Safaricom Limited is the leading mobile telecommunications
company in Kenya.
We are at the forefront of the industry and always seek to
attract and retain talented, creative and innovative team players who are
excited by the opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and contributing to
our community.
Vodafone Global Enterprise
As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region.
As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region.
East Africa has been identified due to its highly skilled and
highly educated workforce with an operating environment conducive to
international business.
This partnership will not only position our Enterprise offering
strategically to ensure growth and market dominance, but will also guarantee
job creation.
We are pleased to announce the following exciting vacancies in
the Vodafone Global Enterprise.
In keeping with our current business needs, we are looking for
persons who meet the criteria indicated below:
Africa Mobile Specialist
Ref: EBUVGEA_AMS__JAN_2013
Role purpose;
Reporting to the Regional Sales Manager, the job holder will
manage the regional customer relationship for multiple nominated Vodafone
Global Enterprise customer accounts across the African continent including Vodafone
OpCo’s, affiliates, partners and other third parties.
The job holder will also drive profitable global revenue
contribution and increased market share from integrated products, services and
mobile solution offerings.
Key responsibilities will be;
Key responsibilities will be;
- Responsible
for the pan-Africa account management of specific nominated Vodafone
Global Enterprise accounts and delivery of profitable, long term business
of those accounts to Vodafone;
- Ensures
delivery of all Pan-Africa financial targets including revenue and Total
Contract Value (TCV), and gross margin;
- Ensure
sales and Net Promoter Score (NPS) targets are achieved;
- Establishes
appropriate relationships with customers in Vodafone and leverages those
relationships to ensure maximum financial return from Vodafone customers
in all countries across the African continent;
- Works
with global and regional third parties to identify & qualify new
opportunities’
- Work
with relevant VGE Global Account Manager (GAM) to agree sales strategy and
responsibilities within each account;
- Work
together with VGE GAMs & NAMs to develop action plans to ensure
account strategies are executed upon;
- Collaborates
on the service relationship with Customers, OpCo’s and Partner Network
customer base, agrees and ensure delivery of agreed service levels;
- Identifies
cross sell and up sell opportunities for fixed and mobility services
specific to customer industry;
- As
part of Vodafone Global Enterprise team, responsible for representing
customer view and insight for product decision mix and product and
proposition mix roadmap for customers;
- Stays
industry aware and Influences and collaborates on Global Marketing product
development Strategy / IMP for nominated accounts specific propositions
and pricing;
- Oversees
new product, services and mobile solutions into account and works in
partnership with Customer fulfilment and pre and post sales areas to
ensure seamless introduction of new product services and solutions to
accounts
- Inputs
to decisions on new propositions, product mix and services for customers.
The ideal candidate should possess the following skills &
competencies;
- Bachelor’s
Degree in Engineering or Business related degree;
- 5+
years’ Experience of working for a blue chip multi-national organisation;
- 3+
years engaging with customers in multiple countries inside and outside the
African continent;
- Extensive
track record of global accounts/ enterprise solution selling within
multi-national companies (in at least one of Must have P&L experience
the following areas – communications service provider, technology,
financial, pharmaceutical, professional services sectors);
- Experience
of identifying customer requirements and developing creative and
innovative customer-centric solutions with an international context;
- Experience
in complex change management in a technological context
- Team
player, strong influence and relationship management skills, customer
centric;
- Strong
communication and decision making skills – ability to balance conflicting
interests;
- International/Regional
business appreciation and expertise– lived and worked in region countries
for large amount of time;
- Strong
interpersonal skills with proven track record of results working in a
multi-cultural environment across multiple time zones;
Global Programme Manager
Ref: EBUVGEA_GPM__JAN_2013
Role purpose;
Reporting to the Service Operations Manager, the job holder will
lead the successful implementation and delivery of global mobile solutions and
services for Vodafone Global Enterprise Customers within the region.
The job holder will also work with sales, service teams,
technical sales consultants and VGE Customers to define, validate, design and
implement services to ensure successful delivery of programmes.
