Assignment Title:IT Consultant
Assignment Duration: 6 months
Dates of Assignment: From May 2013
Location: Nairobi, Kenya
1. Background
The United States Agency for International Development (USAID)/Kenya awarded
ACDI/VOCA the Resilience and Economic Growth in the Arid Lands-Accelerated
Growth (REGAL-AG) project, contract number AID-623-G-12-00002 on August 30,
2012. Assignment Duration: 6 months
Dates of Assignment: From May 2013
Location: Nairobi, Kenya
1. Background
This five-year contract is part of the U.S. government’s Feed
the Future (FtF) initiative and USAID/Kenya’s economic growth development
objective.
REGAL-AG implementation will be coordinated and integrated with
the USAID REGAL-Increasing Resilience (REGAL-IR) project, and together these
projects will contribute to USAID’s strategy to improve social stability and
increase economic growth in the arid lands.
2. Assignment Overview
2. Assignment Overview
To provide IT support to the REGAL-AG project end users.
The IT Consultant will be an independent individual/firm who may
be called upon on an as-needed basis and should therefore be available on very
short notice as required especially to resolve systems issues such as (LAN,
wide area network [WAN], software, hardware, etc.).
3. Responsibilities
- Provide
support and advise in procurement of all IT-related goods and services
including supervision of Internet installation of the field offices
(Marsabit & Isiolo)
- Troubleshoot
hardware, software and network operating systems as well as configure
servers, firewall, switch, and other networked equipment for small local
area networks ( < 50 users).
- Respond
to all staff IT-related emergencies and provide REGAL-AG project networks
with troubleshooting support including but not limited to diagnosing and
resolving end-user network or local printer problems, PC hardware problems
and e-mail, Internet, remote access, and local-area network access
problems.
- Provide
hardware repairs and services for the project.
- Determine
information system requirements & provide recommendations
- Assist
the REGAL-AG project staff to maximize output from the IT infrastructure
by providing information and education to familiarize them with the
technology and relevant policy.
- Keep
the REGAL-AG (Kenya) contact person fully informed on a frequent basis of
all problems related to hardware and advise what steps are to be taken to
resolve any problems.
- Keep
in contact with and manage the REGAL-AG project IT issues in close
consultation with and support from the Head office team.
- Schedule
for preventive maintenance of all IT equipment
- Liaise
with the ISP as required to ensure continued availability of the Internet
- Follow
up with ISP and other related providers on issues relating to trouble
shooting of IT/ ISP equipment. This includes but is not limited to
telephones, PABX, fax, copiers, printers, LCDs
- Advise
on cost saving practices during use of equipment
- Network
routing, and all other internal and external network communications
systems.
- Monitors
and reviews logs reporting on network and server operation.
Trouble-shoots as required.
- Perform,
verify and test data backup and other disaster recovery procedures to
minimize loss of data.
4. Key Skills
- Capable
of meeting high standards
- Good
problem-solving skills
- Team
working skills
- Strong
analytical skills
- Strong
interpersonal skills
- Reliability
5. Qualifications
- Bachelor’s
Degree in Computer Science or a related field, or equivalent relevant
experience.
- Strong
experience in computer or software use and the ability to work well with
various skill levels of users.
- Solid
training skills.
- Extensive
knowledge in administering Microsoft Windows 2003 operating systems,
office 2007 MS Exchange, and Outlook client.
- Extensive
knowledge of antivirus systems such as Symantec End Point Security or any
other antivirus system.
- Considerable
knowledge of DNS, DHCP, Active Directory and the understanding of the
Local Area Network.
- Ability
to maintain and configure WSUS for the security and patch management.
- Considerable
knowledge of hardware and software configuration issues.
- Previous
experience installing, maintaining, and troubleshooting Microsoft Office
Suite, and other standard software
- Ability
to work under pressure with limited supervision and take initiative.
- Excellent
organizational and interpersonal skills with a service oriented outlook.
- Excellent
communication skills with fluency in English required and ability to
communicate in English preferred (written and verbal).
6. Level of Effort and Supervision
The estimated level of effort for this assignment is 6 months. The supervisor for this assignment will be the Office and Logistics Manager.
Information on similar work currently or recently undertaken by the individual/firm in the recent past can be included in the application.
To be considered for this recruitment, please e-mail your application to M.opiyo@regal-ag.org
Please include the position title in the subject line.
No phone calls please.
Only finalists contacted.
Women and minorities encouraged to apply.
ACDI is an EOE.
Please apply by close of business, April 30, 2013.
The estimated level of effort for this assignment is 6 months. The supervisor for this assignment will be the Office and Logistics Manager.
Information on similar work currently or recently undertaken by the individual/firm in the recent past can be included in the application.
To be considered for this recruitment, please e-mail your application to M.opiyo@regal-ag.org
Please include the position title in the subject line.
No phone calls please.
Only finalists contacted.
Women and minorities encouraged to apply.
ACDI is an EOE.
Please apply by close of business, April 30, 2013.
