Call Centre Agent Job Vacancy in Kenya

Company Profile:Our Client is a small sized call centre
 

Position: Call Centre Agent
 

Role: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 

Duties and responsibilities:

·                     Answering calls professionally

·                     Responding to customer inquiries

·                     Researching required information using available resources

·                     Handling and resolving customer complaints

·                     Providing customers with product and service information

·                     Entering customer information

·                     Processing orders, forms and applications

·                     Identifying and escalating priority issues

·                     Routing calls to appropriate resource

·                     Following up customer calls where necessary

·                     Completing call logs

·                     Producing call reports

Competencies:

·                     No job experience required

·                     Excellent verbal communication skills

·                     Ability to articulate one’s thoughts

All interested candidates should send their applications to mycv@myjobseye.com.

Only shortlisted candidates will be contacted