Safaricom Jobs in Kenya


Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 
NOC Technician

Ref: TECHOLOGY-NOCT-APR-2013
 
Reporting to the NOC Team Manager - the holder of the position will ensure proper fault detection and follow up on either / all RAN, Transmission & CORE Elements, ensure first Line fault Resolution and identification of potential risks and actions is taken to mitigate failure. 

The role holder will also interface with RAN and Transmission Vendors on escalated fault follow up and ensure proper work order process and quality performance after execution so as to meet intended KPIs.

Key Responsibilities
  • Proper fault identification, first line fault clearance, fault escalation and follow up;
  • Accuracy of documentation and escalations;
  • Ensure reaction time to network failures/ Critical alarms is within 10 minutes;
  • Maintain an up to date work log with all TT’s detailing fault clearance procedure & remarks;
  • Accurate and timely response to customer queries as per SLA;
  • Ensure No loss of service due to missed alarms
  • Ensure all change requests executions are within the stipulated time and proper quality checks are performed after execution;
  • Ensure proper Incident management handling;
  • Maintain accurate network updates and reporting;
  • Ensure OPEX reduction(cost) control;
  • Participate in the Innovation of new processes to improve efficiency and improvement of existing processes.
Minimum Requirements
  • University degree in electrical/electronic engineering or computer Science from a reputable institution with a bias in telecommunications;
  • 1 year telecommunications experience in GSM related field;
  • Excellent communication and strong organizational and interpersonal skills;
  • Analytical skills;
  • Must be a team player;
  • Must be result oriented;
  • Should be able to create and maintain a climate of teamwork;
  • Must have a flexible attitude to working times or arrangements;
  • Must have a passion for serving others.

Business Systems Planning Developer (Business Intelligence)

Ref: TECHNOLOGY_BSPD__APR _2013
 
Reporting to the Senior Manager Business Systems Planning, the role holder will be in charge of Development and 3rd line support of Safaricom Management Information Systems (Data Ware-house and Business intelligence (BI)) and all reporting and analytics systems. 

This will include, but not limited to, Churn management tools, Fraud management and Revenue assurance systems, Data Mining Systems, Campaign Management Systems and Dealer Incentive Management systems; Work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces) ;Configure and/or customize BI and analytics systems to meet business requirements using various database and software tools; Assist in presentations of system functionality to new users and departments ;Enhance and create user and system documentation as needed.

The job holder’s key responsibilities will be to:

Testing, Troubleshooting and 3rd line Support
  • Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
  • Perform root cause analysis for recurring incidents;
  • Formalize test plans and implement troubleshooting procedures;
  • Upgrading products and applying patches as necessary;
  • Maintaining and modifying reports/queries on an as-needed basis ;
  • Managing and supporting the security implementation ;
  • Scheduling batch jobs with the IT operations staff;
  • Troubleshooting database connectivity issues;
  • Providing assistance to other technical areas as required;
  • Maintaining, coordinating back up and restoring the ETL and Reports repositories and other Systems binaries and source codes.
Systems analysis
  • Conduct business user requirements analysis and specification;
  • Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
  • Interact with clients to gather and refine requirements.
Software Design and Programming
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components;
  • Performs data modeling to analyze and specify data structures within an application system;
  • Coding of all ETL and analytics processes used within the BI systems;
  • Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
Research and Development
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business;
  • Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.
Minimum Requirements
  • Degree in Computer Science, Engineering, Statistics or technical related field;
  • 2 years of experience working with development tools e.g. Java;
  • 1 year of experience working with low level programming C++, C;
  • 2 years of experience with RDMS preferably Oracle, MS SQL Server;
  • 2 years of experience in PL SQL ( or some other RDBMS scripting);
  • 4GL for programming - Visual Basic/Oracle Application builder will be an added advantage;
  • Basic Unix/Linux commands knowledge;
  • Experience in data warehousing, business analysis, knowledge in Business Systems modeling and data retrieval will be an added advantage;
  • SAS/SPSS Data Mining experience will be an added advantage;
  • Data Quality & Cleansing experience;
  • Experience in processes and procedures management.
  • Communication and interpersonal skills
  • Attention to detail

Senior Business Systems Planning Developer (Business Intelligence)

Ref: TECHNOLOGY_SBSPD__APR _2013
 
Reporting to the Senior Manager Business Systems Planning, the role holder will be in charge of Development and 3rd line support of Safaricom Management Information Systems (Data Ware-house and Business intelligence (BI)) and all reporting and analytics systems. 

This will include, but not limited to, Churn management tools, Fraud management and Revenue assurance systems, Data Mining Systems, Campaign Management Systems and Dealer Incentive Management systems; Work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces) ;Configure and/or customize BI and analytics systems to meet business requirements using various database and software tools; Assist in presentations of system functionality to new users and departments ;Enhance and create user and system documentation as needed.

The job holder’s key responsibilities will be to:

Testing, Troubleshooting and 3rd line Support
  • Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
  • Perform root cause analysis for recurring incidents;
  • Formalize test plans and implement troubleshooting procedures;
  • Upgrading products and applying patches as necessary;
  • Maintaining and modifying reports/queries on an as-needed basis ;
  • Managing and supporting the security implementation ;
  • Scheduling batch jobs with the IT operations staff;
  • Troubleshooting database connectivity issues;
  • Providing assistance to other technical areas as required;
  • Maintaining, coordinating back up and restoring the ETL and Reports repositories and other Systems binaries and source codes.
Systems analysis
  • Conduct business user requirements analysis and specification;
  • Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
  • Interact with clients to gather and refine requirements.
Software Design and Programming
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components;
  • Performs data modeling to analyze and specify data structures within an application system;
  • Coding of all ETL and analytics processes used within the BI systems;
  • Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
Research and Development
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business;
  • Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.
Minimum Requirements
  • Degree in Computer Science, Statistics or technical related field;
  • Oracle Certified Developer;
  • Certification in RDBMS;
  • 3 years development experience with development tools e.g. Java ;
  • 3 years development experience with low level programming C++, C.;
  • 3 years’ experience RDMS preferably Oracle, MS SQL Server;
  • 3 years’ experience in data warehousing, business analysis, knowledge in Business Systems modeling and data retrieval;
  • 4GL for programming - Visual Basic/Oracle Application builder;
  • SAS/SPSS Data Mining experience will be an added advantage;
  • Systems Analysis and Solutions Architecting;
  • Programming and Systems Development;
  • SQL & Oracle database management ;
  • Data Quality & Cleansing experience;
  • Advanced Unix scripting and user skills;
  • Experience in processes and procedures management;
  • Communication, interpersonal skills and attention to details.

Departmental Administrator 

Ref: TECHOLOGY-NE-DA-APR-2013
 
Reporting to the HOD Network Engineering, the position holder will provide departmental support to the Head of Department, Network Engineering and the general Administration support to the department.

The job holder’s key responsibilities will be to:
  • Responding to enquiries, correspondence both telephone and written directed to the HOD office;
  • Book/schedule all meetings for the HOD in liaison with concerned parties. Follow up on all meetings the HOD is scheduled to attend to confirm time & logistics ;
  • Organizing & coordinating all logistics for the HOD meetings (Both internal & external);
  • Prepare and consolidate the departmental reports and presentations e.g. Annual reports, weekly Management reports;
  • Prepare presentations on behalf of the HOD and Organize and schedule Departmental meetings;
  • Coordinate the Department’s transport & travel I.e. issue taxi vouchers, hotel accommodation and manage departmental fleet;
  • Managing departmental pool cars ensuring availability and proper usage;
  • Manage servicing of vehicles and repairs, and coordinate with Finance on fuel usage, licences, insurance, TLC and inspection;
  • Coordinate events/projects e.g. Teambuilding, etc by providing administrative support;
  • People management –manage all staff assigned (selection/growth, performance management/development);
  • Coordinate and monitor new staff induction program in liaison with HR ;
  • Raise Purchase Requisitions (Opex and Capex) as requested and ensure they’re posted in correct accounts;
  • Follow-up with Finance and ensure the corresponding PO is received and delivered to the supplier;
  • Ensure accurate and updated leave records for the department;
  • Manage the contractor timesheet records;
  • Review monthly cost centre reports and analyze variance between budgets and actuals and making recommendations to the management on resolving the variance;
  • Making stationary request and ensuring that the Office has sufficient stationary stock levels at all times;
  • Accurately monitor Office stationary expenditure against budget and red flag over expenditure to the HOD.
The ideal candidate should possess the following skills & competencies:
  • Degree in secretarial or a Diploma in Secretarial/Office Administration;
  • C.P.A qualification is desirable;
  • At least 2-3 yrs experience as a Personal Assistant to a Head of Department in a blue chip company preferably in an Engineering/Construction environment;
  • Excellent knowledge and hands on working experience in operating Microsoft Office suite- Ms Word, Ms Excel & Ms Outlook is a must. Knowledge of Oracle financial is essential;
  • Excellent communication and interpersonal skills;
  • Numerical and analytical skills;
  • Project management experience will be an added advantage;
  • Patient and a positive attitude towards customers ( Internal and external);
  • Personable and presentable with impeccable grooming & etiquette;
  • Must be proactive with ability to take pre-emptive measures to contain a situation;
  • Good telephone handling skills;
  • Team player;
  • Fluency in both oral and written English and Kiswahili.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Thursday 25th April, 2013.

The HOD – Talent and Resourcing
Safaricom Ltd
Nairobi
 
Via E-mail to hr@safaricom.co.ke