Urgently Required
Job Title: Housekeeping Supervisor
Reports to: Executive Housekeeper
Duty station: Chester House - Nairobi
Job Title: Housekeeping Supervisor
Reports to: Executive Housekeeper
Duty station: Chester House - Nairobi
Responsible for supervising housekeeping operations within Chester House Apartments to ensure that service standards are met and customers are satisfied.
Duties and Responsibilities
- Implement
housekeeping performance standards and ensure compliance of such standards
by the housekeeping team.
- Implement
standard operating procedures, review and initiate remedial action as
required.
- Prompt
requisition of cleaning materials, agents and guest supplies while
monitoring and controlling the usage.
- Generate
and file laundry summaries and housekeepers' daily room report.
- Report
lost items to management and carry out first level of investigations.
- Resolve
customer complaints expeditiously.
- Lead,
motivate, develop and control staff
- Deputize
the Executive Housekeeper
- Stay
abreast of developments and trends in housekeeping and make recommendation
for cost saving and service improvement initiatives
- Report
faults and/or repairs which require attention from Maintenance department
and follow up to ensure appropriate timely repairs are undertaken
- Continually
assess the competence of the team and offer coaching, support and training
as needed
Job specification of Housekeeping Supervisor
- Diploma/Certificate
in Housekeeping from Kenya Utalii College or equivalent
- 3
years experience in housekeeping
- Work
planning and organizational skills
- Leadership/
managerial skills
- Staff
supervision and discipline skills
- Safety
and hygiene awareness
- Customer
service skills
- Attention
to detail
- Communication
and interpersonal skills
Email Your Application and CV to: careers@monarch.co.ke
