Industrial Relations
Manager
Job Ref: HR 01/2013
The Position
Key Responsibilities
- Maintain
a positive labor relations environment through establishment of
satisfactory relationship between the union, management and employees.
- Implement
industrial labor relations programs and oversee compliance with the union
negotiated contracts.
- Represents
management in labour relations, including negotiation, interpretation, and
administration of collective agreements.
- Develop
and implement employee engagement programs.
- Represent
the Bank in employment litigation issues.
- Oversee
effective management of staff disciplinary issues.
- Facilitate
grievance dispute resolution process and track grievances, monitor trends
and provide advice on possible resolutions to issues.
- Coordinate
employee disciplinary and grievance fact-finding meetings and consensus
reviews
The Person
- Bachelor’s
degree in Human Resource Management, Business Administration or other
relevant field.
- Professional
qualification in Human Resources Management.
- Minimum
6 years generalist HR experience with at least 4 in relevant Industrial
Relations management in a corporate environment.
- Proven
experience creating a diverse workforce and inclusive environment.
- Proven
experience in establishing and maintaining relationships with multiple
levels of the organization
- Knowledge
and experience in negotiations, arbitration, grievance handling.
- Excellent
communication and interpersonal skills
- Planning,
organizing, and problem solving skills
- Ability
to work effectively under pressure and tight deadlines
- Ability
to build strong working relationships, internal and external to the
organization
- Sound
knowledge of labour laws and practices
- Initiative,
self-drive and open minded
- Excellent
organizational skills
- Evidence
of the practice of a high level of confidentiality
- Attention
to detail
- Team
Player
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
Field Security
Manager
Job Ref: LOG 01/2013
The Position
Reporting to the Head
of Security, the position will be responsible for Security Risk assessment,
monitoring and supervision of the outsourced security services; Guarding, Alarm
Systems, CCTV
Key Responsibilities
- Conducting
targeted branch security risk assessment surveys on an annual basis.
- Supervision
and deployment of the outsourced security work force; development and
implementation of site instructions and SLAs.
- Incident
investigation and reporting; insecurity/crime/procedural breaches by staff
and contractors
- Represent
the bank in court in cases concerning robbery and other physical criminal
activity committed against the bank.
- Responsible
for Reconciliation and verification of Security Service Payment and
Expenses
- Inspection
of fire safety equipment, coordinating their maintenance and staff
training.
- Provide
scheduled and ad-hoc Intelligence reporting to the Head of Security.
- First
liaison with relevant law enforcement agencies for all incidents reported
by the Branch Network and Head Office Units.
- Provide
physical reconnaissance and needs analysis services for Corporate Events
(KCB Rally, Annual General Meetings, and Launches etc.)
The Person
- A
Bachelor’s degree from a recognized University. An MBA will be an added
advantage.
- Diploma
in Security Management and or police or military service. Other security
related qualifications are essential
- At
least 5 years management experience and 2 of which should have been in Law
Enforcement, Electronic Security Systems/Security or Administration /
Operations.
- Excellent
understanding of bank operations both Head Office and Branch Network.
- Excellent
communication and presentation skills
- Ability
to work under pressure and with minimal supervision
- Flexibility
i.e. ability to work in different places and at odd hours.
- Good
planning and organizational skills.
- Proficiency
in MS Office suite
- Excellent
analytical skills and attention to detail.
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
Digital Brand Manager
Job Ref: MKT 03/2013
The Position
Reporting the
Advertising & Communications Manager, this role is responsible for
developing and executing the digital engagement blueprint.
The blue print is an
annualized calendar of sustained digital marketing support covering the KCB website,
social media (frequent twitter, FB updates by bank & products), internal
digital communication & direct consumer marketing leveraging the contact
centre.
Key Responsibilities
- Develop
the annual digital engagement blueprint by project.
- Maintain
relevant and engaging dialogue with consumers on social media pages (thus
building & meeting social community targets for selling, engagement
& customer care), monitor feedback and escalate as relevant.
- Manage
& update content to KCB website pages across the group, maintain
exciting and dynamic updates to look, feel and news, PR & campaigns
across the group (meet set stickiness & unique visits metrics).
- Manage
the website redesign in line with the brand & world class standards.
- Develop
online campaigns for various products that are largely digitally driven –
diaspora, advantage, mobi, cards, Foundation.
- Redesign
internal communications (upgrade intranet tools) to effectively leverage
staff on promotions, keep staff engaged with a weekly newsletter, route
communication effectively, leverage gamification to drive operational
efficiencies, improve risk intelligence etc.
- Monitor
and escalate consumer feedback from digital channels and maintain records
system to open & close cases with contact centre (crisis management) –
tracking sentiment, influencers (build ambassadors & engage them).
- Leverage
contact centre to align marketing messages to be communicated periodically
with consumers (direct marketing email & SMS campaigns) to aid in
cross selling in conjunction with brand managers.
- Create
a clearly targeted digital footprint for all divisions.
The Person
- A
university degree preferably in a business related discipline.
- Possession
of professional qualifications/post graduate degree will be an added
advantage.
- Must
have at least 2 years’ experience in digital media management.
- A
genuine interest in providing excellent customer service
- Excellent
communication and interpersonal skills
- Planning,
organizing, and problem solving skills
- Ability
to work effectively under pressure and tight deadlines
- Ability
to build strong working relationships, internal and external to the
organization
- Initiative,
self-drive and open minded
- Attention
to detail
- Team
Player
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please
submit your application with a detailed CV, stating your current position,
remuneration level, e-mail address and telephone contacts quoting the job
title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your
application must be received by 22nd February 2013.
Only short listed
candidates will be contacted.
