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Operations Manager Job in Nairobi Kenya

Operations Manager
Location: Nairobi 
Industry: BPO / ITES
Our client, a global leader in BPO / ITES is looking for an Operations manager. 

The position calls for a dynamic, enthusiastic and a hardworking individual with extensive experience in team management. 

Key Tasks and Responsibilities
  • Implement, develop, present and report to the Board on progress against the strategic and annual business plans, policies and strategies on a regular basis
  • Develop, lead, manage, motivate the Management Team as well as manage resources efficiently and effectively to achieve the company’s objectives
  • Take a leadership role in establishing or developing the company’s culture and values
  • Heading the Technical Support Department & leading a team of 10 system & printer engineers and providing backend support for Administration of the Hardware & Networking Systems
  • Monitor system usage and response, perform system and database backup, developing a secure transaction framework, perform installation of operating systems and upgrades.
  • Providing advanced technical support to end users, ensuring high uptime & organizing technical presentations/exhibitions
  • Responsible for the overall financial and commercial personnel management
  • Responsible for the implementation of marketing, policies and strategies
  • Responsible for the overall implementation, maintenance and running of the Annual Business Plan
Qualifications, Training and Experience
  • A Degree in Business Management or its equivalent
  • A strong IT background
  • 3-5 years in Senior Management position
  • Strong analytical skills
  • Strong knowledge of Human Capital Management
  • Good interpersonal, communication and co-ordination skills
To apply, send your CV and cover letter to before Friday 16th March, 2013. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.

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