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Client Service Manager Job in Kenya


Job Title: Client Service Manager  
 
Department: Media
 
Reports to: Chief Executive Officer
 
Purpose
 

To interact with clients to provide and process information in response to enquiries, concerns and requests about products and services. 

Maintain client satisfaction by providing problem-solving resources; and follow-up to ensure the job is delivered as promised. 

To source for new clients as well as look for repeat business within existing clients. 

Primary point of contact for clients.

Key Job Accountabilities
  • Ensure the quality of services and products meet the Consult requirements for superior client service.
  • Oversee Media product marketing and sales campaigns.
  • Provide product knowledge training to Media clients.
  • Meet set target revenues in the defined time frame.
Duties
  • Deal directly with clients either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the IT Support department.
  • Manage Media client accounts.
  • Keep all records of customer interactions and transactions
  • Record details of inquiries, comments and complaints and details of actions taken
  • Communicate and coordinate Media activities with internal departments
  • Follow up on client orders to ensure they are delivered as promised.
  • Any other duties as may be allocated.
Performance Measures
  • Number of Clients signed at Media.
  • Unresolved customer queries/complaints.
  • Revenue Targets
Person Specification
 
Work Experience 
  • More than 3 years experience in Sales, Marketing or Product development.
  • Experience in the digital advertising field i.e. Indoor and Outdoor Advertising.
Education Requirements
  • Bachelor degree in Marketing required.
Skills
  • Excellent Written & Spoken Communication. 
  • In-depth knowledge of digital advertising.
  • Project management skills
  • Strategic planning skills
  • Use of MS Office.
  • Customer and problem-solving skills
  • Presentation skills
Training
  • Delivering Presentations
Personality
  • Confidently spoken
  • Proactive
  • Innovative and creative
  • Ability to multi-task
  • Willingness to learn
  • Honest
  • Organized
  • Attention to detail
  • Diplomatic
  • Team player
Special Requirements
  • After-hours work may be necessary in case of pending work.
To apply 

Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

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