Job Title: Client Service Manager
Department: Media
Reports to: Chief Executive Officer
To interact with clients to provide and process information in
response to enquiries, concerns and requests about products and services.
Maintain client satisfaction by providing problem-solving
resources; and follow-up to ensure the job is delivered as promised.
To source for new clients as well as look for repeat business
within existing clients.
Primary point of contact for clients.
Key Job Accountabilities
Key Job Accountabilities
- Ensure
the quality of services and products meet the Consult requirements for
superior client service.
- Oversee
Media product marketing and sales campaigns.
- Provide
product knowledge training to Media clients.
- Meet
set target revenues in the defined time frame.
Duties
- Deal
directly with clients either by telephone, electronically or face to face
- Respond
promptly to customer inquiries
- Handle
and resolve customer complaints
- Obtain
and evaluate all relevant information to handle inquiries and complaints
- Perform
customer verifications
- Process
orders, forms, applications and requests
- Direct
requests and unresolved issues to the IT Support department.
- Manage
Media client accounts.
- Keep
all records of customer interactions and transactions
- Record
details of inquiries, comments and complaints and details of actions taken
- Communicate
and coordinate Media activities with internal departments
- Follow
up on client orders to ensure they are delivered as promised.
- Any
other duties as may be allocated.
Performance Measures
- Number
of Clients signed at Media.
- Unresolved
customer queries/complaints.
- Revenue
Targets
Person Specification
Work Experience
- More
than 3 years experience in Sales, Marketing or Product development.
- Experience
in the digital advertising field i.e. Indoor and Outdoor Advertising.
Education Requirements
- Bachelor
degree in Marketing required.
Skills
- Excellent
Written & Spoken Communication.
- In-depth
knowledge of digital advertising.
- Project
management skills
- Strategic
planning skills
- Use
of MS Office.
- Customer
and problem-solving skills
- Presentation
skills
Training
- Delivering
Presentations
Personality
- Confidently
spoken
- Proactive
- Innovative
and creative
- Ability
to multi-task
- Willingness
to learn
- Honest
- Organized
- Attention
to detail
- Diplomatic
- Team
player
Special Requirements
- After-hours
work may be necessary in case of pending work.
To apply
Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.
Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.