Horizon Contact Centers is a fully
on demand International Contact Center and Business Process Outsourcing (BPO)
Company.
We are looking to fill the
following position;
Position: Senior Application and Database
Developer and Administrator
KPIs will be formulated and
measure against the following:
·
Ensure effective implementation of all departmental processes,
policies and procedures.
·
Efficient and effective automate at reasonable cost, ALL back
office processes that have an impact on the most important unit of the
organization, the production floor, to deliver real time operational stats to
empower operations to make real time decisions.
·
Efficient and effective automate all back office operations to
ensure that all employees’ activities and task on any systems contribute to
achieving their objectives.
·
Provide metrics to show cost / revenue impact of workflow
processes on Horizon’s bottom line.
·
Work with Call Center Service Managers to ensure production
workflows meet and exceed our client’s expectation and grow existing business
from the client with the ultimate aim of establishing strategic alliance with
the client.
·
Ensure successful change management in the automation of the
enterprises departmental business processes.
·
Ability to lead effectively to ensure target objective are met
for all projects.
·
Ability to implement in timely manner all projects, which will
include managing and mitigating risks.
Knowledge,
skills and experience
·
6 + years professional experience in a corporate enterprise
setting with the following
·
6 + years in a Senior Technical Position Application/Database
Developer with Experience C++, PHP, ASP, MySQL, LAMP, Linux, MS SQL, Oracle,
and other object oriented;
·
6 + years experience in Technical Scoping and Specification,
Accountability for the technical aspects of the implementation of project plans
including technical design documents and diagrams;
·
6 + years experience of database design, management and
development working with designers and developers.
·
Bachelors degree and four years of related database
administration experience and 6 plus years of related database support
experience;
·
Have in-depth knowledge of the software development life cycle,
project management to met deadline and people management to ensure all projects
are delivered in a timely and cost-effective manner.
·
Experience in CMM level 5 programming and project management
environment is a big advantage.
If
you believe this is an exciting and challenging opportunity for you; then
please go to www.horizoncontactcenters.com for more details and to apply.
An attractive remuneration is
offered for the above position.
Only shortlisted candidates
will be contacted.
Closing date is Friday 08th
February 2013.