As part of the broader Enterprise Operating model, The Safaricom
Enterprise Business in partnership with the Vodafone Global Enterprise are
looking to set up a Sales and Services hub in Kenya serving the East African
Region.
This partnership will not only position our Enterprise offering
strategically to ensure growth and market dominance, but will also guarantee
job creation.
We are pleased to announce the following exciting vacancies in
the Vodafone Global Enterprise.
In keeping with our current business needs, we are looking for
persons who meet the criteria indicated below:
Commercial Analyst
Commercial Analyst
Ref: EBUVGEA_CA__NOV _2012
Role purpose;
The job holder will Create and manage pricing and commercial
negotiations for complex, managed services and connectivity global
opportunities while creating and structuring new and innovative commercial
propositions; ensuring customer needs are addressed in a timely manner, meeting
Vodafone Global Enterprise objectives whilst mitigating risk.
Key responsibilities will be;
Key responsibilities will be;
- Assisting
and advising key stakeholders on the structure and development of
commercial strategies in order to maximize business profitability across
complex multi-facetted commercial propositions spanning multiple
geographies;
- Analyzing
of bids in order to ensure profitability using standard business modeling
techniques and where appropriate, produce a P&L to deliver clearly
articulated and unambiguous profitability measures;
- Attending
customer visits, coordinating and leading complex commercial negotiations
in line with business principles; working closely with the transition
manager to ensure the right commercial structure and financial metrics are
developed and implemented globally;
- Providing
thought leadership on how bids may be structured to both internal and
external customers in order to drive incremental profitability for
Vodafone;
- Working
with our Operating Companies, Partners and Affiliates to ensure delivery
of timely pricing to enter into customer opportunities;
- Creating
and assessing innovative multi-country commercial solutions that are new
to the industry and developing internal tools and processes to support the
evolution of Vodafone Global Enterprise and the changing requirements from
our customers;
- Using
competitor and industry analysis and internal win/loss baselines to
develop various commercial / financial alternatives for complex deals to
help differentiate Vodafone from its competitors thereby driving increased
market share, revenue and profitability;
- Developing
knowledge and analytical skills to provide guidance to all stakeholders of
Vodafone OpCo's and Partners pricing propositions and the regulatory
constraints operating in the respective markets;
- Working
closely with Vodafone Global Enterprise Sales, Service, Finance and the
wider Commercial bid and pricing team with a specific focus on supporting
the VGE Africa sales and service teams.
The ideal candidate should possess the following skills &
competencies;
- Bachelor
Degree in Economics, Commerce, Business Management/Service management;
- At
least 5 years’ experience in a Global Enterprise environment with a
multinational company;
- Accounting
Qualification with relevant management accounting experience;
- Wholesale
telecoms experience;
- Proven
experience developing compelling commercial & pricing propositions
including Telecoms and/or IT managed service experience;
- Demonstrate
knowledge of Commercial contract issues affecting a regional or global
bid;
- Proven
experience of operating in a rapidly changing environment, such as a major
corporate reorganization or start up;
- Advanced
Excel (Pivot tables, Macros)
Strategic Business Manager - Africa
Ref: EBUVGEA_SBM-A__NOV _2012
Ref: EBUVGEA_SBM-A__NOV _2012
Role purpose;
Reporting to Manager-Partner Strategy, the job holder will
identify, on-board and ensure effective management of the African network
Operators to deliver an expanded footprint, including the support of VGE
product and commercial solutions.
