Hotel
Housekeeper
Scott Christian University has just completed phase one of the retreat center. It is currently looking for staff to occupy new vacancies related to hotel industry. To begin with an executive house keeper will be required.
Scott Christian University has just completed phase one of the retreat center. It is currently looking for staff to occupy new vacancies related to hotel industry. To begin with an executive house keeper will be required.
Key Responsibilities
Customer Focus:
- To
implement the consistent delivery of superior customer service through the
Customer Service Programme.
- To
ensure that the department creates a professional impression to customers
and team members.
- To
review and act on Customer Service Reports relevant to your areas of
responsibility to achieve positive and consistent results.
- To
review and act on customer feedback relevant to your areas of
responsibility. This to include customer complaints and compliments.
- To
ensure routine maintenance is carried out in your areas of responsibility,
reporting any damage and wear and tear, ensuring bedroom faults are
rectified promptly.
- To
organize and set up on-going deep clean schedules.
Business Awareness:
- To
be fully aware of budgeted and actual departmental financial targets. This
to include revenue, stock levels, average spends and departmental profits.
- To
be fully aware of departmental budgeted and actual payroll costs and
manage by allocating labour resources in line with forecasted and actual
business levels, through productivity ratios and payroll management.
- To
be fully aware of and control departmental operating costs in line with
forecasted business levels.
- To
control all linen stocks and levels, ensuring linen costs are controlled
in accordance with hotel procedures.
- To
assist with the control of purchasing in department by effective use of
S.A.P.
Specific Job Accountabilities:
- To
ensure efficient stores procedures, ensuring cleaning materials and guest
supplies are adequate and stock levels in accordance with hotel business.
- To
carry out stock takes as required.
- To
ensure all charges are raised for laundry and dry cleaning services, where
appropriate.
- To
assist with the preparation of Housekeeping budgets.
- To
update price comparisons of all Housekeeping sundry items.
- To
maintain good effective working relationships with linen/laundry suppliers
where appropriate.
Growing the Business:
- To
positively approach sales opportunities in order to maximise hotels
revenue and exceed budgeted targets.
- To
suggest promotional opportunities to enhance hotel and department
performance.
- To
ensure all department team members are sales focused.
People Management:
- To
lead and create a team environment which promotes good employee morale and
ensures a high level of commitment and pride in the hotel.
- To
ensure effective communication with your team by holding regular briefing
sessions
- To
carry out quality planned training and development in a systematic and
professional way in order to meet the needs of the business and assist in
individual team member’s personal development. .
- To
set clear objectives for departmental team members, linked with the
hotel’s Business plan.
- To
continuously coach and counsel colleagues.
- To
review the success of training in meeting objectives.
Controlling the Environment:
- To
ensure the department operates effectively on a day to day basis, ensuring
company standards are met and delivered consistently with attention to
detail. This to include ensuring shift controls and procedures are adhered
to.
- To
comply with your responsibilities under the Regulatory Reform (Fire
Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a
copy of which can be found in each hotel or accessed on the intranet.
- To
comply with statutory and company requirements for Health and Safety, Food
Safety, Risk Assessment, Licensing Laws, Disability and ensure all
employment legislation is strictly adhered to and team members are trained
accordingly.
- To
review and co-ordinate action on Hygiene Audits in order to enhance the
environment and achieve positive consistent results.
Other:
- To
act as the Hotel Guest Relations Manager as required, ensuring a
professional and friendly service throughout the hotel.
- To
keep yourself informed of the hotel goals and objectives and those of
other departments, maximizing the role you play in delivering the hotel
budgeted targets.
- To
implement an effective key control system in department, thus ensuring the
security of all housekeeping keys.
- To
be fully aware of and adhere to security procedures laid down.
- To
ensure the department actively maintains and supports Investors in People
procedures and practices in order to ensure re-recognition.
- To
attend training when required.
- To
be fully aware of and strictly adhere to Fire, Bomb and Health and Safety
procedures.
