Job
Opening: Tour Coordinator – Olokira Ventures Ltd
Olokira Ventures Ltd is a
leading organizer of safari packages in East Africa operating from Nairobi.
We
are looking for a self-driven and motivated Tour
Coordinator whose
primary role will be to plan, price and promote tours to domestic and
international tourists.
Job
Description
·
Propose tours after screening travel industry publications and
tour operators’ promotional literature.
·
Plan domestic tours including lodging, food and transportation
arrangements; negotiates with tour operators on domestic and international tour
packages and ticketing.
·
Arranges pre-tour briefings; arranges for space, speakers,
refreshments and audiovisual equipment.
·
Conducts post-tour evaluations, analyses and reports response.
·
Prices tours and determine the cost to clients and the revenue
generated by the tours.
·
Arrange for the collection of payment for transportation and
accommodation from customer.
·
Client relationship management to include; assist clients to
determine destination, mode of transportation, travel dates, financial
considerations, and accommodations required.
·
Book transportation and hotel reservations, using computer
terminal or telephone.
·
Provide customer with brochures and publications containing
travel information, such as local customs, points of interest, or foreign
country regulations.
·
Tracks and notifies travelers of payment received and balance
due
·
Promotes tours and generates publicity by attending f travel
fairs, tour & travel presentations providing information and drafting press
releases.
·
Designs brochures and invitations
Knowledge,
Skills and Abilities:
·
Ability to work with minimal supervision
·
Knowledge of geography and travel industry in East Africa.
·
Skill in bargaining to purchase best travel package at
economical price.
·
Skill in public relations and handling complaints.
·
Skill in organization in order to coordinate several tour events
simultaneously.
·
Skill in both verbal and written communication.
·
Customer and Personal Service — Knowledge of principles and
processes for providing customer and personal services. This includes customer
needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
·
Sales and Marketing — Knowledge of principles and methods for
showing, promoting, and selling products or services. This includes marketing
strategy and tactics, product demonstration, sales techniques, and sales
control systems.
Minimum
Qualifications:
·
Higher Diploma in Tourism Studies, Business Administration or
related field;
·
AND One (1) year experience in travel or hotel industry;
·
OR, Five (5) years’ experience in travel or hotel industry;
·
OR, Any equivalent combination of experience and/or education from
which comparable knowledge, skills and abilities have been achieved.
Interested applicants to send
a one page cover letter, 2 page CV indicating salary history AS ONE DOCUMENT to
info@olokira.com by the 22nd of June 2012.
