Hotel Contracts Manager
Department / Function: GTA
Job Purpose
Responsible for maximizing opportunities in assigned key market(s) through
effective sourcing of lodging inventory and ownership of all
aspects of the commercial relationship in the ongoing achievement of agreed
targets and developed city strategy.Job Purpose
Reporting and Key Relationships
Role reports into the GTA Area Sourcing Manager for assigned
area
Key relationships with external hotel partners at all levels
Key internal relationships with a broad range of stakeholders
Key Activities
Key Activities
Focus primarily on direct account management to deliver Room
nights/Revenue and acquisition goals through management of inventory, rates,
supplier relations and negotiation of best inventory and competitive rates in
assigned market.
Secure inventory and best rates through account management
optimization all year around
Prepare annual city strategy and therewith define:
- Market
potential, hotel supply,key competitors
- Key
revenue producers within portfolio and future actions per supplier
- Long-tail
of portfolio and actions where appropriate
- Largest
DI contracts/ chains with potential to add static contracts (to be
defined)
- Potential
new suppliers and next steps in approaching them
Provide ad hoc and regular performance reporting analysis to
partners at property level to implement win-win solutions in order for both
parties to achieve optimum market performance and long-term trusting commercial
relationships (following city strategy)
Analyse and interpret Sourcing reporting set, based on past and
present performance in the market, to monitor hotel database results
Negotiate and secure special deals and offers and coordinate
through PM, to leverage merchandising opportunities and offerings with
Marketing department
Align with metrics/ KPIs set in order to grow the business to
agreed levels in the assigned market(s)
Negotiate new contracts and re-negotiate existing agreements at
the best commercial terms possible
Load optimisation changes to the system immediately and in a
efficient and accurate way
Evaluate market trends and competitor activity and provide
analysis and recommendations to management
Identify key new strategic accounts & revenue producers
within assigned market(s) to be targeted
Manage accounts effectively, ensure hoteliers are fully briefed
on all contract details, relevant GTS processes and services and are well
informed of GTS's distribution Channel opportunities
Manage property level relationship for DI/ chains in close
comunication with Chain person for the region
Support with special ad-hoc projects defined by PM, DI and ASMs
Knowledge, Skills and Experience
- 2-4
years previous contracting, business development, account or revenue
management experience in the hotel or travel industry
- Strong
commercial skills with a working knowledge of hotel distribution including
revenue and inventory management
- Excellent
negotiation skills with the ability to interact and influence at all
levels of an organisation including hotel management and owners
- Superb
written and verbal communication and presentation skills in market
language(s). Verbal and written English proficiency at business level
- Ability
to develop and present relevant and insightful analysis, including
performance analysis, market trends and competitor analysis, in order to
implement meaningful action plans based on the analysis
- Demonstrated
ability to establish and adhere to priorities in a fast pace environment
and work independently
- IT
proficiency including good working knowledge of Microsoft Office (with
particular focus on manipulating data via Excel) and Internet technologies
- In
tune with the distribution landscape including shifts in preferred hotel
distribution channels and industry technology (e.g. Pegasus, XML..)
- Driven
to succeed with a professional "can do" attitude and work ethic
Email: Vanita.Shinh@gta-travel.com