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KCB Jobs in Nairobi Kenya


Industrial Relations Manager 

Job Ref: HR 01/2013
 
The Position
 
Reporting to the Head Employee Relations, the Industrial Relations Manager is responsible for effective management of union, employee and management relationships to ensure harmonious industrial relations environment in the Bank.
 

Key Responsibilities
  • Maintain a positive labor relations environment through establishment of satisfactory relationship between the union, management and employees.
  • Implement industrial labor relations programs and oversee compliance with the union negotiated contracts.
  • Represents management in labour relations, including negotiation, interpretation, and administration of collective agreements.
  • Develop and implement employee engagement programs.
  • Represent the Bank in employment litigation issues.
  • Oversee effective management of staff disciplinary issues.
  • Facilitate grievance dispute resolution process and track grievances, monitor trends and provide advice on possible resolutions to issues.
  • Coordinate employee disciplinary and grievance fact-finding meetings and consensus reviews
The Person
  • Bachelor’s degree in Human Resource Management, Business Administration or other relevant field.
  • Professional qualification in Human Resources Management.
  • Minimum 6 years generalist HR experience with at least 4 in relevant Industrial Relations management in a corporate environment.
  • Proven experience creating a diverse workforce and inclusive environment.
  • Proven experience in establishing and maintaining relationships with multiple levels of the organization
  • Knowledge and experience in negotiations, arbitration, grievance handling.
  • Excellent communication and interpersonal skills
  • Planning, organizing, and problem solving skills
  • Ability to work effectively under pressure and tight deadlines
  • Ability to build strong working relationships, internal and external to the organization
  • Sound knowledge of labour laws and practices
  • Initiative, self-drive and open minded
  • Excellent organizational skills
  • Evidence of the practice of a high level of confidentiality
  • Attention to detail
  • Team Player
The above position is a demanding role which the bank will provide a competitive package for the successful candidate. 


Field Security Manager 

Job Ref: LOG 01/2013
 
The Position
 
Reporting to the Head of Security, the position will be responsible for Security Risk assessment, monitoring and supervision of the outsourced security services; Guarding, Alarm Systems, CCTV
 
Key Responsibilities
  • Conducting targeted branch security risk assessment surveys on an annual basis.
  • Supervision and deployment of the outsourced security work force; development and implementation of site instructions and SLAs.
  • Incident investigation and reporting; insecurity/crime/procedural breaches by staff and contractors
  • Represent the bank in court in cases concerning robbery and other physical criminal activity committed against the bank.
  • Responsible for Reconciliation and verification of Security Service Payment and Expenses
  • Inspection of fire safety equipment, coordinating their maintenance and staff training.
  • Provide scheduled and ad-hoc Intelligence reporting to the Head of Security.
  • First liaison with relevant law enforcement agencies for all incidents reported by the Branch Network and Head Office Units.
  • Provide physical reconnaissance and needs analysis services for Corporate Events (KCB Rally, Annual General Meetings, and Launches etc.)
The Person
  • A Bachelor’s degree from a recognized University. An MBA will be an added advantage.
  • Diploma in Security Management and or police or military service. Other security related qualifications are essential
  • At least 5 years management experience and 2 of which should have been in Law Enforcement, Electronic Security Systems/Security or Administration / Operations.
  • Excellent understanding of bank operations both Head Office and Branch Network.
  • Excellent communication and presentation skills
  • Ability to work under pressure and with minimal supervision
  • Flexibility i.e. ability to work in different places and at odd hours.
  • Good planning and organizational skills.
  • Proficiency in MS Office suite
  • Excellent analytical skills and attention to detail.
The above position is a demanding role which the bank will provide a competitive package for the successful candidate.


Digital Brand Manager

Job Ref: MKT 03/2013
 
The Position
 
Reporting the Advertising & Communications Manager, this role is responsible for developing and executing the digital engagement blueprint. 

The blue print is an annualized calendar of sustained digital marketing support covering the KCB website, social media (frequent twitter, FB updates by bank & products), internal digital communication & direct consumer marketing leveraging the contact centre.
 
Key Responsibilities
  • Develop the annual digital engagement blueprint by project.
  • Maintain relevant and engaging dialogue with consumers on social media pages (thus building & meeting social community targets for selling, engagement & customer care), monitor feedback and escalate as relevant.
  • Manage & update content to KCB website pages across the group, maintain exciting and dynamic updates to look, feel and news, PR & campaigns across the group (meet set stickiness & unique visits metrics).
  • Manage the website redesign in line with the brand & world class standards.
  • Develop online campaigns for various products that are largely digitally driven – diaspora, advantage, mobi, cards, Foundation.
  • Redesign internal communications (upgrade intranet tools) to effectively leverage staff on promotions, keep staff engaged with a weekly newsletter, route communication effectively, leverage gamification to drive operational efficiencies, improve risk intelligence etc.
  • Monitor and escalate consumer feedback from digital channels and maintain records system to open & close cases with contact centre (crisis management) – tracking sentiment, influencers (build ambassadors & engage them).
  • Leverage contact centre to align marketing messages to be communicated periodically with consumers (direct marketing email & SMS campaigns) to aid in cross selling in conjunction with brand managers.
  • Create a clearly targeted digital footprint for all divisions.
The Person
  • A university degree preferably in a business related discipline.
  • Possession of professional qualifications/post graduate degree will be an added advantage.
  • Must have at least 2 years’ experience in digital media management.
  • A genuine interest in providing excellent customer service
  • Excellent communication and interpersonal skills
  • Planning, organizing, and problem solving skills
  • Ability to work effectively under pressure and tight deadlines
  • Ability to build strong working relationships, internal and external to the organization
  • Initiative, self-drive and open minded
  • Attention to detail
  • Team Player
The above position is a demanding role which the bank will provide a competitive package for the successful candidate. 

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
 
To be considered your application must be received by 22nd February 2013.
 
Only short listed candidates will be contacted.

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