Entry Requirements
Skills
Skills
- Management:
Managing priorities, the ability to listen, stress management, team
motivation.
- Recruitment
- Ability
with figures and ability to manage a cost centre
- Sensibility
to customers and able to deal face-to-face with guests
- Ability
to deliver training at all levels
- Understanding
of IT issues in relation to Housekeeping
- Attention
to detail: working carefully within the minimum time
- Team
working
- The
ability to take the initiative
- Good
physical resilience
- Organization
and thoroughness: preparing bedrooms in the minimum length of time whilst
respecting internal hotel procedures
- Discretion:
not disturbing guests
Qualifications
- Relevant
diploma and housekeeping experience.
- Fluency
English is mandatory
Business
Development Manager
Requirements:
Requirements:
- The
candidate must be a born again Christian
- Minimum
Degree in Marketing, IT, Mass Comm and/or Business Administration with at
least 3 years of relevant service experience. Advertising sales experience
would be an added advantage.
- Presentable,
detail oriented, responsible and strong sense of achievement
- Strong
in people skills/social skills
- Results-oriented
with strong customer focus
- Independent
and self-driven
- IT
Proficiency a plus (*Web, Flash, MS Office, Adobe Photoshop)
- Excellent
interpersonal and communications skill in English
- Timely
response to customers to get issues resolved
- Good
presentation skill and dedicated work attitude
- Willing
to learn and grow
Key Responsibilities:
- Responsible
for the development and execution of Scott Christian University Retreat
Centre market penetration strategies
- Will
be required to meet up with clients as well as perform corporate
presentation of SCU- Retreat Centre
- Responsible
for analysis of client's requirements for cutting edge business proposal
- Provide
proper account management and support to project management tea managing
expectations and fulfilling client's requirements.
- responds
to customers’ requests/issues in a timely and professional manner to
ensure customer satisfaction.
- Responsible
for developing marketing collateral.
- Build
good relations and meet up with government agencies, advertising agencies
and clients to expand the Retreat centres offerings
PR/Marketing
Officer
- The
candidate must be a born again Christian.
- The
candidate should have extensive PR experience.
- Excellent
written and verbal communications skills, coupled with highly developed
- Interpersonal
skills. Must be flexible and open to changing priorities and managing
multiple tasks simultaneously within compressed time frames and proven
ability to oversee marketing and advertising activities.
- This
is an opportunity to raise the profile of a well-established and
inspirational organisation
Responsibilities and Duties
- Develop
and implement an integrated strategic communications plan to advance
the University
- Broaden
awareness of its values and priorities.
- Raise
the profile of Scott Christian University , increase its publicity to all
Kenyan
- Develop
and implement a University wide plan to increase enrolment.
- To
develop and maintain a database of media contacts.
- Create
marketing/public relations strategy that will allow the University to cultivate
and enhance meaningful relationships with
targeted, high-level external audiences, including the media and key
influencers.
- To
achieve frequent, timely and positive media coverage across all available
media.
- Identify
challenges and emerging issues faced by the organisation and have the
ability to quickly grasp complex technical and business concepts and
express them in clear language. Work with the trustees and staff to
recognise internal and external communications opportunities and solutions,
and define and execute appropriate strategies to support them.
- Work
with the ICT department to maximise the impact of electronic
communications in relation to marketing and new media.
- To
develop an annual marketing plan.
- Actively
engage, cultivate, and manage press relationships to ensure coverage
surrounding the Scott’s special events, public announcements,
fundraising,Outreach activities and other projects. Particularly media
coverage for all the graduations.
- Create
marketing materials where appropriate.
- Take
responsibility for the day-to-day activities of the communications
function including budgeting and planning, and working with the team.
- Promote
a culture of high performance and continuous improvement that values
Learning and a commitment to quality.
Personal Qualities, Qualifications and Experience
- Educated
to degree level, preferably in a related subject.
- Minimum
of 2 years experience in a PR/Marketing and communications leadership
role.
