Call Centre Assistants Jobs in Kenya


Call Centre Assistants 

(2 Positions)

Urgent
 
We are looking for call centers Assistants whose major role will be; Answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide relevant information. 
 
Main Job Tasks and Responsibilities
  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Be able to capture all customer’s information
  • process orders, forms and applications
  • Identify and Escalate priority issues
  • Follow up customer calls where necessary
  • Complete call logs and be able to produce call reports.
Education and Experience
  • proficient in relevant computer applications
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • At least 1 year experience or more experience in a call center environment
  • customer service experience
  • good data entry/keyboard skills
  • knowledge of administration and clerical processes
Key Competencies
  • Excellent verbal, written communication  & Listening skills
  • Problem analysis  & Solving Skills
  • Attention to detail
Interested candidate should reach us on or before 25th October 2012 on nana.adwar@ymail.com