Hotel Housekeeper
Scott Christian University has just completed phase one of the retreat center. It is currently looking for staff to occupy new vacancies related to hotel industry. To begin with an executive house keeper will be required.
Scott Christian University has just completed phase one of the retreat center. It is currently looking for staff to occupy new vacancies related to hotel industry. To begin with an executive house keeper will be required.
Customer Focus:
·
To implement the consistent delivery of superior customer
service through the Customer Service Programme.
·
To ensure that the department creates a professional impression
to customers and team members.
·
To review and act on Customer Service Reports relevant to your
areas of responsibility to achieve positive and consistent results.
·
To review and act on customer feedback relevant to your areas of
responsibility. This to include customer complaints and compliments.
·
To ensure routine maintenance is carried out in your areas of
responsibility, reporting any damage and wear and tear, ensuring bedroom faults
are rectified promptly.
·
To organize and set up on-going deep clean schedules.
Business Awareness:
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To be fully aware of budgeted and actual departmental financial
targets. This to include revenue, stock levels, average spends and departmental
profits.
·
To be fully aware of departmental budgeted and actual payroll
costs and manage by allocating labour resources in line with forecasted and
actual business levels, through productivity ratios and payroll management.
·
To be fully aware of and control departmental operating costs in
line with forecasted business levels.
·
To control all linen stocks and levels, ensuring linen costs are
controlled in accordance with hotel procedures.
·
To assist with the control of purchasing in department by
effective use of S.A.P.
Specific Job Accountabilities:
·
To ensure efficient stores procedures, ensuring cleaning
materials and guest supplies are adequate and stock levels in accordance with
hotel business.
·
To carry out stock takes as required.
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To ensure all charges are raised for laundry and dry cleaning
services, where appropriate.
·
To assist with the preparation of Housekeeping budgets.
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To update price comparisons of all Housekeeping sundry items.
·
To maintain good effective working relationships with
linen/laundry suppliers where appropriate.
Growing the Business:
·
To positively approach sales opportunities in order to maximise
hotels revenue and exceed budgeted targets.
·
To suggest promotional opportunities to enhance hotel and
department performance.
·
To ensure all department team members are sales focused.
People Management:
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To lead and create a team environment which promotes good
employee morale and ensures a high level of commitment and pride in the hotel.
·
To ensure effective communication with your team by holding
regular briefing sessions
·
To carry out quality planned training and development in a
systematic and professional way in order to meet the needs of the business and
assist in individual team member’s personal development. .
·
To set clear objectives for departmental team members, linked
with the hotel’s Business plan.
·
To continuously coach and counsel colleagues.
·
To review the success of training in meeting objectives.
Controlling the Environment:
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To ensure the department operates effectively on a day to day
basis, ensuring company standards are met and delivered consistently with
attention to detail. This to include ensuring shift controls and procedures are
adhered to.
·
To comply with your responsibilities under the Regulatory Reform
(Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System,
a copy of which can be found in each hotel or accessed on the intranet.
·
To comply with statutory and company requirements for Health and
Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all
employment legislation is strictly adhered to and team members are trained
accordingly.
·
To review and co-ordinate action on Hygiene Audits in order to enhance
the environment and achieve positive consistent results.
Other:
·
To act as the Hotel Guest Relations Manager as required,
ensuring a professional and friendly service throughout the hotel.
·
To keep yourself informed of the hotel goals and objectives and
those of other departments, maximizing the role you play in delivering the
hotel budgeted targets.
·
To implement an effective key control system in department, thus
ensuring the security of all housekeeping keys.
·
To be fully aware of and adhere to security procedures laid
down.
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To ensure the department actively maintains and supports
Investors in People procedures and practices in order to ensure re-recognition.
·
To attend training when required.
·
To be fully aware of and strictly adhere to Fire, Bomb and Health
and Safety procedures.
Entry Requirements
Skills
Skills
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Management: Managing priorities, the ability to listen, stress
management, team motivation.
