The
Company:
Samasource is an
award-winning technology social enterprise that provides dignified,
internet-based work to people living in poverty. We build technology that helps
leverage the brain power of the poor so they can lift themselves out of poverty
by providing valuable services to companies around the world. Our technology
platform takes large data projects for leading enterprise clients like LinkedIn
and Google, and breaks them into smaller tasks called “microwork” which are
completed by our workers.
The
Team:
As a social business, we are
passionate about alleviating poverty while creating happy clients. Team D (for
Delivery) plays a big role in achieving the Samasource vision.
We partner with clients to
design a comprehensive plan for each project, and work closely with our
delivery centers to ensure high quality execution.
We are laser-focused on
client satisfaction because satisfied clients mean more business, and more
business means more workers can pull themselves out of poverty.
We are dedicated to using our
technology platform to identify motivated, talented workers in the poorest
parts of Africa, South Asia, and Haiti, and training them to provide excellent
work for leading enterprise customers. Come help us manage the growing digital
supply chain from South Africa to Silicon Valley.
We are a rapidly growing and
diverse team looking for candidates who thrive in a start up environment with a
large degree of personal responsibility and ownership.
These
are some of the things we believe in:
1. Resourcefulness: Jugaad is
Hindi for doing more with less. Another word for this is scrappiness. We
believe in being as resourceful as the people we serve.
2. GTD: We have created a
culture of getting things done. We avoid recklessness but at the same time we
are proactive, follow through on what we start and do not fear experimentation.
3. Transparency: We aim for
everything we do to pass the New York Times Test.
4. Team Work: We encourage
input from all levels of our organization and in return expect people at all
levels of our team to be able to execute on these ideas.
5. Social Mission First: We
always consider the good we can do before we think about income, PR or success
for ourselves. Finding work for the people who need it most is what drives us.
6. Innovation: Good
technology is at the core of our value proposition to the workers we serve. We
respond quickly to new market opportunities.
7. Equality and Respect: Sama
means equal. Everyone deserves the chance to succeed. We don’t accept limits
and we maintain a sense of humility in dealing with our people, our workers,
and our supporters.
The
Job:
We
are looking for a self-motivated Field
Project Manager to
assist our Delivery Team in efficiently and effectively managing projects
through our delivery centers in Kenya, Uganda, Haiti, South Africa, India, and
Pakistan.
Based in Nairobi, Kenya, the
Field Project Manager will work closely with our local centers to provide the
highest quality project results.
The Field Project Manager
starts with a 10-week stipend training period in the San Francisco head
office*, during which the incumbent will receive extensive training in project
management, data analysis, business acumen, and practical communication skills.
Upon successfully completing
the training period, the incumbent will be deployed into the field and
interface closely with the San Francisco Delivery Team to manage high-impact
projects from trial to completion in partnership with our Delivery Centers.
*subject to visa
requirements, else training will be conducted in the field
Responsibilities:
·
Perform comprehensive project management and Delivery Center
oversight to ensure timeliness and high-quality project results
·
Perform data driven analysis on project and performance metrics
to optimize project execution effectiveness
·
Work closely with Delivery Center managers and field personnel
to ensure workers receive training and support for client projects
·
Seek continual innovation and improvement in task design, worker
training, project workflow, delivery process and our technology platform to
increase automation and increase the efficiency of delivering projects
·
Provide workers with detailed project feedback to improve
performance
·
Review and perform quality checks on all projects completed by
Delivery Centers
·
Maintain open communications with Delivery Centers on quality
issues, instruction clarifications, and best practices for project completion
·
Interface closely with Delivery Team in head office on project
scope, parameters, timelines, and expectations
Requirements:
·
BA/BS with a strong academic record from a top university.
Degree in economics, business, or other field with emphasis on data analytics
preferred
·
2 year commitment to the role based in Nairobi, Kenya
·
At least 2 years related experience
·
Robust analytical and Excel skills, with experience analyzing
large datasets in Excel
·
Exceptional attention to detail
·
Strong writing and communication skills
·
Strong project management experience
·
BPO experience a plus
·
Proficient with Microsoft Office programs (Excel, Word, etc.),
familiarity with collaborative project management web software like Basecamp a
plus
·
At home in a fast-paced environment that requires excellent
time-management and the ability to multi-task and prioritize effectively
·
Must be comfortable working independently in the field
·
Comfort in working in an unstructured environment, with reliable
execution and timelines and strong communication skills
·
Ability to effectively communicate with people from diverse
backgrounds and cultures