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Safaricom Jobs in Kenya

We are pleased to announce the following vacancy in the Products & Services Development Department within the Technology Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Senior Project Officer


Reporting to the Project Manager – Products & Services, the position holder will be provide project support services in the management and execution of projects within the department and coordinate and manage projects assigned to ensure implementation within agreed timelines and processes.

The job holder’s key responsibilities will be to:

Project Planning
  • In association with project manager and stakeholders, refine project requirements, assumptions and constraints through communication with stakeholders and/or by reviewing project documents to baseline the scope of work and enable development of the execution plan;
  • Develop the resource management plan (Human Resource), by identifying resource requirements and obtaining commitments from internal, external, and procured sources to complete all project activities;
  • Refine project estimates in order to determine and define project baseline, schedule;
  • Establish project controls by defining the required correct processes, measures, and controls to manage project change, communications, procurement, risk, quality, and human resources to facilitate project executing and controlling processes, and to ensure compliance with generally accepted industry standards;
  • Develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing processes;
  • Obtain project plan approval by reviewing the plan with the client and other required stakeholders to confirm project baselines prior to proceeding with project executing processes;
Project Execution
  • In liaison with project manager & stakeholders, commit project resources in accordance with the project plan to ensure that all activities are performed;
  • Implement the project plan by ensuring the execution of project activities and tasks to produce project deliverables;
  • Manage project progress by ensuring that activities are executed as planned in order to achieve the project objectives;
  • Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to stakeholders;
  • Implement quality assurance procedures by performing project control activities to meet project objectives;
Project Control
  • Measure project performance continually by comparing results to the baseline in order to identify project trends and variances;
  • Take timely corrective action by addressing the root causes in the problem areas in order to eliminate or minimize negative impact;
  • Evaluate the effectiveness of the corrective actions by measuring subsequent performance in order to determine the need further actions;
  • Ensure compliance with the change management plan by monitoring response to change initiatives in order to manage scope;
  • Reassess project control plans by scheduling periodic reviews in order to ensure their effectiveness and accuracy.
  • Respond to risk event triggers in accordance with the risk management plan in order to properly manage project outcomes;
  • Monitor project activity by performing periodic inspections to ensure that authorized approaches and processes are followed or to identify the need for corrective action;
Projects Close Out
  • Obtain final acceptance of deliverables by obtaining formal approval from appropriate stakeholders to achieve closeout;
  • Document lessons learned by surveying project team members and other relevant stakeholders to use for the benefit of future projects;
  • Facilitate administrative closure in accordance with the project plan in order to comply with organization and stakeholder requirements;
  • Preserve essential project records for future use to adhere to legal and other requirements;
  • Release project resources by following appropriate organizational procedures in order to optimize resource utilization;
The ideal candidate should possess the following skills & competencies:
  • BSc. in Computer Science / Business oriented degree;
  • Other IT technical certification an advantage;
  • Certificate in project planning/project management expertise;
  • 2-3  years experience as an IT analyst in a busy IT environment ;
  • Planning and organization;
  • Experience as a projects team member in a large project preferably an IT project;
  • A good understanding of managing projects in a changing business environment ;
  • Experience in providing administrative and project support;
  • Analytical thinking;
  • Attention to details ; 
  • Report writing skills ;
  • Cross Functional & interdisciplinary awareness.

Senior IT Business Analyst


Reporting to the Senior Manager, Business Analysis & Architecture the job holder will be responsible for gathering, detailing and documenting business requirements and propose ways in which the existing processes and systems can be managed to meet business requirements.

Key Responsibilities
  • Collect, classify, analyze and document business requirements as per set standards;
  • Create designs to meet business requirements through existing Business/Network systems or by filling missing gaps with appropriate new systems in accordance with enterprise architecture;
  • Develop test-driven business requirements and functional specifications with other business units;
  • Develop vendor evaluation documents and plans and participate in technical/functional evaluation of bids for new systems;
  • Generate process documentation that clarifies and validates how the organization utilizes business systems to meet business requirements;
  • Ensure that IT systems are aligned with business processes, and engage business stakeholders in process reviews to ensure cost reduction improved turn around time;
  • Promote proper release planning, guaranteeing adherence to business needs and priorities and keep stakeholders constantly up-to-date on progress;       
  • Review and validate test cases for accuracy and conformity to requirements;
  • Manage and execute various levels of solution testing including user acceptance and regression tests.
  • Manage business relationships with different business areas and stake holders
Minimum requirements
  • Bachelor degree in Computer science or Engineering or Business related field;
  • 5 years experience as a systems developer/business analyst in a busy IT development environment, 2 years of which must include experience in systems analysis;
  • Expertise in enterprise architecture is an added advantage;
  • Logical and physical data modeling, relational databases experience;
  • Experience in writing formal use cases and other UML tools;
  • Project Management and Business Analysis training and experience is an added advantage.

