Position: Customer Care Representative
Department: HR and Administration
Reporting To: Human Resources Manager
Industry:Automotive Industry
Availability: Immediately.
Job Objective:
Attend to customers
and visitors with enquiries over the phone and face to face. Furnish relevant
and
accurate information regarding the company to customers and general public.
accurate information regarding the company to customers and general public.
Duties and
Responsibilities
- Proper
handling of switchboard
- To
constantly strive to please all guests that may come into contact with
you.
- Ensure employees
project professionalism and are well trained to provide friendly and
efficient service.
- Ensure
a speedy telephone and message service at all times.
- Maintains
an atmosphere of tranquility at the Front Desk, never giving the
impression that there is a problem.
- Ensure
that corporate, divisional and departmental policies and procedures are
adhered to at all levels.
- Liaise
closely with other Departments and emphasize on excellent
inter-departmental relations considering other departmental procedures and
policies.
- Entertains
regular and potential clients and maintains excellent guest relations.
- Type
reports, letters memoranda, minutes, forms and correspondence including
those of confidential nature for the Managing Director and maintain files
for the same.
- Answer
all guest correspondence pertaining to complaints/comments within 24 hours
of receiving.
- Answer,
make telephone calls and arrange appointment for the Managing Director and
remind him of the same.
- Maintain
adequate stocks of office supplies and initiate requisition for approval
by the Accounts office.
- Daily
submission of reports
- Any
other duties assigned.
Competence
- Good
communication skills
- Problem
solver
- Good
computer knowledge and skills
- Very
presentable and neat
- Organized
in handling daily duties
- Confident
when communicating to clients on phone and face to face
- Audible
enough when communicating to people.
Job Specification
- Minimum
diploma in front office and Public relation from a recognized institution.
- Experience
in an automotive Industry will be an added advantage.
- Minimum
one year experience as a front office person in a corporate company.
- Age
between 26 -30 years
ONLY candidates fulfilling the requirements of the positions
should email their detailed CVs, indicating your availability and expected
salary
Via email to
therecruiter@dafinaconsultants.com
Position remains open
till suitable candidate is selected.