Our
client is a provider of moving services to individuals and organizations and is
looking for a Customer Service Assistant
Gross
Salary Kshs
18,500
Job Purpose
- Ensure quality
is achieved by inspecting packing materials, assuring team’s appearances,
trucks cleanliness before commencement of work
- Advising and
evaluating team engaged about activities in the field while packing,
loading/stuffing, moving, offloading, and unpacking.
- This shall be
discussed with regard to arranging of variety of goods p/h/hold effects,
office furniture/equipment and other goods.
- Handle day to
day enquiries and coordinate moves with customers, liaise with sales
person and coordinate with the team of employees to ensure the move is
done according to the clients’ requirement and recording and reporting and
attending to customer complaints and breakages.
Primary
Responsibilities
- Inspection daily
and ensuring quality of packing materials, members of the teams on duty,
drivers meet the required standards, before leaving the premises to the
work stations
- Rechecking
of vehicles at clients premises to ensure proper and required cleanliness
standards are observed and teams meet perform to the required standards
- Monitoring teams
including individual team members on general appearances while at work at
client’s premises
- Inspecting
packing materials being used at a customer’s places to ensure continued
quality, cleanliness, availability to the customer’s satisfaction
- Checking whether
team leaders; gives proper work documents to the client and spends enough
time with teams to ensure that proper work coordination are maintained
through the process
- Watching for
incidents of indiscipline and poor work performance and ensuring that they
are reported back to the main office
- Verifying
vehicle log sheets to kilometres travelled and time taken to ensure
efficient operation
- Ensuring that
services sold to customers are provided as the agreed the forms, at the
time agreed and carried out to the customers’ satisfaction
- Preparing weekly
data reports on the overall performances of (complaints in general) and
providing recommendations for future improvements
- All the above
will be done to ensure increased customer satisfaction business
development and enhanced client relationship
Required
Skills and Experience
- Minimum of a
Diploma in Business Administration or any other related field.
- Good spoken and
written communication
- Experience in
freight forwarding/household goods is an added advantage
- Experience in
Customer Service
- Strong planning
and organising skills including a thorough and methodical approach and
ability to prioritise
- Personal drive and
enthusiasm
- Ability to
achieve results through others
- Flexibility/Responsiveness
- Ability to work
well with others
- Critical
thinking and problem solving ability
- Attention to
detail
- Results
orientation
- Should have an
outgoing personality with good customer service skills
If
you meet the above requirements send your CV only, to
vacancies@corporatestaffing.co.ke indicating the title (Customer Service
Assistant) on the subject line.
