Recruitment at MTN Business Kenya


MTN Business Kenya Limited has grown to become one of the leading providers of corporate communications having modern and reliable network infrastructure in the region.
 
We wish to urgently identify highly competent, proactive and self driven individuals to fill the following positions: 
 
Team Leader, Relationship Manager 

The ideal candidate will be responsibility for the daily operations of the Unit and ensure that customers receive high quality services which should result in optimization of customer satisfaction and retention. 

In addition s/he will:
  • Lead and develop a team of Relationship Managers and support the team to attract new customers and to grow revenues from existing customers by delivering the highest standards of service.
  • Acquire and manage customers; this includes managing the largest and most complex of the relationships within your immediate team.
  • Oversee Business Development within the team focusing on winning customers to position MTN as their main IT solution provider.
  • Ensure the team has the requisite skills and tools to do their jobs effectively and efficiently and to work closely with the Team Leader, Customer Support and Sector Managers to this end.
  • To oversee the development of relationships between the Customer Relationship Managers and customers and ensure that follow-up schedules and deadlines are met.
  • Maintain excellent service quality at the point of enquiry and follow-up.
  • Oversee team’s follow-up calendars and ensure they are on schedule in contacting customers and guiding them in the right direction to make improvements.
  • Ensure updated contracts are kept and correct billing information on major accounts is availed and educate customers on the company’s products and services.
Knowledge, skills and ability required:
  • An undergraduate degree in Business Management or its equivalent.
  • 4 years experience, 2 years in a similar leadership position.
  • Leadership skills are fundamental to success in the role in order to maintain and further improve the high performance culture and strong employee engagement.
  • Proven track record of acquiring new customers and to developing existing relationships.
  • Professional and polished customer facing skills that will create a positive first impression.
Key Sector Managers 
Based in Nairobi, Kisumu or Mombasa, this role reports to Sales and Marketing Manager. 

The incumbent will:
  • Facilitate growth of company market share and annual revenues through the sale of MTN product solutions within the assigned region.
  • Formulate and implement appropriate and effective sales strategies with a view of achieving business development.
  • Identify target markets/opportunities for the development of business for the company.
  • Deliver set monthly sales targets.
  • Identify target markets/opportunities for the development of business for the company.
  • Proactively identify and resolve client concerns.
  • Enhance customer relations with an aim of creating customer attraction, retention, growth and satisfaction.
  • Provide timely strategic market intelligence feedback on market trends and opportunities to improve performance and enhance the public knowledge on the services and products offered by MTN Business.
  • Provide comprehensive and objective sales reports for management decision making.
Knowledge, skills and ability required:
  • An undergraduate degree or diploma from a recognized institution.
  • Relevant certifications in Information Technology or related fields e.g. Cisco, Oracle,   would be an added advantage.
  • Must have at least four year experience in handling sales preferably in an IT or a telecommunication infrastructure.
  • Can-do attitude, high energy with excellent leadership qualities.
  • Good selling, negotiation, analytical and problem solving skills.
  • Ability to work in a team.
  • Sense of business urgency.
Customer Service Engineer 
 
Based in Kisumu and reporting to the Team Leader, Customer Service, the incumbent will:
  • Provide timely customers support and recommend appropriate solutions in reference to inquiries and concerns about products and services the business provides.
  • Ensure all support inquiries are attended to, acted upon and logged into the Client Relationship Management (CRM) system.
  • Ensure maintenance of existing facilities including but not limited to power backup systems, network access servers, routers, air conditioners and other backbone facilities.
  • Conduct site visits to troubleshoot and resolve technical problems.
  • Conduct post-implementation training and commissioning of customer solutions.
  • Ensure proper documentation for each client on implementing solutions.
  • Provide assistance to the sales team while responding to proposals.
  • Provide comprehensive and objective service deliver reports for management decision making.
Knowledge, skills and ability required:
  • Bachelor’s degree in Information Technology related field such as Computer Science or Electrical Engineering.
  • CCNA or JNCIA qualification is required.
  • Must have at least 3 years relevant work experience.
  • Experience in managing/maintaining client relationships.
  • In-depth knowledge of customer solutions e.g. data communications, mail servers and proxies.
  • Result oriented, and with good analytical skills.
  • Excellent presentation skills.
Application details 

Interested candidates who meet the above requirements for any of the above positions may send their applications and detailed CV, including your qualifications, experience, present position and current remuneration. 
 
The forwarding e-mail and cover letter must clearly indicate the job title on the subject line.
 
Send your application to hr@mtnbusiness.co.ke by 7th February 2013.
 
MTN Business Kenya reserves the right to accept or reject any application. 

Only short-listed candidates will be contacted.