Company Profile:Our Client is a small
sized call centre
Position: Call Centre Agent
Duties and
responsibilities:
- Answering
calls professionally
- Responding
to customer inquiries
- Researching
required information using available resources
- Handling
and resolving customer complaints
- Providing
customers with product and service information
- Entering
customer information
- Processing
orders, forms and applications
- Identifying
and escalating priority issues
- Routing
calls to appropriate resource
- Following
up customer calls where necessary
- Completing
call logs
- Producing
call reports
Competencies:
- No job
experience required
- Excellent
verbal communication skills
- Ability
to articulate one’s thoughts
All interested candidates should send their applications to
mycv@myjobseye.com.
Only shortlisted
candidates will be contacted