The Company:
Samasource
is an award-winning technology social enterprise that provides dignified,
internet-based work to people living in poverty. We build technology that helps
leverage the brain power of the poor so they can lift themselves out of poverty
by providing valuable services to companies around the world. Our technology
platform takes large data projects for leading enterprise
clients like LinkedIn
and Google, and breaks them into smaller tasks called “microwork” which are
completed by our workers.
We are a dynamic and
growing team, committed to changing the world with an innovative business model
and game-changing technology. We’ve got a big vision – to connect the one
billion people living in poverty around the world to work – and need the best
and brightest to help us achieve it. We like to move fast and get things done.
If you join us, you’ll be able to make an immediate impact. Samasource is
supported by major corporate and philanthropic funders including eBay, Cisco,
Rockefeller and Ford.
The Team:
As a
social business, we are passionate about alleviating poverty while creating
happy clients. Team D (for Delivery) plays a big role in achieving the
Samasource vision.
We
partner with clients to design a comprehensive plan for each project, and work
closely with our delivery centers to ensure high quality execution.
We are
laser-focused on client satisfaction because satisfied clients mean more
business, and more business means more workers can pull themselves out of
poverty.
We are
dedicated to using our technology platform to identify motivated, talented
workers in the poorest parts of Africa, South Asia, and Haiti, and training
them to provide excellent work for leading enterprise customers. Come help us
manage the growing digital supply chain from South Africa to Silicon Valley.
We are
a rapidly growing and diverse team looking for candidates who thrive in a start
up environment with a large degree of personal responsibility and ownership.
These are some of the things we believe in:
1.
Resourcefulness: Jugaad is Hindi for doing more with less. Another word for
this is scrappiness. We believe in being as resourceful as the people we serve.
2. GTD:
We have created a culture of getting things done. We avoid recklessness but at
the same time we are proactive, follow through on what we start and do not fear
experimentation.
3.
Transparency: We aim for everything we do to pass the New York Times Test.
4. Team
Work: We encourage input from all levels of our organization and in return
expect people at all levels of our team to be able to execute on these ideas.
5.
Social Mission First: We always consider the good we can do before we think
about income, PR or success for ourselves. Finding work for the people who need
it most is what drives us.
6.
Innovation: Good technology is at the core of our value proposition to the
workers we serve. We respond quickly to new market opportunities.
7.
Equality and Respect: Sama means equal. Everyone deserves the chance to succeed.
We don’t accept limits and we maintain a sense of humility in dealing with our
people, our workers, and our supporters.
The Job:
We are looking for a self-motivated Field
Project Manager to assist our Delivery Team in efficiently and effectively
managing projects through our delivery centers in Kenya, Uganda, Haiti, South
Africa, India, and Pakistan.
Based
in Nairobi, Kenya, the Field Project Manager will work closely with our local
centers to provide the highest quality project results.
The
Field Project Manager starts with a 10-week stipend training period in the San
Francisco head office*, during which the incumbent will receive extensive
training in project management, data analysis, business acumen, and practical
communication skills.
Upon
successfully completing the training period, the incumbent will be deployed
into the field and interface closely with the San Francisco Delivery Team to
manage high-impact projects from trial to completion in partnership with our
Delivery Centers.
*subject
to visa requirements, else training will be conducted in the field
Responsibilities:
· Perform comprehensive project management and Delivery Center
oversight to ensure timeliness and high-quality project results
· Perform data driven analysis on project and performance metrics
to optimize project execution effectiveness
· Work closely with Delivery Center managers and field personnel
to ensure workers receive training and support for client projects
· Seek continual innovation and improvement in task design, worker
training, project workflow, delivery process and our technology platform to
increase automation and increase the efficiency of delivering projects
· Provide workers with detailed project feedback to improve performance
· Review and perform quality checks on all projects completed by
Delivery Centers
· Maintain open communications with Delivery Centers on quality
issues, instruction clarifications, and best practices for project completion
· Interface closely with Delivery Team in head office on project
scope, parameters, timelines, and expectations
Requirements:
· BA/BS with a strong academic record from a top university.
Degree in economics, business, or other field with emphasis on data analytics
preferred
· 2 year commitment to the role based in Nairobi, Kenya
· At least 2 years related experience
· Robust analytical and Excel skills, with experience analyzing
large datasets in Excel
· Exceptional attention to detail
· Strong writing and communication skills
· Strong project management experience
· BPO experience a plus
· Proficient with Microsoft Office programs (Excel, Word, etc.),
familiarity with collaborative project management web software like Basecamp a
plus
· At home in a fast-paced environment that requires excellent
time-management and the ability to multi-task and prioritize effectively
· Must be comfortable working independently in the field
· Comfort in working in an unstructured environment, with reliable
execution and timelines and strong communication skills
· Ability to effectively communicate with people from diverse
backgrounds and cultures
How to apply