Customer Support Representatives
Have you worked in a retail outlet handling wireless devices
such as smart phones, cell phones and laptops; audio visual equipment;
home appliances; office automation; digital imaging equipment?
The selected individual(s) will be required to provide
technical support and exceptional customer experience to customers in a
highly professional and technical manner.
Duties and Responsibilities:-
- Maintain
customer experience levels within the quality standards stipulated.
- Handle
objections by building rapport with customers.
- Update
information onto the CRM.
- Adhere
to Data Protection policy with regards to confidentiality of customer
details.
- Recognize
opportunities for cross selling to customers, by advising on new
and existing services which may suit their requirements.
- Patiently
listens and responds to customer queries.
- Understand
and adhere to the escalation process.
- Provide
peer support to other Customer Service Representatives in an effort
to improve overall team performance
Minimum knowledge, skills and experience:
- A
Diploma or Degree from a recognized tertiary institution
- Excellent
spoken and written skills in:
English and French (2 vacancies)
English and Kiswahili (2 vacancies)
English and Amharic (2 vacancies)
English and Arabic (2 vacancies)
- Ability
to communicate clearly and effectively
- Typing
speed of 30 words per minute with an ability to type proficiently
whilst multi-tasking.
- Excellent
knowledge Windows and Office applications. Microsoft certification
will provide and added advantage.
- Good
general hardware and software knowledge.
- Ability
to understand and solve technical problems.
- Two
(2) years Call Centre experience is desired.
- Must
have a strong customer service orientation.
- Certificate
of Good Conduct is a prerequisite
If you believe this is an exciting and challenging opportunity
for you; then please go to www.horizoncontactcenters.com for more details and to
apply.
An attractive remuneration is offered for all the above
positions.
Only shortlisted candidates will be contacted.
Closing date is Sunday 30th September 2012.
