BOC Kenya Limited is a market leader in industrial and medical
gases, welding equipment and consumables, medical equipment and related
services.
The company operates to the highest global standards and has access
to the latest in cutting edge research and technologies provided by its parent
company, The Linde Group of Germany.
A candidate is sought to fill the following position based in Nairobi.
Customer Support Advisor
The purpose of this role is to proactively follow payment of
outstanding invoices and to ensure credit allocated to customers is monitored
and controlled effectively.
The key areas of responsibilities:
- Optimizing
cash flow by reducing debtor days in line with company’s policies and
procedures.
- Following
up customer debts by telephone, via email and physical visits.
- Allocating
payments in accordance with customer remittances and reconciling debtor
balances to customers’ records.
- Processing
and generating reminder letters and monthly statements.
- Investigating
and resolving queries on customer accounts, while liaising with the sales,
customer service and operations teams.
- Reporting
to management on a daily/periodic basis
- Working
to strict collection targets.
Skills, Experience & Competencies
- Pleasant
but firm personality, high aptitude, result-oriented, ability to work
independently and in a team, demonstrates initiative and patience when
faced with challenges.
- Ability
to work under pressure and to deadlines
- Excellent
written and verbal communication skills
- Bachelors
degree plus professional accounting qualifications (CPA, ACCA).
- Willingness
to travel regularly within Eastern Africa
- At
least three years credit management experience in a busy and effective
office.
- Good
spreadsheet skills, knowledge of computerized accounting systems and
attention to detail.
Applications should be sent to: boceastafrica@boc.com
“Application for Customer Advisor” in the subject line
Or
The Human Resources Manager,
BOC Kenya Ltd.,
BOC Kenya Ltd.,
P.O. Box 18010-00500,
Nairobi
Closing Date: 15th
March 2013