Exciting Career Opportunity at Family Bank
We are looking for dynamic, proactive professional with strong
credential and relevant work experience to fill the position of Head of
Retail Banking
He or she will also manage retail banking staff under a
competitive performance based reward system through the Performance Management
tools of the Balanced Score Card.
Key Responsibilities
- Retail
Business Growth and Development (Mass Market, Micro, Affluent, SMEs), Development
and cascades of retail banking budgets, Customer Acquisition and
Retention, Market Research, New Product Development and Launches, Develop
ideas and create sales opportunities for Family Bank, Develop and monitor
Retail liability and Quality Asset Portfolios.
- Ensure
strong cross-selling and channel utilization to drive business volumes and
profitability,
- Contribute
to and take a proactive role in the strategic direction of the bank. This
includes ensuring that the bank’s objectives as relates to retail banking
are met, Overall Management of the branch network to ensure superior
service offering to all bank customer’s rationalization of operating costs
and adherence to policies and procedures.
- Ensure
a culture of risk excellence is embedded in retail business and strict
adherence to internal controls across all businesses in the function,
Customer Care, constantly review Customer Care monitor and manage customer
complains, review and maintain highest service standards, Ensure optimal
utilization of the human capital within Retail.
- Head
Office Units and branch network and equip the teams through trainings,
mentorship and leadership coaching.
- Achieve
Quality Audit ratings/Compliance across the Branch network/Head office
Retail units
- Exercise
leadership and influence.
- Any
other duties as may be assigned from time to time by management.
Position Qualifications/Requirements
- Bachelor
of Honors degree in Commerce/Business related field.
- Post
graduate banking/other professional qualifications desired.
- A
Masters Degree or MBA will be an added advantage.
- Have
a minimum of 10 years relevant work experience with proven results
oriented track record.
- Good
appreciation and knowledge of recent retail banking market trends as well
as challenges.
- Excellent
people management skills, team motivation and leadership competence.
- Strong
networking, sales and interpersonal skills.
- Must
be adept in use of Ms Word, Excel, and Access, power-point, Internet and
email.
Competencies
- Understand
the Banking Act and Central Bank of Kenya (CBK) clearing procedures and
prudential guidelines; high levels of professionalism and professional
development.
- Understand
and implement credit processes.
- Lending
and customer care experience to create a balance between credit risk and
customer service.
- An
all-round banker.
- Demonstrate
a high degree of sensitivity, confidentiality and integrity when dealing
with internal and external customers.
- Management
and leadership ability: Have excellent interpersonal, organizing and
people management skills.
- Excellent
communication and presentation skills, with outstanding reporting skills.
- Must
be adept in use of Ms Word, Excel, Access, power-point, Internet and
email.
ALL applicants MUST apply online to the email
hr@familybank.co.ke; closing date is 6th October 2012.
Only shortlisted candidates will be contacted.
“We are an equal opportunity employer”