Position: Team Member - French Content Development
Company Profile:
Company Profile:
Our client is an international training solutions provider that
offers end-to-end learning and skill-building solutions that impact business
performance through enhanced employee productivity, customer profitability and
effective talent transformation.
Overall Role Objective.
Reporting to the Practice Head – Sales/Customer Service, the candidate will be expected to carry out responsibilities in line with their job title.
The main responsibility in line with the job title is Creation
and customization of Content in French as per the business and people
requirement of the French Speaking Operating country.
This will be achieved by:
- Understanding
and studying the business challenges and the market reality of the region
operating in. Should be able to create effective content on Product,
Process and Skills for both the Sales and CS staff working at different
levels.
- Updating
knowledge on operating country’s laws and regulation so as to create
content accordingly which helps the sales and CS staff to sell products
and service clients while complying with the local laws.
- Getting
an in-depth understanding of the training requirements of the sales and CS
staff so as to create the content accordingly.
- Updating
knowledge about the competition, company products, pricing and the
industry so as create a useful and effective content.
- Aligning
with Sales and CS trainers to get the feedback on the training program
conducted so that relevant changes can be made.
- Constructing
learning solutions while ensuring quality norms and creating facilitator
and participant guides as well as other training material.
- Conducting
field study as and when required to obtain ground level data and pilot
programs and Train the trainers for trainers on the content
Minimum Requirements:
The successful candidate should possess the following:
- Have
a Post Graduate/MBA/Graduate in French Literature/Mass communication
- Should
have created French content or conducted French Training programs for the
telecom industry.
- Have
experience in training, preferably in telecommunications companies or call
care centers, coupled with good writing skills in French
- Have
experience in telecommunications industry and specifically in Sales or
Customer Service (CS) experience would be preferred.
- Proficiency
in MS – Office
The successful candidate should also possess the following personal
attributes:
- Strong
and creative Written Communication Skills. Relevant experience in writing/
editing/ proof reading for tutorials and technical articles in French.
- Team
Player with research or structured initiative orientation
- Persons
with strong sense of logic and analytical ability and sound visualization
skills
- Eye
for detail with ability to work with deadlines
- Ability
to conceive, analyze and explain complex situations and circumstances in
simple ways to broad French Speaking consumer audience
- Familiarity
with online publishing and being active in the online world through
blogging or other avenues is a strong plus
If interested, kindly send your CV to
recruitkenya@kimberly-ryan.net, indicating the job title as subject matter.