Job
Title: Manager Airport
Operations
Job
Code:
MAO/SW/130320
Number
of Positions Open:
1
Reports
To: Chief
Executive Officer
Location: Nairobi,
Kenya
Summary:
Our client is an international organization that provides ground handling services for around 118 million passengers and 3.5 million tons of cargo a year on behalf of some 650 client-companies in the aviation sector.
They are active at 192 airports in 38 countries on 5 continents.
Our client is seeking a senior professional with a proven track record in managing a large scale operation, teams and resources in an optimal manner.
The
successful applicant will be driven, a people manager, result oriented with a
“can do” attitude".
Job Objective:
Under nominal direction or working independently, plan, organize, direct, and manage all ground handling activities, with the aim to achieve or exceed financial targets whilst ensuring operational integrity & compliance
Primary Responsibilities:
Financial & Commercial Perspective;
Job Objective:
Under nominal direction or working independently, plan, organize, direct, and manage all ground handling activities, with the aim to achieve or exceed financial targets whilst ensuring operational integrity & compliance
Primary Responsibilities:
Financial & Commercial Perspective;
- Contribute to
establishing the annual budget and monitor expenditures
- Ensure that
personnel and equipment are planned and deployed in the most cost
effective manner
- Actively explore
potential cost savings and/or new business potential
Customer
& Stakeholder Perspective;
- Establish and
maintain close relationships with representatives of customer airlines and
with the relevant Airport Authorities
- Represent the
company in meetings with representatives of customer airlines and with the
relevant Airport Authorities
- Ensure that our
clients’ core values are communicated to all departmental staff thus
ensuring that we strive to exceed the expectations of our customers and
deliver excellent service
Internal
Business Processes;
- Ensure that
operational procedures are established, implemented and maintained
- Ensure that
operational processes are carried out in accordance with contractual
agreement with customer airlines
- Enforce personnel
policies
- Determine Key
Performance Indicators for all operational departments and ensure these
are met
- Set and maintain
quality standards (incl ISO 9001)
Organizational
Leadership, Learning & Development;
- Provide
direction, guidance, coaching and leadership to the respective heads of
operational departments and the Duty Managers Operations
- Develop
managerial skills of direct reports and their supervisory staff
- Develop &
implement a succession management system for each department.
- Ensure the
fostering of good industrial relations
- Take part in
meetings with the Labor Union, such as CBA negotiations
Corporate
Governance & Risk Management;
- Develop and
maintain a proper reporting system of operational results to the Chief
Executive Officer
- Strictly adhere
to reporting systems of operational results to the client
- Ensure strict
compliance with all international and local government/statutory
requirements regarding aviation and airport operations
Skills
and Certification:
- University
Degree in Business Management / Logistics Management
- Effective
Leadership – Foster the development of members of his or her team,
providing feedback, support, encouragement and coaching
- Customer focus –
Unceasing care in looking after the interests of external and internal
customers to ensure that their wants, needs and expectations are met or
exceeded.
- Results
Orientation – Set and meet challenging goals, create own measure of
excellence and constantly seek ways of improving performance.
- Strategic
Orientation – Take a long-term and visionary view of the direction to be
followed in the future.
- Business Acumen
- The understanding of key business drivers for performance and use of
sound business practices. The ability to use sound commercial principles
in all areas of responsibility
- Quality Focus –
Focus on delivering quality and continuous improvement
- Creativity –
Originate new practices, concepts and ideas
Experience:
- 3 years in a
relevant managerial position
KPA’s
(Key Performance Areas)
- People
management
- Managing
operational costs
- Providing
technical expertise
- Organizing,
(such as planning work allocation and analyzing the manpower
requirements).
- Monitoring work
processes
- Dealing with
customers/clients
- Measuring and
reporting operational performance
Authority:
- Recommend
disciplinary action
- Determine
pricing levels for ad-hoc customers
- Develop
departmental policies
- Finance
competence: authorize expenditure
Possible
Training Steps:
- On the job
training on business development, business planning, costing procedures
etc.
- Advanced use of
IT tools & support.
How
to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Manager Airport Operations
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Manager Airport Operations