Key responsibilities will be;
Key responsibilities will be;
- Identify
and profile the Network Operators by country to ensure the needs of VGE
are met;
- Deliver
Network Operator value proposition, in line with VGEs goals and
objectives;
- Negotiate
and implement the strategic supplier agreement with the chosen Network
Operator(s);
- On-board
and support new Network Operators to ensure they meet their
commitments through the strategic supplier agreement;
- Agree
and manage KPIs with each Network Operator, ensuring agreed performance
metrics are met. Deliver corrective action plans where required;
- Continually
liaise with the VGE Solutions and Marketing Team to ensure all new
requirements are addressed with current and future Network Operators,
establish and agree product roadmaps;
- Quarterly
Business Review meetings to make sure that both Parties are meeting their
commitments;
- Devise
and manage Strategic Supplier Performance Matrix, to drive and deliver a
greater service to VGEs customers;
- Own
and manage Financial KPI reporting to for both internal external
stakeholders;
- Ensure
Virtual Team works collaboratively with all others within VGE and Network
Operator to drive the VGE agenda.
The ideal candidate should possess the following skills &
competencies;
- Bachelor
Degree in Economics, Commerce, Business Management/Service management;
- At
least 8 years’ experience in Sales & Service Management/Business
Development, 2 years of which should be in a Global Enterprise
environment with a multinational company;
- Drive
speed to market: relentlessly prioritize and pursue the outcomes that
matter to our business;
- Make
things simple for our customers, Partners and colleagues;
- Reliable
and transparent to deal with: deliver for others and trust others to do
likewise;
- Experience
of operating at a senior leadership level across multiple businesses and
geographies, preferably in an OpCo and Partner function;
- Strong
team player;
- Deep
knowledge of the VGE business and supplier / Partner relationships;
- Experience
in managing direct reports and performance management;
- Ability
to operate in dynamic, high-growth, high-uncertainty environments;
- Experience
and proven ability in complex change management and operating in a matrix,
fast moving and technical environment;
- Strong
communication and decision making skills – ability to balance conflicting
interests;
- Team
player, string influence and relationship management skills, customer
centric;
Global Service Manager - Africa
Ref: EBUVGEA_RSM-A__NOV _2012
Ref: EBUVGEA_RSM-A__NOV _2012
Role purpose;
Reporting to the Head of Product Delivery & Service -
Africa, the job holder will be responsible for ensuring Vodafone Global
Enterprise meets all of its Service Obligations to allocated customers, while
managing the end to end customer service relationship for assigned VGE
customers across Vodafone operating companies, affiliates and partners in all
geographies.
Key responsibilities will be;
Key responsibilities will be;
- Strategic
service management of all VGE accounts assigned ensuring Vodafone delivers
its service commitments to the Customer;
- Establishment
of strong service relationships with customers, suppliers and third
parties and leveraging those relationships to ensure maximum financial
return from Vodafone customers;
- Working
collaboratively with account teams to provide direction on the
service relationship for assigned accounts;
- Through
innovation and change, championing inputs to decisions on new
propositions, product mix and services for customers;
- Providing
leadership and consultation advice on Customer specific service related
content within proposals submitted to customer, both in response to
requests for proposal (RFP) and proactively (unsolicited).
- Manage
global customer relationship through a matrixed virtual team of local
Service Management resources to deliver on the account plan through a
matrix management structure.
The ideal candidate should possess the following skills &
competencies;
- Bachelor
Degree in Economics, Commerce, Business Management/Service management;
- At
least 8 years’ experience in Sales & service Management/Business
Development, 2 years of which should be in a Global Enterprise
environment with a multinational company;
- 5
years work experience in a service management role;
- Deep
knowledge of mobile data application development and operations;
- Deep
knowledge and experience in operational and service fulfillment
strategies;
- Ability
to lead in a high-growth, high-uncertainty environments;
- Ability
to manage an international and distributed virtual team, and form strong
internal relationships;
- Team
player, strong influence and relationship management skills, customer
centric;
- Strong
communication and decision making skills – ability to balance conflicting
interests;
- Team
player, string influence and relationship management skills, customer
centric
Service Operations Manager - Africa
Ref: EBUVGEA_SOM-A_NOV_2012
Ref: EBUVGEA_SOM-A_NOV_2012
Role purpose;
Reporting to The Regional Head of Customer Service Operations,
the job holder will be accountable for the Regional Service Operations
relationship for all Vodafone Global Enterprise accounts across Vodafone
operating companies, affiliates and partners in target geographic
regions.
