We are pleased to
announce the following vacancy in the IS Operations Department within the
Technology Division.
In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below:
Principal - End User
Support
Ref: TECHNOLOGY_PEUS__JUNE
_2012Reporting to the Head of IS Operations, the position holder will be responsible for managing the organization’s end user devices and applications which includes over 5000 End User devices used by 4000 Users (Permanent and contract), about 38 retail stores, 15 mini-stores, with an average of 10 applications on every PC.
Key Responsibilities:
- Manage
the End User devices (Laptops, Desktops, Personal devices);
- Manage
End User applications support (Software and Operating systems);
- Forecast
the demand and plan technology refresh with the least TCO.
- Roll-out
Retail stores as per the plan from the business;
- Train
and assist users on new software that is being rolled out;
- Manage
a section of 10 skilled and self-motivated staff;
- Provide
weekly reports on the progress of various initiatives with-in the section;
- Ensure
user satisfaction in the use of end user devices and associated
applications;
- Manage
the outsource contract for the printing and imaging devices;
- Quarterly
preventive maintenance for Retail stores and Mini-stores;
- Liaise
with the rest of technology of the user software roadmap;
- Ensure
compliance of software installed on all PCs and Laptops.
The ideal candidate should possess the following skills &
competencies:
- Bsc.
Computer Science or a related science field;
- Minimum
4 years hands–on experience in end user support in a busy IT
environment;
- Project
Management experience;
- Microsoft
certification;
- Related
professional and academic designation;
- Self
motivated, good judgment with the ability to make decisions under
pressure;
- Good
commercial awareness;
- Ability
to build relationships and influence outcomes ;
- Team
player, ability to lead and mange own staff , as well as
multifunctional teams;
- Ability
to manage several projects and move all forward.
If you feel that you are up to the challenge and posses the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title and job reference to the address
below.
The deadline for
application is Thursday, 14th June ,2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to
hr@safaricom.co.ke
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to
hr@safaricom.co.ke
