as a team member or as
a technical lead.
With
a proven track record in a fast paced, complex and ideally global organisation,
you will have a desire to help others and model ethics in line with the
Christian foundations and ethos of the organisation.
Some
Responsibilities Include:
- Participates in
assessment and deployment of new or upgrade information technology and
infrastructure projects, including assisting co-workers and vendor
partners.
- Provides input
during project planning and requirements phase.
- Responds to Level 2
support and works with vendors on Level 3 support.
- Engages with vendors
to remedy issues or escalates for support.
- Training needs
assessment developed based on analysis of issue trends.
Required Skills Include:
- Bachelor’s Degree in
Computer Science, Information Systems, or related field. Or equivalent
work experience.
- Demonstrated
knowledge of complex infrastructure, hardware and software products.
- Demonstrated skills
in Disaster Recovery and Business Continuity Plans.
- Preferred: Typically
requires 5-7 years of relevant technical and business work experience.
- Preferred:
Willingness and ability to travel domestically and internationally as necessary.
Will you use your IT
experience in to further “life in all its fullness” for children?
To
learn more about this unique position, visit www.wvi.org/careers-employment,
click on “World Vision International Jobs,” and navigate to Kenya.
Closing
Date: 7
June 2013
For
more information on World Vision International, please visit our website: www.wvi.org.
World
Vision is an equal opportunity employer.