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Manager Airport Operations Job in Nairobi, Kenya

Job Title: Manager Airport Operations    

Job Code: MAO/SW/130320
Number of Positions Open: 1    

Reports To: Chief Executive Officer
Location: Nairobi, Kenya   

Closing Date: Open Until Filled


Our client is an international organization that provides ground handling services for around 118 million passengers and 3.5 million tons of cargo a year on behalf of some 650 client-companies in the aviation sector. 

They are active at 192 airports in 38 countries on 5 continents.

Our client is seeking a senior professional with a proven track record in managing a large scale operation, teams and resources in an optimal manner.  

The successful applicant will be driven, a people manager, result oriented with a “can do” attitude".

Job Objective:

Under nominal direction or working independently, plan, organize, direct, and manage all ground handling activities, with the aim to achieve or exceed financial targets whilst ensuring operational integrity & compliance

Primary Responsibilities:

Financial & Commercial Perspective;
  • Contribute to establishing the annual budget and monitor expenditures
  • Ensure that personnel and equipment are planned and deployed in the most cost effective manner
  • Actively explore potential cost savings and/or new business potential
Customer & Stakeholder Perspective;
  • Establish and maintain close relationships with representatives of customer airlines and with the relevant Airport Authorities
  • Represent the company in meetings with representatives of customer airlines and with the relevant Airport Authorities
  • Ensure that our clients’ core values are communicated to all departmental staff thus ensuring that we strive to exceed the expectations of our customers and deliver excellent service
Internal Business Processes;
  • Ensure that operational procedures are established, implemented and maintained
  • Ensure that operational processes are carried out in accordance with contractual agreement with customer airlines
  • Enforce personnel policies
  • Determine Key Performance Indicators for all operational departments and ensure these are met
  • Set and maintain quality standards (incl ISO 9001)
Organizational Leadership, Learning & Development;
  • Provide direction, guidance, coaching and leadership to the respective heads of operational departments and the Duty Managers Operations
  • Develop managerial skills of direct reports and their supervisory staff
  • Develop & implement a succession management system for each department.
  • Ensure the fostering of good industrial relations
  • Take part in meetings with the Labor Union, such as CBA negotiations
Corporate Governance & Risk Management;
  • Develop and maintain a proper reporting system of operational results to the Chief Executive Officer
  • Strictly adhere to reporting systems of operational results to the client
  • Ensure strict compliance with all international and local government/statutory requirements regarding aviation and airport operations
Skills and Certification:
  • University Degree in  Business Management / Logistics  Management
  • Effective Leadership – Foster the development of members of his or her team, providing feedback, support, encouragement and coaching
  • Customer focus – Unceasing care in looking after the interests of external and internal customers to ensure that their wants, needs and expectations are met or exceeded.
  • Results Orientation – Set and meet challenging goals, create own measure of excellence and constantly seek ways of improving performance.
  • Strategic Orientation – Take a long-term and visionary view of the direction to be followed in the future.
  • Business Acumen - The understanding of key business drivers for performance and use of sound business practices. The ability to use sound commercial principles in all areas of responsibility
  • Quality Focus – Focus on delivering quality and continuous improvement
  • Creativity – Originate new practices, concepts and ideas
  • 3 years in a relevant managerial position
KPA’s (Key Performance Areas)
  • People management
  • Managing operational costs
  • Providing technical expertise
  • Organizing, (such as planning work allocation and analyzing the manpower requirements).
  • Monitoring work processes
  • Dealing with customers/clients
  • Measuring and reporting operational performance
  • Recommend disciplinary action
  • Determine pricing levels for ad-hoc customers
  • Develop departmental policies
  • Finance competence: authorize expenditure
Possible Training Steps:
  • On the job training on business development, business planning, costing procedures etc.
  • Advanced use of IT tools & support.
How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Manager Airport Operations

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