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IT Consultant Job in Nairobi Kenya

Assignment Title:IT Consultant

Assignment Duration:
 6 months

Dates of Assignment:
 From May 2013

 Nairobi, Kenya

1. Background

The United States Agency for International Development (USAID)/Kenya awarded ACDI/VOCA the Resilience and Economic Growth in the Arid Lands-Accelerated Growth (REGAL-AG) project, contract number AID-623-G-12-00002 on August 30, 2012. 

This five-year contract is part of the U.S. government’s Feed the Future (FtF) initiative and USAID/Kenya’s economic growth development objective. 

REGAL-AG implementation will be coordinated and integrated with the USAID REGAL-Increasing Resilience (REGAL-IR) project, and together these projects will contribute to USAID’s strategy to improve social stability and increase economic growth in the arid lands.

2. Assignment Overview

To provide IT support to the REGAL-AG project end users. 

The IT Consultant will be an independent individual/firm who may be called upon on an as-needed basis and should therefore be available on very short notice as required especially to resolve systems issues such as (LAN, wide area network [WAN], software, hardware, etc.).

3.  Responsibilities
  • Provide support and advise in procurement of all IT-related goods and services including supervision of Internet installation of the field offices (Marsabit & Isiolo)
  • Troubleshoot hardware, software and network operating systems as well as configure servers, firewall, switch, and other networked equipment for small local area networks ( < 50 users).
  • Respond to all staff IT-related emergencies and provide REGAL-AG project networks with troubleshooting support including but not limited to diagnosing and resolving end-user network or local printer problems, PC hardware problems and e-mail, Internet, remote access, and local-area network access problems.
  • Provide hardware repairs and services for the project.
  • Determine information system requirements & provide recommendations
  • Assist the REGAL-AG project staff to maximize output from the IT infrastructure by providing information and education to familiarize them with the technology and relevant policy.
  • Keep the REGAL-AG (Kenya) contact person fully informed on a frequent basis of all problems related to hardware and advise what steps are to be taken to resolve any problems.
  • Keep in contact with and manage the REGAL-AG project IT issues in close consultation with and support from the Head office team.
  • Schedule for preventive maintenance of all IT equipment
  • Liaise with the ISP as required to ensure continued availability of the Internet
  • Follow up with ISP and other related providers on issues relating to trouble shooting of IT/ ISP equipment. This includes but is not limited to telephones, PABX, fax, copiers, printers, LCDs
  • Advise on cost saving practices during use of equipment
  • Network routing, and all other internal and external network communications systems.
  • Monitors and reviews logs reporting on network and server operation.  Trouble-shoots as required.
  • Perform, verify and test data backup and other disaster recovery procedures to minimize loss of data.
4. Key Skills
  • Capable of meeting high standards
  • Good problem-solving skills
  • Team working skills
  • Strong analytical skills
  • Strong interpersonal skills
  • Reliability
5. Qualifications
  • Bachelor’s Degree in Computer Science or a related field, or equivalent relevant experience.
  • Strong experience in computer or software use and the ability to work well with various skill levels of users.
  • Solid training skills.
  • Extensive knowledge in administering Microsoft Windows 2003 operating systems, office 2007 MS Exchange, and Outlook client.
  • Extensive knowledge of antivirus systems such as Symantec End Point Security or any other antivirus system.
  • Considerable knowledge of DNS, DHCP, Active Directory and the understanding of the Local Area Network.
  • Ability to maintain and configure WSUS for the security and patch management.
  • Considerable knowledge of hardware and software configuration issues.
  • Previous experience installing, maintaining, and troubleshooting Microsoft Office Suite, and other standard software
  • Ability to work under pressure with limited supervision and take initiative.
  • Excellent organizational and interpersonal skills with a service oriented outlook.
  • Excellent communication skills with fluency in English required and ability to communicate in English preferred (written and verbal).
6. Level of Effort and Supervision

The estimated level of effort for this assignment is 6 months. The supervisor for this assignment will be the Office and Logistics Manager.

Information on similar work currently or recently undertaken by the individual/firm in the recent past can be included in the application.

To be considered for this recruitment, please e-mail your application to

Please include the position title in the subject line.

No phone calls please.

Only finalists contacted.

Women and minorities encouraged to apply.

ACDI is an EOE.

Please apply by close of business, April 30, 2013.

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