·
Recruitment
·
Ability with figures and ability to manage a cost centre
·
Sensibility to customers and able to deal face-to-face with
guests
·
Ability to deliver training at all levels
·
Understanding of IT issues in relation to Housekeeping
·
Attention to detail: working carefully within the minimum time
·
Team working
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The ability to take the initiative
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Good physical resilience
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Organization and thoroughness: preparing bedrooms in the minimum
length of time whilst respecting internal hotel procedures
·
Discretion: not disturbing guests
Qualifications
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Relevant diploma and housekeeping experience.
·
Fluency English is mandatory
Business Development Manager
Requirements:
Requirements:
·
The candidate must be a born again Christian
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Minimum Degree in Marketing, IT, Mass Comm and/or Business
Administration with at least 3 years of relevant service experience.
Advertising sales experience would be an added advantage.
·
Presentable, detail oriented, responsible and strong sense of
achievement
·
Strong in people skills/social skills
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Results-oriented with strong customer focus
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Independent and self-driven
·
IT Proficiency a plus (*Web, Flash, MS Office, Adobe Photoshop)
·
Excellent interpersonal and communications skill in English
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Timely response to customers to get issues resolved
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Good presentation skill and dedicated work attitude
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Willing to learn and grow
Key Responsibilities:
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Responsible for the development and execution of Scott Christian
University Retreat Centre market penetration strategies
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Will be required to meet up with clients as well as perform
corporate presentation of SCU- Retreat Centre
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Responsible for analysis of client's requirements for cutting
edge business proposal
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Provide proper account management and support to project
management tea managing expectations and fulfilling client's requirements.
·
responds to customers’ requests/issues in a timely and
professional manner to ensure customer satisfaction.
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Responsible for developing marketing collateral.
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Build good relations and meet up with government agencies,
advertising agencies and clients to expand the Retreat centres
offerings
PR/Marketing Officer
·
The candidate must be a born again Christian.
·
The candidate should have extensive PR experience.
·
Excellent written and verbal communications skills, coupled with
highly developed
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Interpersonal skills. Must be flexible and open to changing
priorities and managing multiple tasks simultaneously within compressed time
frames and proven ability to oversee marketing and advertising activities.
·
This is an opportunity to raise the profile of a
well-established and inspirational organisation
Responsibilities and Duties
·
Develop and implement an integrated strategic communications
plan to advance the University
·
Broaden awareness of its values and priorities.
·
Raise the profile of Scott Christian University , increase its
publicity to all Kenyan
·
Develop and implement a University wide plan to increase
enrolment.
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To develop and maintain a database of media contacts.
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Create marketing/public relations strategy that will allow the
University to cultivate and enhance meaningful
relationships with targeted, high-level external audiences, including the media
and key influencers.
·
To achieve frequent, timely and positive media coverage across
all available media.
·
Identify challenges and emerging issues faced by the
organisation and have the ability to quickly grasp complex technical and
business concepts and express them in clear language. Work with the trustees
and staff to recognise internal and external communications opportunities and
solutions, and define and execute appropriate strategies to support them.
·
Work with the ICT department to maximise the impact of
electronic communications in relation to marketing and new media.
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To develop an annual marketing plan.
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Actively engage, cultivate, and manage press relationships to
ensure coverage surrounding the Scott’s special events, public announcements,
fundraising,Outreach activities and other projects. Particularly media coverage
for all the graduations.
·
Create marketing materials where appropriate.
·
Take responsibility for the day-to-day activities of the
communications function including budgeting and planning, and working with the
team.
·
Promote a culture of high performance and continuous improvement
that values Learning and a commitment to quality.
Personal Qualities, Qualifications and Experience
·
Educated to degree level, preferably in a related subject.
·
Minimum of 2 years experience in a PR/Marketing and
communications leadership role.
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Experience of working within a membership based organisation and
an understanding of the voluntary sector.
