Customer Service
coordinator
Location: Nairobi
Company Profile:
Our Client is the leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market and is the largest glass bottle producer in West Africa, meeting the needs of beverage companies.
The position entails the management of the Company’s Service Call centre.
Duties:
- Receipt
and processing of customer complaints.
- Management
of data flow to and from service providers
- Post
warranty invoices reconciliation.
- Management
of Service KPIs- accurately and timely opening and closing of Service
Calls.
- Local
order processing
- Monthly
reporting for post warranty.
- Support
Customers Service with spare parts reconciliation and expensing.
- Preferred
Requirements:
- Minimum
: Degree in Social Sciences
- At
least CPA 1.
- At
least 2 year experience working in a customer service environment
preferably in the accounts department or data Analysis.
- Experience
in Ms Word, Ms Excel, outlook and other related computer packages.
- Excellent
interpersonal skills to effectively interact with all levels of staff.
- Capacity
to work independently and as a team member.
- Data
management skills.
- Good
communication skills, excellent telephone manner and excellent customer
service attitude.
- Experience
with customer service support.
- Be a
self-motivated individual with the ability to multi-task during high
volume call times.
- Working
knowledge of accounting system Pastel will be an added advantage.
To apply for this position send your CV to mycv@myjobseye.comquoting the position in the
subject line.
Kindly also mention
your current/ last salary and benefits. Only shortlisted candidates will be
contact
