Job Title: IT Help Desk Assistant
Reference: IT_HDA _2012
Recruiter: Altima Africa Ltd
Recruiter: Altima Africa Ltd
Contract:Permanent
Available: ASAP
Category: Experienced
Offer: Neg.
Profile Introduction
Our Client a leading services provider in the Kenya Capital
Markets seeks to recruit an IT Help Desk Assistant responsible for support in
ICT support services and the implementation of the department’s policies,
goals, objectives, and procedures.
Work is usually performed under general supervision and requires
the use of independent judgment and initiative while continuing to work within
the company’s procurement policies and procedures.
Minimum Requirements
- At
least a bachelor’s degree in Information Technology
- At
least 1-2 years relevant experience
- Excellent
knowledge of PC/LAN operating systems, Microsoft Windows
- ICT
security and viral protection systems
- Knowledge
of web design and Microsoft windows network administration.
Job Specification - IT Help Desk Assistant
ICT Support
- Implement
help desk tools /solutions in line with user requirements and develop
necessary measures to prevent frequently occurring outages.
- Maintains
incident /problem records, consolidate the same and prepare reports to
support the Company management in the decision making process.
- Manage
desktop and configuration and ensure that employees with necessary
authority/requirement are provided access to certain in line with the
Company IT policies, procedures and standards.
- Resolve
end user issues related to hardware, network and communication systems and
refer serious challenges/problems to superiors and obtain the necessary
feedback on how to approach or solve critical issues.
- Provide
training to users for applications.
- Initiate
awareness on efficient and effective working ways for end users and on how
end users can secure their systems.
- Enforce
end user security measures such as password policies and provide training
and initiate awareness on the same.
ICT Procurement
- Monitor
and track performance of the services provided by the unit and third party
providers and address any under-performance that may result in failure to
achieve the SLAs with the delivery teams. This includes the creation
and monitoring of resolution action plans.
Library Management
- Collate
and classify records, maintain provisions, process requests for
information and archive records in line with the Company’s policy.
- Ensure
records are destroyed securely in line with the Company’s policy and
procedures.
- Maintain
media and documentation library of software, data files, manuals and
hardware inventory.
Competencies
- Sound
knowledge of a wide variety of application packages
- Ability
to work with a diverse group of people
- Strong
interpersonal and communication skills
- Good
planning, organizational and analytical skills
How to Apply
If you are qualified and up to the challenge visitwww.altimaafrica.com/careers.php and
apply online by 5pm, 14th December 2012.
Please note that only qualified candidates will be contacted.
