Job Title: Office Administrator
Branch: Homabay, Migori and Siaya
Salary: 15,000 Depending on qualifications
Reports To: Regional Customer Service Officer.Branch: Homabay, Migori and Siaya
Salary: 15,000 Depending on qualifications
Purpose of the job:
Manages the Customer Service & operational aspect of the Branch.
Develops and monitors adherence to policies and procedures for
this purpose.
Functions/Responsibilities:
Functions/Responsibilities:
- Be
familiar with all FEP products, policies & guidelines and apply them
as required.
- Market
and cross sell FEPs products.
- Provide
excellent Customer Services to the Branches customers.
- Administer
the Branch Office operations in the branch as well as supporting Marketers
and county chairs within the Branch.
- Timely
production of all reports on branch performance.
- Review
branch performance and report monthly on branch profitability to the
Regional Customer Service /Operations Supervisors in liaison with the
accountant.
- Participate
in the preparation and management of the operational budgets for the
Branch.
- Ensure
compliance with regulatory and statutory provisions regarding risk
management, prompt reporting of risk provisions within the Branch, this
includes County/ Municipal licenses.
- Respond
to emails and queries from the customers, Managers, colleagues, e.t.c with
the agreed Turnaround time.
- Any
other duties as may be assigned by the Regional Customer Service Officer
Skills / Experience:
Competencies
Competencies
- Good
leadership and business skills,
- Strong
communication and Negotiation skills.
- Good
interpersonal skills.
- People
management skills.
- Planning
and organizational skills.
- Good
presentation skills.
- Complaints
handling skills.
- Listening
and questioning skills.
- Good
in relationship building and maintaining.
- Excellent
sales and marketing skills.
- High
initiative and ability to work independently with minimum supervision,
- A
person of high integrity and ethical behavior is a key requirement,
- Be
result oriented and possess excellent communication and interpersonal
skills
Qualifications (Education and Experience)
- 1
year experience in customer service/Office Administration.
- Conversant
with computer packages, conversant with Microsoft Excel.
- Diploma
in Business related course or Secretarial stage 2 (KNEC)
Key Measurable Goals
- Growth
in Customer numbers
- Budget
controls
- Petty
cash management
- Office
Organization
- Timely
provision of stationery, furniture and equipment to branches
- Prudent
petty cash management
- High
Revenues in comparison to expenditure
If you feel you have met the above expectations forward your resume
and testimonials to vacancies@fep-group.com on or before 22nd January
2013.
The position is urgent and the C.V ‘s received at the initial
stage will be shortlisted
(Only those that will have met the requirements).