L2 APP – KENYA
L2 Support (Application):
Qualification: Graduate, BE, MCA or Equivalent, Post Graduates
Must be fluent in both French and English.L2 Support (Application):
Qualification: Graduate, BE, MCA or Equivalent, Post Graduates
Experience:
- 3-4
years’ Experience in application development (preferably ZAP/Homisco) in
Telecom domain
- At
least 2-4 years’ experience in supporting Telecom VAS software
products /applications.
Skills & Responsibilities:
Functional/Technical
Functional/Technical
- Sound
understanding of VAS Services
- Experience
in application development (preferably ZAP/Homisco)
- Problem
debugging/isolation skills for applications/DBs /Interfaces and
configuration
- ASP
.NET Framework
- Database
(Oracle) experience
- Problem
debugging/isolation skills for applications/DBs /Interfaces
- Write
well-constructed shell scripts with functional routines execute and
monitor batch job as per schedules
- Understand
the impact of particular processes along with what processes should be
running on a server & how they should be configured
- Analyze
and resolve incidents escalated from L1 team/customer, provide RCA and
take preventive measures
- Carry
out health check and housecleaning activities.
- Develop
and maintain m-Commerce application inventory including the status of
warranty and maintenance contracts with respective suppliers.
- Maintain
a configuration plan for all Application Software and infrastructure
assets across all production, standby and test instances of supported m
Commerce applications.
- Rollout
new services into production environment in coordination with product
vendors and IT, network teams
- Work
with third party suppliers or solution integrators to plan introduction of
application maintenance patches, enhancement releases or upgrades and
installation configuration of new applications identified from time to
time.
Behavioral /General
- Team
player
- Deal
with customers in a professional & courteous manner which keeps them
informed and offers value on a daily basis
- Provides
assistance to team members to achieve individual and team tasks
- Good
interpersonal and spoken and written English skills for Documentation,
Reporting & Presentations
- Business
Awareness
- Actively
troubleshoot monitoring and reporting issues,
- Deal
with customers in a professional & courteous manner which keeps them
informed and offers value on a daily basis
- Provides
assistance to team members to achieve individual and team tasks
- Work
together with external technical groups in order to resolve customer
issues effectively
Interested candidates should send their Applications and CV’s
only to recruit@idp-ea.com not later than Tuesday the 27th of November 2012.
State clearly on the subject of your email - L2 APP – KENYA
NB: Applications with Certificate and other attachments will be disqualified.
NB: Applications with Certificate and other attachments will be disqualified.
