Nyati Sacco Society Ltd is a fast growing co-op society drawing
its membership of over 14,500 from G4S Kenya Ltd, Tandu Security, Google Kenya,
United Nations Office for Somalia, Wells Fargo Security, among other major
security and courier companies in Kenya.
We seek to recruit
dynamic and result oriented professionals to fill the following positions
below.
The persons should have strong IT skills with excellent command
of MS Office suite packages and ability to quickly learn and work with a SACCO
management software.
Excellent communication and analytical skills with track record
of ability to meet strict reporting deadlines.
Dedicated to implementing the overall business development strategy of the Sacco.
Customer Service Officer
Ref. NY01 - 13
The role involves attending to and ensuring efficient and prompt
handling of customer inquiries, questions, problems solving and other matters
relating to service delivery at our Sacco Office.
The Officer will be reporting to the General Manager
Responsibilities:
·
Develop a customer service policy for the organization.
·
Ensure efficient and prompt handling of all Customers’ inquiries
/ complaints whether relayed by phone, letter, e-mail or in person
·
Compile periodic customer relationship management reports for
use by the management In decision making
·
In conjunction with HR, train, supervise and manage all customer
service agents.
·
Keep a log of customer complaints and follow up on their
resolution.
·
Other duties as assigned
Qualifications and Skills
·
Bachelor’s degree in Social sciences with a bias in sales &
marketing or customer service management
·
Overall understanding el the industry and commercial market
within which the business operates
·
Proven track record and minimum 3 years’ experience m a
corporate or commercial environment
·
Demonstrated ability to meet and exceed targets
Customer Service Assistant
Ref. NY02-13
The officer will be reporting to the Customer service Officer
Responsibilities:
·
Ensure efficient and prompt handling of all Customers’ inquiries
/ complaints whether relayed by phone, letter, e-mail or in person
·
Manage the Front Office desk ensuring prompt response to walk -
in customers and visitors
·
Other duties as assigned
Qualifications and Skills
·
A diploma or degree qualification in customer service management
or a related field
·
Minimum 2 years’ experience in customer service related duties
Accounts Assistant
Ref. NY03-13
This position reports to the Accountant within the Finance
Department.
Key Responsibilities
The successful candidate will be responsible for;
·
Assist in Accounting Roles & Preparing cheques
·
Help in Compiling financial records
·
Managing inventory records
·
Responsible for reconciliation of invoice sub ledger control
accounts
·
Any other duties that may be assigned
Qualifications and Skills
·
BCOM, BCOB or any other related social sciences Degree
·
At least two years of experience in a busy accounting office
·
Accounting qualification (Minimum CPA II) will be an added
advantage
Sales & Marketing Executives
3 Positions
Ref. NY04-13
The position will be reporting to the Sales & marketing
Officer
Key Responsibilities
·
Recruit individuals and formal groups to join the Sacco and
spearhead the signing of the contract
·
Based on marketing reports and sales performance revise
strategies accordingly
·
Lead on customer satisfaction surveys and report to management
to Inform on Implications/future sales strategies.
·
Prepare weekly sales and marketing reports for submission to the
Chief Executive Officer through the Sales & marketing officer
·
Any other duties assigned by the Chief Executive Office
Required skills and qualifications:
·
A Bachelor’s Degree in Marketing
·
Sound knowledge of Sales and Marketing with minimum 3-5 years
experience in banking or Sacco Industry
·
Ability to network.
Telephone Operator
Ref: NY05-13
Telephone Operator will be responsible in sending and receiving
telephone calls from clients or customers
The telephone operator will be reporting to the Customer service
Officer.
Key Responsibilities
·
Operates switchboard equipment to receive, transfer and transfer
calls
·
Performs telephone clerical tasks such as referring callers to
appropriate staff, locating telephone numbers; updates and/or maintains files
of Sacco telephone numbers, staff listing, among other assorted and venous
records maintained on a personal computer
·
Courteously greet the customer and give them the best customer
service needed.
·
Encode and forward customers concerns to authorized personnel
that will further assist the concern of the customer.
Qualifications and Skills
·
Diploma in Customer care or related field.
·
Must have at least 2 years’ experience as telephone operator in
a busy organization.
Interested but qualified candidates should submit their
application letter, updated C.V and copies of certificates and testimonials to
be received not later than 2411 April 2013.
The envelope should be dearly marked with the Ref. of position
being applied.
Applications to be emailed or addressed to:
jobs.opportunity@nyatisacco.com
or
The General Manager
P.O. Box 7601 - 00200,
P.O. Box 7601 - 00200,
Nairobi