Job
Title: ICT
Services Manager
Reference: ICTSM _2013
Recruiter: Altima Africa Ltd
Recruiter: Altima Africa Ltd
Contract: Permanent
Category:Experienced
Offer:
Profile
Introduction
Our
Client, a leading services provider in the Kenya Capital Markets seeks to
recruit an ICT Services Manager responsible for ensuring the effective and
efficient management and administration of information systems and
infrastructure within the firm; developing and implementing new business
application solutions that will provide support in achieving the business
objectives.
Minimum
Requirements
- A
Bachelor’s Degree in Information Technology.
- Relevant
professional certification in ICT, i.e. CCNA, MCSE.
- Excellent
Knowledge of ICT security and viral protection systems, knowledge of web
design and network administration
- At
least 7 years experience in a similar role of which at least 2-3 years
should have been in a supervisory capacity
Job Specification
1. General
Management
- Provide
support in the design and implementation of the department’s strategies,
policies, goals, objectives, and procedures
- Coordinate
section activities
2. Manage ICT Systems
- Provide
technical direction for the development, design and integration of
systems, networks and infrastructure components from inception through to
implementation;
- Ensure
effective administration of the firm’s information systems to provide
maximum uptime and ensure the systems are able to support the firm’s
business and critical processes.
- Work
with the team to identify changes in the business – whether planned,
organic or unforeseen – to assess the implications for operations services
and to plan changes in the IS infrastructure and systems.
- Define
project scope around proposed solutions, working with the business and
development teams (internal and external) to ensure all elements of scope
are captured and all dependencies identified
- Develop
cost estimates and cases for solution investment appraisal and approval
- Ensure
proposed solutions fit the current architecture
- Ensure
primary support and maintenance of all business applications. This will
cover all problems, user requests and changes relating to the operation of
the application.
- Communicate
user requirements to vendor and monitor vendor delivery and ensure that
technical specifications are strictly adhered to;
- Seek
approval for the identified and agreed business solution, develop and test
solution, ensure effective implementation and roll out in production and
document changes.
- Establish,
maintain and optimize processes, procedures and standards for the
effective operation of the applications. This includes creation and
maintenance of appropriate documentation to ensure consistency, accuracy
and efficiency of key processes.
- Supervise
the administration of the firm’s network, including the LAN, WAN. Monitor
these networks to ensure maximum uptime for smooth operations at the
firm.
- Ensure
redundancies, excess and spare capacity and back-up plans are well
maintained and managed in accordance with the firm’s Disaster Recovery
Plan and Business Continuity Plan;
- Supervise
the administration of the firm’s infrastructure. Ensure all information
technology and communications systems are up-to-date and working
effectively.
- Ensure
delivery of desktop capabilities, availability and performance in line
with the SLAs agreed with the teams representing the business units
3. ICT Support
- Provide
timely and effective technical support to end users.
4. ICT Procurement
- Monitor
and track performance of the services provided by the unit and third party
providers and address any under-performance that may result in failure to
achieve the SLAs with the delivery teams. This includes the creation and
monitoring of resolution action plans.
- Maintain
contact on a regular basis with vendors that have or are developing
solutions that are relevant to the unit’s business area
- Work
closely with project delivery teams and external providers as projects are
launched, and take a QA role through project delivery to ensure the goals
and objectives of the original solution concept are met
5. ICT Projects
- Provide
support in developing, tracking, revising ICT related projects
6. Risk Management and Business continuity
- Participate
in design and implementation of the firm’s Business Continuity Plan (BCP)
and Disaster Recovery Plans (DRP) and provide support in the technical
sourcing, construction and implementation of the plans;
- Ensure
compliance to all internal ICT and business policies and procedures, and
with external laws and regulations.
- Contribute
in organizational creativity and innovation
- Any
other duties as may be assigned by management
7. Staff Management
- Lead,
supervise and appraise staff in the unit
- Ensure
end-users are well educated on use of systems and well supported by the IT
personnel
Competencies
- Knowledge
of all key application systems and infrastructure in use within the firm
- Knowledge
of the business and the criticality of the processes supported by the ICT
systems to facilitate the assignment of priorities for problems.
- Good
project planning and management skills.
- Experience
with software licensing, hardware procurement and outsourcing agreements
- Exemplary
interpersonal and communication skills; and a strong customer focus
- Excellent
planning, organisational and analytical skills
- Demonstrated
ability to build and manage teams
How to apply
If
you are qualified and up to the challenge visitwww.altimaafrica.com/careers.php and apply online by 5pm, 18th March
2013.
Please
note that only qualified candidates will be contacted.