Job Title: Operations Manager
Reporting: Chief Operations Officer
Supervises: Project Engineers, Drivers, Customer Service Coordinators and Subcontractors.
Role Objective
The individual will also be the team leader and offer guidance to the staff.
Duties and Responsibilities
1. Company and Data Solutions Facilities
- Oversees
the maintenance of all company and Data Solutions facilities:
- Supervise
company and Data Solutions maintenance staff and manage their performance
and schedules
- Conduct
bi-annual reviews of the facility staff
- Coordinate
and often personally follow up all maintenance purchases
- Maintain
a calendar of necessary preventative maintenance tasks and oversee the
said tasks.
- To
sub-contract relevant technical professionals when needed and supervise
their performance and payment.
2. Project Implementation
- Create
and execute project work plans and revise as appropriate to meet changing
need and requirement in consultation with the relevant project manager.
- Identify
resources needed and assigns individual responsibilities.
- Manages
day-to-day operational aspects of a project and scope.
- Reviews
deliverables prepared by team before passing to client.
- Effectively
applies company methodology and enforces project standards.
- Prepares
for engagement reviews and quality assurance procedures.
- Identify
and minimizes exposure and risk on project.
- Ensures
project documents are complete, updated, and stored appropriately.
- Tracks
and reports team hours and expenses on a weekly basis.
- Manages
project budget.
3. Vehicles
- Oversees
the maintenance of all company and Data Solutions vehicles and assists in
overseeing their usage:
- Supervise
the Logistics Coordinator in maintaining a calendar of all necessary
preventative vehicle maintenance tasks e.g. minor service and major
vehicle repairs etc.
- Responsible
together with the Logistics Coordinator and Office administration officer
in the coordination of vehicle permits, insurance, and other
documentation, including managing paperwork errands at various government
agencies.
- Enforce
the driving policies and regulations of company and Data Solutions.
- Work
with the Customer Service Coordinators to coordinate group
transportation/drivers.
- Assist
in the purchase/sale of vehicles.
- Assure
that all vehicles have and maintain tools and First Aid supplies.
4. Teams Management
- Facilitates
project teams and client meetings effectively
- Holds
regular status meetings with project team
- Effectively
communicates relevant project information to management
- Delivers
engaging, informative, well-organized presentations
- Resolves
and /or escalates issues in a timely fashion
- Understands
how to communicate difficult/sensitive information tactfully.
5. Equipment
- Assist
in overseeing the equipment needs of company and Data Solutions:
- Work
with the procurement to oversee all equipment purchases.
- Coordinate
on a regular basis to determine equipment needs.
- Assist
the Office Admin Officer in the cleaning, inspection, and repair of
equipments.
- Assist
the Office Admin Officer in maintaining a stock of spare parts for
equipment repair.
- Work
with the Procurement Department and Office Admin Officer to schedule and
oversee resupplies.
- Work
with the Office Admin Officer and other Officers to keep an inventory of
all equipment.
6. Client Management
- Manages
day-to-day client interaction
- Sets
and manages client expectations
- Develops
lasting relationships with client personnel that foster client ties
- Communicates
effectively with clients to identify needs and evaluate alternative
business solutions
- Continually
seeks opportunities to increase customer satisfaction and deepen Client
Relationships
- Builds
a knowledge base of each client's business, organization and objectives
Key attributes
- Honest
and trustworthy
- Respectful
- Possess
cultural awareness and sensitivity
- Flexible
- Experience
at working both independently and in a team-oriented, collaborative
environment.
- Proven
analytical and problem-solving abilities.
- Ability
to effectively prioritize and execute tasks in a high-pressure
environment.
- Good
written, oral, and interpersonal communication skills.
- Ability
to present ideas in business-friendly and user-friendly language.
- Highly
self motivated and directed.
- Keen
attention to detail.
- Team-oriented
and skilled in working within a collaborative environment
Skills Set Needed
- Ability
to read communication styles of team members and contractors who come from
a broad spectrum of disciplines.
- Persuasive,
encouraging, and motivating.
- Ability
to elicit cooperation from a wide variety of sources, including upper
Management, clients, and other departments.
- Ability
to defuse tension among project team, should it arise.
- Ability
to bring project to successful completion through political sensitivity.
- Strong
written and oral communication skills.
- Strong
interpersonal skills.
- Adept
at conducting research into project-related issues and products.
- Must
be able to learn, understand, and apply new technologies.
- Ability
to effectively prioritize and execute tasks in a high-pressure environment
is crucial.
- Demonstrated
experience in personnel management.
- Can
conform to shifting priorities, demands and timelines through analytical
and problem-solving capabilities.
- Reacts
to project adjustments and alterations promptly and efficiently
Desirable
- University
degree in the field of Information Technology.
- Seven
(7) years direct work experience in a project management capacity,
including all aspects of process development and execution.
- Certifications
in Project Management.
- Database
and operating systems experience with project management software.
- Flexible
during times of change.
Disclaimer
Candidates who do not meet the minimum requirements stated above
need not apply.
ONLY candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to: philip@dafinaconsultants.com
ONLY candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to: philip@dafinaconsultants.com
On the Subject line clearly indicate “Operations
Manager”.
Deadline for application is 28th March 2013.