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F&B Services Manager Job in Kenya

Position: F&B Services Manager

Department: F&B

Reports to: Director of Operations

Scope of Position:

To plan, organize, direct, control and evaluate the operations of all the F&B outlets and ensure that there is adherence agreed budgetary limits and parameters of the law, particularly liquor law.

  • To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  • To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
  • To ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  • ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  • To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that room service orders are executed promptly and that they comply with the required standards.
  • To ensure that room service colleagues are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various F&B sections.
  • To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
  • To ensure that company and statutory hygiene standards are maintained in all areas.
  • To attend timeously to customer complaints.
  • To hold regular performance appraisals with all management colleagues, identifying areas for Ensure all grooming, spot check and temperature control sheets are filled as required
  • Identify development and training needs among F&B colleagues and ensuring that this training is effected.
  • To ensure that regular stock takes are conducted.
  • To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
  • To ensure that an effective table reservation system is in operation.
  • To circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and colleagues.
  • To be fully aware of trends in the industry and make suggestions for improvement of the catering operation.
  • To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.
  • Performs any other reasonable duties as required by the department head.
  • Diploma or degree in business management or tourism related field would be an asset
  • 2 years of culinary experience in a 5 star luxury hotel environment
  • Strong supervisory and communication skills
  • Food Hygiene and Safety trained
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Leadership skills 
  • Flexibility
  • Adaptability
  • Inventory management 
  • Conflict resolution
  • Ability to work under pressure
  • Ability to multi-task
  • Good organizational skills
  • Enthusiastic and with outgoing personality who is very guest driven
To apply 

Please send your curriculum vitae to before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

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