Customer Service Exec Job Profile
Job purpose
Welcoming and guiding the customer through the show room, along
with responding to question and demonstrating products, handling all quotations
and also responding to email and telephone queries on sales and assisting where
necessary
- Avail
quotations to showroom clients and other clients brought in by the sales
executives
- Welcome
and assist the showroom clients in the process of product selection
- Provide
exceptional customer service on daily basis.
- Maintain
accurate and clearly marked shelved product to ensure accurate selection
of product for dispatch
- Maintain
all clients through proactive communication with the client and ensuring
that all queries, complains are promptly attended to
- Maintain
record of showroom client visits and update this on a daily basis
- Guide
customers around the showroom
- Prompt
feedback to email and telephone queries
- Time
to time order processing in the absence of the order processor
- To
help the other staff with the arrangement of the showroom, sometimes from
ground to top, in order to ensure a clean working place
- Making
sure that the items are delivered as programmed.
- Assemble
merchandise for showroom as designated
- Stage
completed order items in proper area for customer pick up or delivery
- Check
on status of current orders.
Key Skills and Abilities
- Diploma
in front office operations/ pr/sales & marketing
- Those
with a background in food & beverage will have an added advantage
- 2-3
years experience in customer service executive position preferably in the
hospitality industry
- Ability
to work and contribute in a team
- Proven
ability to meet sales targets
- Presentable
with excellent communication skills
- Must
be a strong "people person" with a positive, persuasive
personality
- Competent
computer and database skill
To apply for this position send your CV to
recruitment@workforceassociates.net or recruit.workforceassociates@gmail.com on
or before 3rd August 2012.
Indicate customer service executive on subject.
