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Operations Manager Job in Kenya

Job Title: Operations Manager 
 Chief Operations Officer

Supervises:  Project Engineers, Drivers, Customer Service Coordinators and Subcontractors.

Role Objective
Our Client is an ICT firm specializing in; Audio Visual, Multiuser computing, Unified Communication, Plantronics headsets, Network Solutions and Security Solutions seeks to recruit an Operations Manager who will be in charge of the smooth running of the organization while ensuring optimized utilization of resources to attain result.

The individual will also be the team leader and offer guidance to the staff.

Duties and Responsibilities
1. Company and Data Solutions Facilities
  • Oversees the maintenance of all company and Data Solutions facilities:
  • Supervise company and Data Solutions maintenance staff and manage their performance and schedules
  • Conduct bi-annual reviews of the facility staff
  • Coordinate and often personally follow up all maintenance purchases
  • Maintain a calendar of necessary preventative maintenance tasks and oversee the said tasks.
  • To sub-contract relevant technical professionals when needed and supervise their performance and payment.
2. Project Implementation
  • Create and execute project work plans and revise as appropriate to meet changing need and requirement in consultation with the relevant project manager.
  • Identify resources needed and assigns individual responsibilities.
  • Manages day-to-day operational aspects of a project and scope.
  • Reviews deliverables prepared by team before passing to client.
  • Effectively applies company methodology and enforces project standards.
  • Prepares for engagement reviews and quality assurance procedures.
  • Identify and minimizes exposure and risk on project.
  • Ensures project documents are complete, updated, and stored appropriately.
  • Tracks and reports team hours and expenses on a weekly basis.
  • Manages project budget.
3. Vehicles
  • Oversees the maintenance of all company and Data Solutions vehicles and assists in overseeing their usage:
  • Supervise the Logistics Coordinator in maintaining a calendar of all necessary preventative vehicle maintenance tasks e.g. minor service and major vehicle repairs etc.
  • Responsible together with the Logistics Coordinator and Office administration officer in the coordination of vehicle permits, insurance, and other documentation, including managing paperwork errands at various government agencies.
  • Enforce the driving policies and regulations of company and Data Solutions.
  • Work with the Customer Service Coordinators to coordinate group transportation/drivers.
  • Assist in the purchase/sale of vehicles.
  • Assure that all vehicles have and maintain tools and First Aid supplies.   
4. Teams Management
  • Facilitates project teams and client meetings effectively
  • Holds regular status meetings with project team
  • Effectively communicates relevant project information to management
  • Delivers engaging, informative, well-organized presentations
  • Resolves and /or escalates issues in a timely fashion
  • Understands how to communicate difficult/sensitive information tactfully. 
5. Equipment
  • Assist in overseeing the equipment needs of company and Data Solutions:
  • Work with the procurement to oversee all equipment purchases.
  • Coordinate on a regular basis to determine equipment needs.
  • Assist the Office Admin Officer in the cleaning, inspection, and repair of equipments.
  • Assist the Office Admin Officer in maintaining a stock of spare parts for equipment repair.
  • Work with the Procurement Department and Office Admin Officer to schedule and oversee resupplies.
  • Work with the Office Admin Officer and other Officers to keep an inventory of all equipment.
6. Client Management
  • Manages day-to-day client interaction
  • Sets and manages client expectations
  • Develops lasting relationships with client personnel that foster client ties
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase customer satisfaction and deepen Client Relationships
  • Builds a knowledge base of each client's business, organization and objectives
Key attributes
  • Honest and trustworthy
  • Respectful
  • Possess cultural awareness and sensitivity
  • Flexible
  • Experience at working both independently and in a team-oriented, collaborative environment.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment
Skills Set Needed
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Persuasive, encouraging, and motivating.
  • Ability to elicit cooperation from a wide variety of sources, including upper Management, clients, and other departments.
  • Ability to defuse tension among project team, should it arise.
  • Ability to bring project to successful completion through political sensitivity.
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Adept at conducting research into project-related issues and products.
  • Must be able to learn, understand, and apply new technologies.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial. 
  • Demonstrated experience in personnel management.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Reacts to project adjustments and alterations promptly and efficiently
  • University degree in the field of Information Technology.
  • Seven (7) years direct work experience in a project management capacity, including all aspects of process development and execution.
  • Certifications in Project Management.
  • Database and operating systems experience with project management software.
  • Flexible during times of change.
Candidates who do not meet the minimum requirements stated above need not apply.

ONLY candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to:
On the Subject line clearly indicate “Operations Manager”.  

Deadline for application is 28th March 2013.

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