L1 Application – Tanzania
Job Description
Functional/Technical
Job Description
Functional/Technical
- Working
knowledge of Trouble Tickets System
- Receive
and log calls and giving them a trouble ticket
- Basic
understanding of network related commands to enable verification of
connectivity (such as ping, trace route, net stat)
- Understand
Telecom & Networking fundamentals, Linux/Sun/Window Administration
- VB
.NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules)
- Initial
trouble shooting skills for applications /Interfaces /DBs (Oracle)
- Carry
out routine Ops activities & checklists
- Experience
in the telecom industry; familiarity with O&M of Telecom operators or
MS operations of telecom vendors; wireless network O & M processes
preferred
- Awareness
of VAS Services/Application
- Knowledge
of GSM,SS7
Behavioral /General
- Team
player
- Retain
ownership of customer issues until resolved, escalated or accepted by
another individual
- Display
an enthusiasm and willingness to learn.
- Work
together with other with local technical groups in order to resolve
customer issues effectively
- Good
interpersonal and spoken and written English skills
- Actively
participates in team discussions and activities
- Liaise
directly with customers on service requests or problems, ensure
understanding of business impact associated with problems and keeps the
customer informed as part of the resolution process
- Should
have a Degree /Diploma in Telecommunications or Computer sciences.
Interested candidates should send their Applications and CV’s
only to recruit@idp-ea.com not later than Tuesday the 27th of November
2012.
State clearly on the subject of your email - L1 APPLICATION –
TANZANIA
NB: Applications with Certificate and other attachments will be disqualified.
NB: Applications with Certificate and other attachments will be disqualified.