- Experience
of working within a membership based organisation and an understanding of
the voluntary sector.
- Excellent
communicator, with experience of public speaking and good interpersonal
skills.
- Extensive
experience in all aspects of developing and maintaining marketing
strategies to meet organisational objectives.
- Thorough
understanding of branding principles and approach/methods through
multimedia including the Web.
- Strong
understanding of customer and market dynamics and requirements.
- Entrepreneurial
Spirit: Takes initiative and actively seeks to deepen current client
relationships and forge new ones.
- Must
have Vision, Communications Strategy and Leadership.
- Clear
understanding of ecological issues and supportive of the ethos of Scott
Christian University.
- Ability
to work independently and as part of a team.
Cook
General Scope of the Post
The post holder is accountable to the Manager for providing a catering service for the University and where necessary the provision of meals for all function within without the university.
To understand the need to promote the privacy, dignity, independence, choice, rights and
Fulfillment of all clients, treating everyone with respect.
Principal Duties
The Cook is responsible to the Cateress.
- Undertake
menu planning in consultation with the Chef.
- Oversee
and participate in the preparation and cooking and serving of main meals,
Snacks, cakes, etc. in accordance with specified menus.
- Ensure
menus are displayed showing choices.
- Determine
quantities to be cooked and size of portions to be served, taking into
account Diets to meet medical, ethnic and personal needs.
- Check
quantity and quality of stock received and notify suppliers of
deficiencies.
- Where
meals are provided for another establishment and the community, oversee
the Packaging of the meals in the absence of the Chef.
- Oversee
washing and cleaning of floors, crockery, utensils, work surfaces and
other Kitchens equipment to ensure that the necessary hygiene and health
and safety Standards are maintained in the kitchen and dining room as
appropriate.
- Ensure
that the appropriate clothing, including head wears is worn at all times.
- Co-operate
fully with the statutory inspections and implement recommendation as
appropriate.
- Act
as Supervisor to the Kitchen Staff Team on shift.
- Deputize
for the Chef during his/her absence.
- To
undertake such other duties as may be determined from time to time within
thegeneral scope of the post and to be aware that social activities
connected with the university may require voluntary work attendance
outside normal working hours.
General Requirements
In addition to the above, there are some general requirements that apply to all jobs in the University:
In addition to the above, there are some general requirements that apply to all jobs in the University:
- Participation
in staff meetings.
- Participation
in training activities.
- Participation
in staff supervision and appraisal.
- Participate
in quality assurance systems.
- Take
responsibility for personal development by keeping abreast of developments
in the field of caring for older people.
- All
duties must be carried out to comply with:-
- Notification
of accidents and other Health and Safety requirements.
- Statutory
legislation, in particular the Health and Hygiene regulations.
- Nationally
and locally agreed Codes of Good Practice.
- Fire
precautions.
University Librarian
Job Description
Summary: Responsible for the administration of the University Library.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Submits
recommendations on library policies and services to governing body and
implements policy decisions.
- Analyzes,
selects, and executes recommendations of personnel such as department
heads or supervisors.
- Coordinates
all activities of library.
- Analyzes
and coordinates departmental budget estimates and controls expenditures to
administer approved budget.
- Reviews
and evaluates orders for books and audiovisual materials.
- Plans
and conducts staff meetings and participates in community and professional
meetings to discuss and act on library problems.
- Examines
and selects materials to be discarded, repaired, or replaced.
- Interprets,
implements, and recommends library policies and procedures.
- Provides
advice and consultation to library personnel, government officials, and
others concerning the collection development policy and long-range
planning.
- Prepares
budget, program, annual, and special reports.
- Conducts
public relations programs to increase public awareness and support of
library programs and services.
- Supervises
operation of the integrated automated library system.
- Oversees
technical training and support for automated library systems.
- Participates
in professional conferences and workshops to keep informed of changes in
the library field.
- Plans
and implements new information technologies to meet changing needs.
- Assists
in reference, cataloging, and acquisitions work as necessary.
Supervisory Responsibilities:
- Carries
out supervisory responsibilities in accordance with the organization's
policies and applicable laws.
- Responsibilities
include interviewing, , and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.
Qualifications:
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and ability required.
Education and Experience:
Bachelor degree in Library and information Science. Masters degree in the same area will be an added advantage.
Communication Skills:
Education and Experience:
Bachelor degree in Library and information Science. Masters degree in the same area will be an added advantage.
Communication Skills:
- Ability
to read, analyze, and interpret the most complex documents.
- Ability
to respond effectively to the most sensitive inquiries or complaints.
- Ability
to write speeches and articles using original or innovative techniques or
style.
- Ability
to make effective and persuasive speeches and presentations on
controversial or complex topics to top management, public groups.
Computer Skills:
Preferred computer knowledge within area of assigned responsibility or the ability to learn.
Certificates, Licenses, Registrations:
Professional Certifications, Licenses, or Registrations within area of assigned responsibility preferred.
Preferred computer knowledge within area of assigned responsibility or the ability to learn.
Certificates, Licenses, Registrations:
Professional Certifications, Licenses, or Registrations within area of assigned responsibility preferred.
ICT Manager/Director
This position reports to the DVC- Academic Affairs.
The
ICT manager will be expected to provide vision and strategic leadership in the
Information Communication Technology (ICT) functions of the University and
ensure that the University has an effective and efficient ICT function.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Provide
vision and leadership for the University ICT development.
- Formulate
an effective ICT strategy and policy and standards for the University and
monitor adherence to the same.
- Support
E-learning across the university.
- Formulate
and implement an effective ICT risk management strategy.
- Implement,
manage, monitor and undertake periodic review of ICT policy and technical
designs including disaster recovery and business continuity plans.
- From
time to time re-engineer the existing business processes ¡n line with
changes in the operating environment.
- Guide
the procurement of hardware and software products for the university.
- Oversee
support services and training to system users.
- Manage
University ICT resources such as websites, intranet, local and wide area
networks, data centre and telephony services.
- Coordinate
licensing issues with software/hardware vendors.
- Plan,
develop and implement the ICT budget, where appropriate, to ensure cost
effectiveness and ensure operations meet approved budget levels;
- Research
and advice on emerging technologies and trends in ICT that can benefit the
university
- Promote
teamwork and motivate staff to ensure effective working relations, coach,
mentor and train new ICT support staff.
- Designing,
installing, configuring, and troubleshooting network systems.
- Design
and implement university wide information systems.
Qualifications and Experience
A masters degree in Computer Science, Information systems, Information Technology,. Those with a Bachelor’s degree in Computer Science, or Information Technology, with some years of experience in a busy ICT environment may also be considered.
Key Personal Attributes
A masters degree in Computer Science, Information systems, Information Technology,. Those with a Bachelor’s degree in Computer Science, or Information Technology, with some years of experience in a busy ICT environment may also be considered.
Key Personal Attributes
- Understanding
of systems development lifecycle
- Strategic
mindset with ability to undertake and monitor long term planning
- Organizational
skills including possessing solid project management skills
- Excellent
communication, leadership, collaboration and interpersonal skills
- Advanced
decision making and problem solving skills
- Business
acumen, knowledge, professionalism and integrity
- Ability
to work independently and effectively under pressure and within tight
deadlines
- Ability
to implement Enterprise wide Systems.
- Extensive
experience in hardware and software support and management
- Experience
in data centre management
How to apply
Interested candidates who satisfy the above requirements should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees.
The applications should reach the undersigned not later than 30th January 2013.
Human Resource Office
Scott Christian University
P.O Box 49-90100 ,Machakos.
Email address. hr@scott.ac.ke
Interested candidates who satisfy the above requirements should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees.
The applications should reach the undersigned not later than 30th January 2013.
Human Resource Office
Scott Christian University
P.O Box 49-90100 ,Machakos.
Email address. hr@scott.ac.ke