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IT Administrator Job in Kenya - (KShs 25K - 30K)

IT Administrator

Gross Salary 25k - 30k

Our client,  a real estate  and property management firm based in Nairobi is looking for an IT Administrator
Reporting to:Directors
Responsible for:First Line IT Support

Main purpose of role:
·                     To provide front line IT support to the companies staff.
·                     To ensure that calls for support are dealt with promptly and appropriately.
·                     To install and configure PCs and associated peripherals and software.
Key Responsibilities:
·                     To provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
·                     To log support calls and document their outcome to facilitate the resolution of common queries. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
·                     To redirect or escalate support requests to the appropriate service provider e.g. ISP or outsourced IT Support company. This involves Analyzing information and evaluating results to choose the best solution and the know how to solve problems.
·                     To pro-actively provide information to users on the progress of outstanding support calls e.g. by providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
·                     To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly.
·                     To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment. This includes Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects
·                     To install and configure operating systems to agreed standards under the direction of the Directors.
·                     To install and configure software to agreed standards under the direction of the Directors.
·                     To maintain the existing PCs and peripherals to standards determined by the Directors, by performing upgrades, new installations and carrying out routine procedures.
·                     To help other staff develop their skills and knowledge with respect to front-line support for small computer issues.
·                     To assist in the compilation and maintenance of an accurate inventory of hardware and software.
·                     To assist in the compilation of the technical documentation, guidelines and procedures and ensure they are disseminated to users.
·                     To liaise with colleagues and technical development teams (especially property management developers) to ensure continuity of service for all users.
·                     To provide at all times a professional, courteous and rapid response to individual users.
·                     To undertake such projects of a level commensurate with the responsibility of the post, as designated by the Directors.
·                     To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
·                     To develop and maintain active and progressive working relationships with all staff members.
·                     To establish and maintain effective working relationships within and outside local government.
·                     To conform with the company’s standards and guidelines with respect to information systems.
If you are up to the challenge, posses the necessary qualification and experience,  please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title (IT Administrator)on the email subject to

Please indicate current or last salary.

N.B. We do not charge any fee for interviews and neither for having your CV in our database

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