Idea Hutch -- Sales / Client Care Executive
Category: Sales & Marketing
Customer Services & Retail
Employment Type:Full-Time
Summary: Direct Report — Director, Marketing and Business Development
Position Description:
Summary: Direct Report — Director, Marketing and Business Development
Position Description:
The Sales/Client Care Executive will exceed service excellence
by personally responding to Idea Hutch’s customer needs and by continuously
looking for opportunities to improve our service and support for our
customers.
This person will work closely with individual Profit Centers and
Technical Team personnel and to ensure we are meeting the needs of our
customers.
The Sales/Client Care Executive fully understands that
communication is the Key for the success of the entire organization.
The Sales/Client Care Executive further understands that they
are not just a resolution department but, a “Profit Center” as well.
They are responsible for saving transactions and up-sells using
a wide assortment of tools at their disposal in order to “exceed customer
expectations”.
Description:
Responsibilities of the Sales/Client Care Executive:
- Listen
to customer requirements and present appropriately in a structured
professional way to make a sale;
- Maintain
and develop relationships with existing customers in person and via
telephone calls and emails;
- Cold
call to arrange meetings with potential customers to prospect for new
business;
- Respond
to incoming email and phone enquiries and ensure that issues are resolved
both promptly and accurately;
- Act
as a contact between a company and its existing and potential markets;
- Gather
market and customer information;
- Represent
the organization at trade exhibitions, events and demonstrations;
- Negotiate
the terms of an agreement and close sales;
- Negotiate
on price, costs, delivery and specifications with buyers and managers;
- Challenge
any objections with a view to getting the customer to buy;
- Advise
on forthcoming product developments and discussing special promotions;
- Create
detailed proposal documents, often as part of a formal bidding process
that is largely dictated by the prospective customer;
- Assist
and/or own inventory tracking, order fulfillment, sales event preparation
and other duties as assigned.
- Continuously
evaluate and identify opportunities to drive process improvements that
positively impact the customer experience;
- Responsible
for compiling and generating reports as they relate to customer issue
tracking and frequently asked questions;
- Gain
a clear understanding of customers' businesses and requirements;
- Make
accurate, rapid cost calculations and providing customers with quotations;
- Have
the ability to successfully “mitigate” individual customer complaints in
such a way to both exceed customer expectations as well as benefiting
company bottom line profitability;
- Feeding
future buying trends back to employers;
- Attend
team meeting and sharing best practice with colleagues.
Requirements:
Traits required for Sales/ Client Care Executive :
- The
ability and desire to sell;
- Excellent
communication skills;
- A
positive, confident and determined approach;
- Resilience
and the ability to cope with rejection;
- A
high degree of self-motivation and ambition;
- The
skills to work both independently and as part of a team;
- The
ability to flourish in a competitive environment;
- A
good level of numeracy.
- Ability
to interpret technical language for non-technical people
- Time
management and organizational skills
- A
highly developed sense of integrity and commitment to customer
satisfaction
- Has
“thick skin” and is able to handle complaints and unpleasant customers
- Previous
sales experience will be a distinct advantage.
Category:Information Technology & Telecoms, Project / Programme Management
Location: Nairobi, Kenya
Employment Type:Full-Time
Summary:
Summary:
We’re looking for a talented platform engineer who can help us
build a set of next-generation web services that will enable us to reliably
interface with a multitude of mobile devices and scale the system quickly.
Description:
The successful candidate will be responsible for a broad array
of individual services, with responsibilities that include the following:
- Design
templates, stylesheets, and XML components
- Build
semantic markup that is extensible and maintainable
- Help
conduct UX research to hone product performance as seen through the lens
of its users
- Work
in a nimble, cross-language environment that uses cutting-edge tools to
bring the product vision to life.
- Manage
the lifecycle of the components for which you’re responsible in a
test-driven environment
- Design
and build rich web applications for the desktop and for mobile devices
- Troubleshoot
and quickly resolve system, network, and application problems as necessary
Requirements:
Skills and Experience:
- Strong
fundamentals in software engineering and computer science
- Demonstrated
skill in making JavaScript do all the things it wasn’t designed to do
- Experience
with modern web technologies like HTML5, CSS3, JS, SVG, OpenGL ES, etc.
- Comfortable
working in a broad array of languages, including Python, Java and Scala
- Deep
familiarity with the components of cloud-based services, including
caching, database architecture, API design, queueing services, etc.
- Very
strong experience with back-end technologies: for fun, you design scalable
horizontal data partitioning methods in both Scala and Erlang, just to see
which yields a more robust application
- Good
graphic design, typography, and information design skills
- Excellent
organizational skills and strong attention to detail
- Proficiency
in the Adobe Creative Suite
- Effective
communication and documentation skills
- Comfort
with ambiguity; the ability to start with a blank slate and create
something stunning from scratch
- Humility
and a genuinely collaborative attitude, receptivity to feedback and
enthusiasm for an iterative design process that incorporates multiple
points of view
- Relentless
pursuit of perfection
Applicants should submit examples of prior work, preferably by
pointing us to available applications or URLs that we can review, and a resumé
(PDF)to idea.hutch@sify.com
We have open positions for entry-level individuals with limited
experience, but a clear knack for web/mobile development.
We also have positions for more experienced developers.