Key responsibilities will be;
Key responsibilities will be;
- Contribute
to written proposals and customer presentations/meetings to explain
Vodafone’s track record in successfully delivering global mobile
solutions;
- Support
the Global Account Manager in gaining Vodafone Global Enterprise Customer
agreement to implement Vodafone’s proposals
- Act
as an solution expert stakeholder for VGE, providing inputs for business
case;
- Agree
terms of reference for the implementation of the Vodafone Global
Enterprise Customer’s mobile solution with the Regional Head/Director
(Sponsor) for the Customer’s DMU;
- Define
and secure with the Account / Bid team the budget and resources required
to deliver the Vodafone Global Enterprise Customer’s requirements and
define the mechanisms to track and report;
- Mobilise
the Programme team, to deliver on the key milestones and map the success
criteria for the implementation of the contracted mobile solution;
- Define,
agree and maintain the core policies and procedures to be applied for the
customer implementation;
- Agree
critical success criteria for the implementation Programme with the
Vodafone Global Enterprise and Customer Sponsors;
- Develop
and agree the overall programme strategy with Vodafone and Customer teams;
- Establish
and implement effective stakeholder communication plans;
- Identify
and manage Programme level issues and risks, ensuring clear action plans
and owners for these;
- In
liaison with Global Account Manager and Service Fulfilment Manager, manage
relationship with Customer Sponsor and ensure high satisfaction with
mobile solutions implementation;
- Manage
pilot implementations of the delivered mobile solution to identify any
issues and ensure these are remedied;
The ideal candidate should possess the following skills &
competencies;
- Educated
to degree level, preferably with a further master’s degree qualification (or
equivalent)
- Prince
2 and Managing Successful Programmes [MSP] practitioner qualified (or
equivalent PMI, PMP)
- At
least 5 years or more experience of successful international programme or
project management;
- Successful
track record of Programme Managing complex inter-company global
initiatives
- Experience
of leading Commercial Transition;
- Knowledge
of Service Transformation using ITIL standards;
- International
experience with well-developed cultural sensitivity – preferably having
lived and worked abroad;
- Strong
background in Technical / Service Sales;
- Deep
knowledge of mobile voice, data and service solutions;
- Strong
commercial management skills including contractual and commercial
negotiation experience
- Experience
in complex change management in a technological context;
- Ability
to lead in high-growth, high-uncertainty environments;
- Team
player, strong influence and relationship management skills;
- Strong
communication and decision making skills – ability to balance conflicting
interests
Regional Solution Specialist
Ref: EBUVGEA_RSS_JAN_2013
Role purpose;
Reporting to the Head of Solution Sales, the job holder will
consult and work with sales functions, solutions architects, product owners and
Vodafone Global Enterprise customers to identify, define, validate and design
tailored solutions and emerging solutions (solutions that are pre-BAU in
nature).
The job holder will also support the Global Account Team in the
end-to-end technical engagement, proposal process, and will determine the
assigned solution scope and design activities.
Key responsibilities will be;
Key responsibilities will be;
- Engaging
at senior management and with global blue-chip companies to identify and
drive new multi-country opportunities through thought-leadership;
- Responsible
from assignment of opportunity through to handover to Delivery Unit
covering the complete scope of VGE customer offerings, compiling business
case and inputting to cost calculations for solution elements;
- Focus
on delivering successful tailored and emerging multi-country solution
proposals in an account and responsible for the end-to-end solution
design;
- Engaging
with Global Account Managers to extend the pan-Africa scope of their
accounts;
- Develop
and maintain cost models and business cases for tailored and emerging
solution proposals and ensures fit with the global P&L;
- Run
customer workshops in several African countries to gather detailed
functional requirements and specifications and their communicate these
with the internal teams;
- Deliver
customer presentations at multiple geographic and regional locations
ensuring effective positioning and communication of Vodafone’s global
strategy, credentials and capabilities;
- Work
with customer experts to ensure design is constructed in line with the customers’
standards, policies and requirements across footprint.
- Coordinate
all internal and external global solution suppliers; advisor for all
service work-streams
- Coordinate
technical solution on a global basis and utilise resource from Subject
Matter Experts, Product Managers, OpCos and Vendors as required;
- Deal
effectively with a rapidly changing and ambiguous environment, lead change
and capability enhancement;
The ideal candidate should possess the following skills &
competencies;
- Bachelor’s
Degree in Engineering or Business related programme;
- 5
years+ working within a multi-national blue-chip company;
- 5
years+ technical sales experience;
- In-depth
knowledge of: Mobile and fixed data communication technologies (including
MPLS, IP VPN technologies GSM, GRPS, 3G)
- Voice
communication technologies (including IPT, NGN, IN, Voicemail, GSM etc.)
- Unified
Communication solutions & Fixed Mobile Convergence knowledge;
- Experience
in a telecoms business environment;
- Base
skills in consultative selling and influencing; unlocking the opportunity
based on customers’ business requirements;
- Financial
Acumen (e.g. ROI model generation, understanding of CAPEX/OPEX
trade-offs).
- Team
player, strong influence and relationship management;
- A
self-starter with a determination to succeed balanced with appropriate
tact and diplomacy.
- Strong
communication and presentation skills.
- Decision
making skills – ability to balance conflicting interests.
Regional Service Manager
Ref: EBUVGEA_RSM_JAN_2013
Ref: EBUVGEA_RSM_JAN_2013
Role purpose;
Reporting to the Service Operations Manager, the job holder will
manage the end to end customer service relationship for Vodafone Global
Enterprise customers across Vodafone operating companies, affiliates and
partners in all geographies.
