Position: Technical Supervisor (High Ventilation and
Air Conditioning) Division
Location: Nairobi
Roles and
Responsibilities
To coordinate
Installations, Services and Breakdowns for this team daily within Nairobi &
Mombasa (N.B. there will be 2 assistants to help with this) – To ensure this
scheduling is done with efficiency of utmost importance
To ensure all
technicians report to site on time with the correct materials and tools
To ensure quality of
workmanship and servicing is maintained at all times
To ensure all
breakdowns are attended to within 24 hours
To be fully aware of
the capabilities and Skill Sets of all technicians – to then be able to assign
technicians to jobs based on their skill sets and capabilities
To ensure all
technicians have got the required amount of training to perform their duties
To randomly visit at
least 10 sites a week to carry out an audit / inspection on the work carried
out – i.e. check if installation meets company standards and ensure all
materials requested by the technicians have been utilized on site
To ensure all
technicians are completing breakdown forms correctly – to then inspect all
information presented on breakdown forms daily to ensure the technicians
diagnosis is accurate
To ensure all sites
are progressing at the required speed and to intervene should this not be the
case
To upgrade skills set
of all technicians through training and coaching
To provide reports as
per the requirement of management
To be able to record
and resolve all customer complaints in the shortest feasible time-frame
Minimum Skills Required
Minimum Skills Required
- At
least a Degree in Mechanical Engineering or any other relevant field
- Fluent
in English and Swahili
- At
least 5 years’ experience in the HVAC industry
- Proficient
with MS Office (Word, Excel, Outlook, MS Projects)
- Candidate
with experience in a managerial position would be considered more
favorably
To apply, send your CV only to
recruitment@careerdirections.co.ke before Friday 5th April 2013 indicating your
current and expected salary.