He/She will work with the Sales President and Directors to
provide Service Operations Matrix to fulfill the Service Operations Model.
Key responsibilities will be;
Key responsibilities will be;
- Managing
Global Service Managers through both direct line management and matrix
management across multiple countries;
- Delivery
of the VGE service fulfillment proposition to all VGE customers within the
target geographic footprint;
- Strategic
service management of VGE accounts in target region and for the delivery
of profitable, long term business of those accounts to Vodafone;
- Collaborating
with account teams to provide direction on the service relationship for
nominated accounts;
- Customer
satisfaction through the provision of high levels of service;
- Inputting
to decisions on new propositions, product mix and services for customers;
- Supporting
the Regional service team in service delivery related content within
proposals submitted to customer, both in response to requests for proposal
(RFP) and proactive (unsolicited).
The ideal candidate should possess the following skills &
competencies;
- Bachelor
Degree in Economics, Commerce, Business Management/Service management;
- At
least 8 years’ experience in Service Management in a Global Enterprise;
- Track
record of global service delivery for targeted global enterprise accounts;
- International
project management expertise of bespoke implementation projects;
- Deep
knowledge of mobile data application development and operations;
- Deep
focus on operational and service fulfillment issues;
- Experience
in complex change management in a technological context;
- Ability
to lead in a high-growth, high-uncertainty environment;
- Ability
to manage an international and distributed virtual team;
- Team
player, strong influence and relationship management skills;
- Customer
centric;
- Strong
communication and decision making skills;
- Ability
to balance conflicting interests.
Global Account Manager
Ref:EBUVGEA_GAM__NOV _2012
Ref:EBUVGEA_GAM__NOV _2012
Role purpose;
Reporting to the Head of Outbound, the job holder will manage
the global customer relationship for between 1 and 4 Vodafone Multinational
customer accounts across Vodafone operating companies, affiliates and partners
and drive profitable revenue contribution, customer satisfaction and increased
market share from integrated product, service and mobile solution offerings.
Key responsibilities will be;
Key responsibilities will be;
- Strategic
management of Vodafone Global Enterprise accounts and delivery of
profitable, long term business of those accounts to Vodafone Establishment
of strong service relationships with customers, suppliers and third
parties and leveraging those relationships to ensure maximum financial
return from Vodafone customers;
- Delivery
of all financial targets including revenue, connections for voice and
data, market share and net margin contribution;
- Establishment
of appropriate relationships with Vodafone customers and leveraging those
relationships to win new business;
- Leadership
of global customer relationships through matrix management of
National Account Managers and across the Vodafone Global Enterprise value
chain;
- Working
collaboratively to ensure delivery of all agreed service
requirements for nominated accounts;
- Providing
guided input to decisions on new propositions, product mix and services
for customers
- Responsibility
for content of proposals submitted to customers, both in response to
requests for proposal (RFP) and proactively (unsolicited).
The ideal candidate should possess the following skills &
competencies;
- Bachelor
Degree in Economics, Commerce, Business Management/Service
management/Engineering or IT;
- At
least 8 years’ experience in Sales & service Management/Business
Development, 2 years of which should be in a Global Enterprise
environment with a multinational company;
- Must
have P&L experience
- Track
record of global accounts/ enterprise solution selling
- At
least 5 years working experience in a global account management
role;
- Experience
working in a multi-cultural environment;
- Deep
knowledge of mobile data application development and operations, technical
sales background preferable;
- Experience
in complex change management and operating in a matrix, fast moving and
technical environment.
- Ability
to lead in a high-growth, high-uncertainty environments
- Ability
to manage an international and distributed team. Good people
management skills.
- Team
player, strong influence and relationship management skills, customer
centric.
- Strong
communication and decision making skills – ability to balance conflicting
interests
If you feel that you are up to the challenge and possess the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title to the address below.
The deadline for application is Tuesday 4th December, 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke