Customer Service Representatives (30)
The Customer Service Representative is required to provide
exceptional customer service experience to customers by handling incoming
calls in a highly professional manner in a target based environment, where
meeting Key Performance Indicators is important.
- Maintain
customer experience levels within the quality standards stipulated.
- Handle
objections by building rapport with customers.
- Update
information onto the CRM.
- Adhere
to Data Protection policy with regards to confidentiality of customer
details.
- Recognize
opportunities for cross selling to customers, by advising on new
and existing services which may suit their requirements.
- Patiently
listens and responds to customer queries.
- Understand
and adhere to the escalation process.
- Provide
peer support to other Customer Service Representatives in an effort
to improve overall team performance
Minimum knowledge, skills and experience:
- A
Diploma from a recognized tertiary institution, however holders of
an undergraduate degree will have an added advantage
- Fluent
in the English Language (neutral and clear accent)
- Above
average typing and IT literacy skills
- Flexible
to work day and night shift hours
- Ability
to handle complaints in a polite; empathetic and professional manner
- Remains
calm when faced with difficulty or angry customers.
- Initiative
to update self on new and current products and/or services
and promotions
- Ability
to handle busy periods by managing one’s stress levels.
- Maintains
a positive attitude and enthusiasm when faced with routine work
- Certificate
of Good Conduct is a prerequisite
If you believe this is an exciting and challenging opportunity
for you; then please go to www.horizoncontactcenters.com for more details and to
apply.
An attractive remuneration is offered to the successful
candidates.
Only shortlisted candidates will be contacted.