Principal RAN Strategy Engineer


Reporting to the Senior Manager- Access Networks Strategy and design, the holder of the role is charged with developing the access networks roadmap in consultation with the overall corporate strategy, the business units, other technology functions, Vodafone global, vendor roadmaps and industry developments.  

He/she shall provide technical advice, strategic planning, budgetary support and governance to the other technology functions on access technologies.

The job holder’s key responsibilities will be to:
  • Work closely with the business units and other technology functions to develop, validate and deliver 3 year strategy plan for the access networks;
  • Formulate strategic target architecture, best practices / guidelines, and architectural standards in close collaboration with the RAN design engineers and Vodafone;
  • Stay abreast of new processes and technologies in the RAN field by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies ;
  • Drive RAN Efficiency Utilization Initiatives to allow Best-Use Technology utilize resources;
  • Engagement with Vendors & Vodafone Opco’s to align Technology Roadmaps with acceptable best practice within Industry ;
  • Relationship Management: Forge and maintain working relationships and synergies across the organization and with vendors, and establish greater transparency and accountability for those people carrying out the company’s strategy;
  • Promote awareness of emerging technologies/methods to the technical staff/management;
  • Develop, participate and enforce various governance initiatives including preservation of assets/services through promotion of a Business continuity (BCP)/ disaster recovery culture;
  • Drive the Budget process for technology – Forecast requirements; prepare an annual budget; analyze variances and initiate corrective action.
The ideal candidate should possess the following skills & competencies:
  • Honors Degree in Engineering;
  • At least 5 years experience in mobile communications and must have experience in planning and/or optimization of the radio network;
  • Expert and current knowledge in the different radio networks domains;
  • Good professional & work background on Project Management;
  • Good appreciation of Budgeting Principles within a Technology Organization;
  • An innate like for reading with ability to spend many hours reading technical documentation;
  • Ability to work independently and within a team environment;
  • Ability to reason logically to provide relevant, appropriate and well supported information to support planning of technical roadmaps;
  • Sound analytic ability, data evaluation and review capability;
  • Can objectively and accurately assess needs for improvement;
  • Able to form strong positive relationships with the various project stakeholders and Vendors;
  • Demonstrates thorough attitude and attention to detail;
  • Excellent communication and technical report writing skills.
 Senior Credit Controller - Fixed Data
The Credit and Customer Billing Department within the Finance Division of Safaricom Limited is responsible for managing the credit relationship between the organization and its debtor’s portfolio. 

To build on the existing team of professionals, we are looking to fill the following position:

Senior Credit Controller - Fixed Data
Ref No:   MIN – SCC- CS – OCTOBER- 2012

Reporting to the Principal Credit Controller, the successful candidate will be responsible for the following;
  • Debt management on assigned debtor’s portfolio;
  • Reconciliation of customer accounts periodically to ensure prompt payment receipts hence increase company’s cash flow;
  • Ensure that collection plans milestones affect only unpaid accounts;
  • Ensure that customers who have payment plans  are not affected by the collection plan;
  • Review of the periodic high balance reports and bars where necessary;
  •     Management of disconnected and overdue on the assigned accounts through discussions with customers on payment plans;
  •     Recommend and prepare the accounts to be handed over to debt collection agencies and lawyers.

Minimum Requirements:
  • A Bachelors of Commerce Degree from a recognized university;
  • Professional accounting certification e.g. CPA (K), ACA or ACCA will be an added advantage;
  • Relevant professional qualification in credit management preferably a Diploma in Credit Management;
  • At least 5 years work experience in Credit and/or Risk Management in a busy commercial environment; 
  • Computer proficiency and ability to operate integrated accounting software and Oracle Financials;
  • High resilience and have impeccable character with good communication skills;
  • Excellent report writing skills;
  • Have a positive approach to ensuring complete customer satisfaction;
  • Highly innovative, with excellent analytical skills and ability to meet stringent deadlines.
If you are up to the challenge and posses the necessary qualification and experience, please send your resume and application letter indicating why you are the most suitable candidate for the role clearly quoting the job title and Ref No to the address below by Wednesday the 24th October 2012.

The Senior Manager – Talent Acquisition,
Safaricom Limited.
Via email to:  

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