·
Excellent communicator, with experience of public speaking and
good interpersonal skills.
·
Extensive experience in all aspects of developing and
maintaining marketing strategies to meet organisational objectives.
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Thorough understanding of branding principles and
approach/methods through multimedia including the Web.
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Strong understanding of customer and market dynamics and
requirements.
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Entrepreneurial Spirit: Takes initiative and actively seeks to
deepen current client relationships and forge new ones.
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Must have Vision, Communications Strategy and Leadership.
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Clear understanding of ecological issues and supportive of the
ethos of Scott Christian University.
·
Ability to work independently and as part of a team.
Cook
General Scope of the Post
The post holder is accountable to the Manager for providing a catering service for the University and where necessary the provision of meals for all function within without the university.
To understand the need to promote the privacy, dignity, independence, choice, rights and
Fulfillment of all clients, treating everyone with respect.
Principal Duties
The Cook is responsible to the Cateress.
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Undertake menu planning in consultation with the Chef.
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Oversee and participate in the preparation and cooking and
serving of main meals, Snacks, cakes, etc. in accordance with specified menus.
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Ensure menus are displayed showing choices.
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Determine quantities to be cooked and size of portions to be
served, taking into account Diets to meet medical, ethnic and personal needs.
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Check quantity and quality of stock received and notify
suppliers of deficiencies.
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Where meals are provided for another establishment and the
community, oversee the Packaging of the meals in the absence of the Chef.
·
Oversee washing and cleaning of floors, crockery, utensils, work
surfaces and other Kitchens equipment to ensure that the necessary hygiene and
health and safety Standards are maintained in the kitchen and dining room as
appropriate.
·
Ensure that the appropriate clothing, including head wears is
worn at all times.
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Co-operate fully with the statutory inspections and implement
recommendation as appropriate.
·
Act as Supervisor to the Kitchen Staff Team on shift.
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Deputize for the Chef during his/her absence.
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To undertake such other duties as may be determined from time to
time within thegeneral scope of the post and to be aware that social activities
connected with the university may require voluntary work attendance outside
normal working hours.
General Requirements
In addition to the above, there are some general requirements that apply to all jobs in the University:
In addition to the above, there are some general requirements that apply to all jobs in the University:
1.
Participation in staff meetings.
2.
Participation in training activities.
3.
Participation in staff supervision and appraisal.
4.
Participate in quality assurance systems.
5.
Take responsibility for personal development by keeping abreast
of developments in the field of caring for older people.
6.
All duties must be carried out to comply with:-
·
Notification of accidents and other Health and Safety
requirements.
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Statutory legislation, in particular the Health and Hygiene
regulations.
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Nationally and locally agreed Codes of Good Practice.
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Fire precautions.
University Librarian
Job Description
Summary: Responsible for the administration of the University Library.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
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Submits recommendations on library policies and services to
governing body and implements policy decisions.
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Analyzes, selects, and executes recommendations of personnel
such as department heads or supervisors.
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Coordinates all activities of library.
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Analyzes and coordinates departmental budget estimates and
controls expenditures to administer approved budget.
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Reviews and evaluates orders for books and audiovisual
materials.
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Plans and conducts staff meetings and participates in community
and professional meetings to discuss and act on library problems.
·
Examines and selects materials to be discarded, repaired, or
replaced.
·
Interprets, implements, and recommends library policies and
procedures.
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Provides advice and consultation to library personnel,
government officials, and others concerning the collection development policy
and long-range planning.
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Prepares budget, program, annual, and special reports.
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Conducts public relations programs to increase public awareness
and support of library programs and services.
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Supervises operation of the integrated automated library system.
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Oversees technical training and support for automated library
systems.
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Participates in professional conferences and workshops to keep
informed of changes in the library field.
·
Plans and implements new information technologies to meet
changing needs.
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Assists in reference, cataloging, and acquisitions work as
necessary.
