Front Office Receptionist Job in Nairobi Kenya


Urgently Required

Job Title: Front Office Receptionist

Reports to: Front Office Supervisor

Duty station:Chester House - Nairobi

Key task 
 
Responsible for delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
 
Duties and Responsibilities
  • Deliver excellent customer service, at all times
  • Assist in keeping the front office reception area clean and tidy, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and apartment pricing, to provide information to guests, on request, while maximizing room sales’ opportunities
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Provide reports, as required, for housekeepers and management
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Job specification of Front Office Receptionist
  • Diploma or a Certificate in front office  operations from Kenya Utalii College or equivalent
  • 2-3 years experience in hospitality industry; specialty in handling front office operations will be desirable
  • Customer care skills
  • Excellent verbal and written skills
  • Excellent interpersonal skills
  • Public relations skills
  • Numeracy skills
  • Self organisation skills
  • Attention to detail
Email your application and CV to: careers@monarch.co.ke