Industry:Nonprofit/International Development/Agriculture/Microfinance
Function: Customer Engagement Associate
Employer: One Acre Fund
Job Location: Bungoma, Western Province
Commitment: Long-term Career Track Role
Organization DescriptionFunction: Customer Engagement Associate
Employer: One Acre Fund
Job Location: Bungoma, Western Province
Commitment: Long-term Career Track Role
One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential.
One Acre invests in farmers to generate a permanent gain in farm
income.
We provide farmers with a "market bundle" that
includes education, finance, seed and fertilizer, and market access.
Our program is proven impactful – every year, we weigh thousands
of harvests and measure more than 100% average gain in farm income per
acre.
We are growing quickly. In six years, we have grown to serve
over 100,000 farm families with more than 500 full-time field staff in Kenya.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.
We are seeking a Customer Engagement Associate to help us
provide the best customer service to our farmers.
The role would require the associate to manage both the customer
care hotline and to make outreach calls to farmers to regularly audit our
customer service performance.
The department is new within One Acre Fund and there are
opportunities for strong performing associates to quickly move into a
managerial position.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
The position requires a person with a strong positive attitude
and a desire to grow their career in the role.
Primary Duties of the Customer Engagement Associate
Primary Duties of the Customer Engagement Associate
- Manage
and handle all calls to the customer service hotline;
- Accurately
diagnose each call, record the call in the database and take appropriate
action;
- Make
outreach calls and provide reports as requested;
- Make
field visits as necessary to collect information from the farmer(s) when
necessary;
- Provide
accurate reports of tasks accomplished;
- Perform
additional tasks as requested by the manager
If you have skills and experience in these areas please
highlight them on your cover letter and resume.
One Acre Fund invests in building management and leadership capacity.
One Acre Fund invests in building management and leadership capacity.
We provide constant, actionable feedback delivered through
weekly mentorship and regular career reviews.
We also have regular one-on-one meetings where we listen to and
discuss career goals, and work collaboratively to craft roles that each person
can be passionate about.
Qualifications
We are seeking professionals with one to two years of work experience, some of which will have been related to Customer Service.
Qualifications
We are seeking professionals with one to two years of work experience, some of which will have been related to Customer Service.
S/he will demonstrate a long-term passion for agricultural
development in Kenya and will be familiar with the challenges faced by
smallholder farmers in Western Province.
We are looking for extraordinary candidates that are organized
and proactive;
Most of all, we are looking for candidates who have strong
critical thinking skills, positive attitude and a willingness to learn.
Pleas apply if you fit these criteria:
- Undergraduate
degree from a recognized academic institution
- Minimum
C+ in KCSE or equivalent
- Work
experience in a demanding professional environment such as government,
business or NGO’s
- Demonstrated
computer skills in email, internet usage, Microsoft Office (especially
Excel)
- Strong
written and oral communicator with good attention to detail
- A
willingness to commit to living in Bungoma for a long-term position
- Leadership
and management experience at work or outside of work
- Proven
ability to set and meet targets
- Fluent
in Kiswahili and English
- Ability
to speak Luhya is a plus!
- Passionate
about serving smallholder farmers
Please highlight the following skills if you have them
- Experience
in customer service
- Experience
in producing neat and timely reports for internal and external audiences
- Experience
in communications across project teams, including coordination of meetings
and memos
Timeline: Resumes should be submitted by Monday, April 10th 2013. We
will begin interviews in April and plan to make an offer to begin
immediately.
Compensation: Competitive Salary based on Education qualification and experience
Benefits: Performance Based bonuses, airtime and small transportation allowances
Career development: Twice annual career reviews and constant feedback. Your manager will invest significant time in your career development.
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Associate + the place you heard of the position) and include salary expectations.
Applicants who do not comply with this requirement will not be
considered.