Supervisory Responsibilities:
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Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
·
Responsibilities include interviewing, , and training employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and ability required.
Education and Experience:
Bachelor degree in Library and information Science. Masters degree in the same area will be an added advantage.
Communication Skills:
Education and Experience:
Bachelor degree in Library and information Science. Masters degree in the same area will be an added advantage.
Communication Skills:
·
Ability to read, analyze, and interpret the most complex
documents.
·
Ability to respond effectively to the most sensitive inquiries
or complaints.
·
Ability to write speeches and articles using original or
innovative techniques or style.
·
Ability to make effective and persuasive speeches and
presentations on controversial or complex topics to top management, public
groups.
Computer Skills:
Preferred computer knowledge within area of assigned responsibility or the ability to learn.
Certificates, Licenses, Registrations:
Professional Certifications, Licenses, or Registrations within area of assigned responsibility preferred.
Preferred computer knowledge within area of assigned responsibility or the ability to learn.
Certificates, Licenses, Registrations:
Professional Certifications, Licenses, or Registrations within area of assigned responsibility preferred.
ICT Manager/Director
This position reports to the DVC- Academic Affairs.
The ICT manager will be expected to provide vision and strategic
leadership in the Information Communication Technology (ICT) functions of the
University and ensure that the University has an effective and efficient ICT
function.
Key Duties and Responsibilities
Key Duties and Responsibilities
·
Provide vision and leadership for the University ICT
development.
·
Formulate an effective ICT strategy and policy and standards for
the University and monitor adherence to the same.
·
Support E-learning across the university.
·
Formulate and implement an effective ICT risk management strategy.
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Implement, manage, monitor and undertake periodic review of ICT
policy and technical designs including disaster recovery and business
continuity plans.
·
From time to time re-engineer the existing business processes ¡n
line with changes in the operating environment.
·
Guide the procurement of hardware and software products for the
university.
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Oversee support services and training to system users.
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Manage University ICT resources such as websites, intranet,
local and wide area networks, data centre and telephony services.
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Coordinate licensing issues with software/hardware vendors.
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Plan, develop and implement the ICT budget, where appropriate,
to ensure cost effectiveness and ensure operations meet approved budget levels;
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Research and advice on emerging technologies and trends in ICT
that can benefit the university
·
Promote teamwork and motivate staff to ensure effective working
relations, coach, mentor and train new ICT support staff.
·
Designing, installing, configuring, and troubleshooting network
systems.
·
Design and implement university wide information systems.
Qualifications and Experience
A masters degree in Computer Science, Information systems, Information Technology,. Those with a Bachelor’s degree in Computer Science, or Information Technology, with some years of experience in a busy ICT environment may also be considered.
Key Personal Attributes
A masters degree in Computer Science, Information systems, Information Technology,. Those with a Bachelor’s degree in Computer Science, or Information Technology, with some years of experience in a busy ICT environment may also be considered.
Key Personal Attributes
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Understanding of systems development lifecycle
·
Strategic mindset with ability to undertake and monitor long
term planning
·
Organizational skills including possessing solid project
management skills
·
Excellent communication, leadership, collaboration and
interpersonal skills
·
Advanced decision making and problem solving skills
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Business acumen, knowledge, professionalism and integrity
·
Ability to work independently and effectively under pressure and
within tight deadlines
·
Ability to implement Enterprise wide Systems.
·
Extensive experience in hardware and software support and
management
·
Experience in data centre management
How to apply
Interested candidates who satisfy the above requirements should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees.
The applications should reach the undersigned not later than 30th January 2013.
Human Resource Office
Scott Christian University
P.O Box 49-90100 ,Machakos.
Email address. hr@scott.ac.ke
Interested candidates who satisfy the above requirements should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees.
The applications should reach the undersigned not later than 30th January 2013.
Human Resource Office
Scott Christian University
P.O Box 49-90100 ,Machakos.
Email address. hr@scott.ac.ke