The job holder will also have an end-to-end accountability for
aligned service to agreed terms and conditions, and will work with local
personnel to meet all service metrics.
Key responsibilities will be;
Key responsibilities will be;
- Directs
strategic service aspects of account planning and leadership of one of VGE
accounts;
- Ensures
service aspects of account plans signed off and agreed by Vodafone and
customer;
- Formulates
service strategies for nominated VGE accounts in conjunction with the
Global Account Manager;
- Identifies
opportunities through the service relationship and refers service leads
which may come from meetings, clients, other sales force, vendors and
others to the GAM;
- Identifies,
agrees and implements where appropriate opportunities to differentiate
Vodafone’s service offering for Vodafone Global enterprise customers;
- Secure,
manage and deepen the Vodafone customer relationship with the long term
focus of expanding the overall footprint/ penetration and introduction of
innovative products and services;
- Provides
input into the integrated and partnered sales, customer fulfilment and pre
and post sales strategy for accounts which drive through all areas of the
customers’ business with Vodafone;
- Accountable
for the delivery of all service metrics, in conjunction with local OpCo’s
service fulfilment personnel, and the Global Account Manager;
- Accountable
for all internal VGE KPIs, as set by the VGE service management team;
- Decides
quality levels, functionality and capability of services for specific
customers
- Develops
outstanding customer behaviour for specific customers within Vodafone
using customer insight data and feedback to improve services
- Ensure
all service review data is reviewed and used to produce overall service
improvements plans for each key account;
- Ensures
Service level and billing/usage data is reported on to customer, usually
in face-to-face meetings;
- As
part of VGE team, responsible for representing their customer’s views,
requirements and insight to the Solutions Management team;
- Provides
input into the Global Account Manager and bid support processes on service
issues related to the bid proposal.
The ideal candidate should possess the following skills &
competencies;
- Bachelor’s
Degree in Engineering or Business related degree;
- International
exposure in a service management role for 8+ years;
- Track
record of global service delivery for global/international enterprise
accounts;
- Deep
knowledge of mobile data application development and operations;
- Deep
focus on operational and service fulfilment issues;
- Ability
to lead in a high-growth, high-uncertainty environments;
- Ability
to manage an international and distributed virtual team, and form strong
internal relationships;
- Team
player, strong influence and relationship management skills, customer
centric;
- Strong
communication and decision making skills – ability to balance conflicting
interests.
Sales Operations Manager
Ref: EBUVGEA_SOM__JAN_2013
Ref: EBUVGEA_SOM__JAN_2013
Role purpose;
Reporting to the Integration Africa, the job holder will
proactively manage the VGE Africa regional sales performance across all
accounts to include forecast of wins, pipeline, resigns, losses, credits to
drive deliverable, sustainable growth.
The job holder will also support an end to end accountability to
deliver accurate and timely input into VGE required forecasts, budgets and
plans as required.
Key responsibilities will be;
Key responsibilities will be;
- Provide
support in production of monthly reporting of regional sales performance;
- Support
to maintain consistent formats in alignment with VGE requirements to
facilitate timely submission of analysis within VGE;
- Develop,
assist and support VGE Country Heads and Sales Teams for customer
engagement, business practises and understanding of commercial awareness;
- Support,
develop and implement consistent methodology for capturing, assessing and
tracking revenue across the regional teams;
- Highlight
trends and exposures and monitor the accounts to ensure they are up to
date;
- Support
programme to drive SFDC corrective action with GAM’s and or Commercial
team as required;
- Support
in devising methodology with Commercial Teams relating to Contract
Database to ensure GAM’s are current;
- Increase
the visibility of brand and positioning of VGE as the both the leading and
preferred supplier of total communications within regions;
- Drive
Net Promoter Score;
- Drive
improvement in service process to remove roadblocks and bottlenecks;
- Act
as central point for GAMs, coordinate and prepare responses and lead on
required investigation e.g. assessing new product opportunity;
- Participate
in the analysis of development projects as required.
The ideal candidate should possess the following skills &
competencies;
- Bachelor’s
degree in Business related field ;
- 5+
years’ Experience of working for a blue chip multi-national organisation;
- Knowledge
in Excel & Visual Basic for Applications (VBA);
- Knowledge
of mobile data application development and operations;
- Knowledge
of operational and service fulfilment issues;
- Ability
to lead in a high-growth, high-uncertainty environments;
- Team
player, strong influence and relationship management;
- Excellent
commercial acumen and the ability to engage and influence at all levels of
management, internally & externally;
- Strong
cultural awareness;
- Ability
to create and develop more efficient processes;
If you feel that you are up to the challenge and possess the necessary
qualification and experience please send your resume and application letter
indicating your experience and why you are the most suitable candidate for the
role clearly quoting the job title to the address below.
The deadline for application is Monday 18th January, 2013.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke