Recruitment at NRS Sacco

NRS Sacco Ltd. Realizes the importance of excellent customer service. 

With an exceptional reputation in customer relationship management, NRS is seeking to recruit an equivalent team caliber, to serve our members during their transactions.

If you believe your are qualified for this position, we encourage you to apply and be part of NRS team.

Teller Positions

Reporting to the Branch Manager

Duties and Responsibilities

·                     receive and count working cash at beginning and end of shift

·                     identify customers, validate and cash checks

·                     accept cash and checks for deposit and check accuracy of deposit slip

·                     process cash withdrawals

·                     perform specialized tasks such as updating daily journals, attend to customers diligently, and doing random checks on notes validity.

·                     perform services for customers such as ordering bank cards and checks

·                     receive and verify loan payments, shares payments and any other bill payments

·                     record all transactions promptly, accurately and in compliance with Sacco procedures

·                     balance cash and checks in cash drawer at end of each shift

·                     answer inquiries regarding checking and savings accounts and other bank related products

·                     attempt to resolve issues and problems with customer's accounts

·                     initiate and open new accounts

·                     explain, advise on and promote Sacco products and services to customers

Minimum Requirements

·                     Age 23 – 30 years;

·                     Diploma or equivalent in cooperative management

·                     some clerical, administrative, cash handling, sales or customer service experience preferred

·                     Experience in banking, micro finance or similar work environment;

·                     KCSE Grade C -;

·                     Proficiency in computer skills;

·                     At least 2 years’ relevant working experience;

·                     High degree of integrity, a team player with effective communication skills;

·                     knowledge of customer service principles

·                     on-the-job training usually provided

Application letter must be Hand Written. 

Please note, only hand written applications will be considered.
 

Interested candidates who meet the above qualifications may send their applications enclosing copies of relevant certificates and testimonials, detailed CV including names and contacts of three referees to reach the undersigned on or before 10th September 2012  by noon. 

All applications received after that shall not be considered.

For more information please contact the C.E.O. on ndetika@gmail.com

Send applications to:

The Chief Executive Officer
NRS Sacco Ltd.
P.O. Box 575-00902
Ondiri building.
Kikuyu.

Debt Collection Officer 

Reporting to Credit Officer

·                     Will be responsible for developing and executing the company’s recovery and debt collection efforts.

·                     Monitoring and rehabilitating delinquent accounts

·                     Responsible for maximizing recoveries from written off accounts.

·                     Monitor, coordinate all branches in sending notices to delinquent members and make prompt follow ups on the same.

·                     Work closely with debt collection agencies to maximize recoveries.

·                     Expected to maintain a low net bad debt and being resourceful in using different tactics in getting recoveries and handle different or difficult situations when necessary.

·                     Ensure company debts are recovered on time and efficiently.

·                     Develop relationships with the police, local administration and other government agencies necessary to aid collection.

·                     Coordinate daily execution of debt follow up by phone, visits and recovery.

·                     Oversee disposal of recovered assets.

·                     Responsible of negotiating repayment plans with delinquent members.

·                     Tracing missing debtors

·                     To maintain an updated database of all assigned accounts and collections done with specific dates.

Minimum Requirements

·                     Must be aged between 28 – 40 years.

·                     At least a diploma in credit management, however a degree will be an added advantage.

·                     At least two years experience in debt collection, preferably in a Sacco

·                     Possess strong interpersonal, communication and analytical skills.

·                     Should be a self motivated team player who enjoys negotiating with customers for win-win situations.

·                     Must have proven ability to develop relationships with agencies necessary to make recovery work successfully.

·                     Must have ability to work with strict deadlines

·                     Good negotiation and mathematical skills are also required.

·                     Administrative and computer skills required.

Debt Collection Clerk

Reporting to Debt Collection Officer

·                     To make follow up on arrears assigned to him and collect as per the set targets

·                     To work closely with the Debt Officer in locating the defaulters, subsequent recoveries and receipting of the collected money.

·                     To work closely with the Branches in following up on daily delinquent members

·                     To forge good working relationships with the local administration and law enforcement agencies

·                     To maintain an updated database of all assigned accounts and collections done with specific dates.

·                     To submit detailed weekly reports to the debt collection officer on a weekly basis accounting for impact of his activities on general Loan Book on a format that shall be provided.

·                     To address any customer complaints conclusively within a week that arises out of his interaction with the defaulters.

·                     Though reporting to Debt collection officer at the Head Office, the debt collector shall be under the supervision of the Operations Manager but as per assigned tasks from Head Office.

·                     To collect loans written off and update customer balances upon such collections.

·                     Share and advice Branch managers on sound practices that shall deter default.

·                     Engage in other activities assigned by the Debt collecting officer or Head of Operations as shall deem necessary from time to time.

Requirements

·                     Must be 25 years and above

·                     At least a diploma in credit management

·                     At least one year experience in debt collection, preferably in a Sacco

·                     Posess strong interpersonal skills

·                     Should be a self motivated skilled player

·                     Must have ability to work with strict deadlines

·                     Basic computer skills will be a must

Application letter must be Hand Written. Please note, only hand written applications will be considered.
 

Interested candidates who meet the above qualifications may send their applications enclosing copies of relevant certificates and testimonials, detailed CV including names and contacts of three referees to reach the undersigned on or before 10th September 2012  by noon. 

All applications received after that shall not be considered.

For more information please contact the C.E.O. on ndetika@gmail.com

Send applications to:

The Chief Executive Officer
NRS SACCO LTD.
P.O. Box 575-00902
Ondiri building.
Kikuyu.