Marketing
Manager
Reporting
to: General
Manager
Our client Nairobi’s premier
boutique hotel Located in Westlands, with 40 suites, fine dining restaurants
and a Spa is looking for a Hospitality Professional to join a winning team in
the position of a marketing manager.
Duties
and Responsibilities
He/she is the one responsible
for planning sales strategy and implementing them to achieve organizations
goals. The manager must ensure the share holders are informed of sales
strategies being undertaken through regular and SMART reports.
Management – He/she is in
charge of the management and overseeing the activities of the sales team while
promoting all the facets of the Hotel including accommodation restaurant, Spa
and Gym.
Profitability – He/she will
ensure that all decisions are taken with final hotel profitability in mind.
This touches on budgets, managing corporate and non corporate clients, solicit
and close business as per the set parameters, monitor competition and
communicate tactical strategies to management.
Guest experience – He/she
will make decisions that ensure seamless guest experience from food &
beverage, accommodation, housekeeping to staffing with a view to sustain sales
and sustain further business.
Guest complaints – He/she
will speak to guests about any issues that they may have and will be
responsible for producing a resolution with the best outcome for both parties.
Streamline and develop
systems necessary in improving service delivery to retained and potential
clients through departmental, general and synergy meetings
Qualification
At least 5 years working
experience in a responsible role leading a hospitality establishment.
A degree in hospitality
Management is preferable although diploma holders with good experience are also
acceptable.
Any additional industry
relevant training or experience will be helpful.
Any foreign languages spoken
will be helpful.
Demeanor/ Attributes –
Friendly, happy, neat, thorough, responsible, honest, trustworthy, punctual,
detail oriented, clean, flexible, able to work long a & demanding schedule,
able to lead a team, conflict resolution skills. Positive attitude to figures
Preferences: Preference would be for an individual
with some international experience although we will NOT discriminate against an
excellent candidate who doesn’t meet the above but has other strengths.
Resumes should be sent via
email only.
They should include current
& expected salary emailed to appy@kenyajobsconnection.com not later than
15th February 2013.